Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
How do I configure E way Bill related settings in BUSY?
To configure E way bill related settings in BUSY, you need to follow these steps:
Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 2: Go to Administration and click on configuration.
Step 3: Select Features / Options and click on GST / VAT, here you will see a option called E way Bill Required
Step 4: Set Y to turn it on and mention your place and pincode.
Step 5: Then enter GSP username and password in GSP Configuration tab and save the configuration.
Step 6: Go back to Administration and click on configuration.
Step 7: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Purchase etc.
Step 8: Then, select the voucher series and click on Voucher Configuration.
Step 9: Here, you will see options of Input Transport Details, Generate E way Bill After Saving, set Y to enable that.
Now your BUSY is ready to generate E-way Bill Automatically.
I cannot create separate parts for e-way bills in BUSY. What should I do?
To create separate parts for E-way bill in BUSY, you can follow these steps:
Step 1: Go to the Administration menu and then click on Configuration.
Step 2: Select Features/Options and Click on GST/VAT, then enable the E-way bill requirement and specify the from place and pincode.
Step 3: Log in to the E-way portal, then click on API registration.
Step 4: Click on Create API user and select GSP IDs Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited.
Step 5: Click on GSP configuration and specify the GSP IDs and their passwords that you have created on the E-way portal, then validate them successfully.
Step 6: Go to Configuration, then click on Voucher Series Configuration.
Step 7: Select a series, click on Voucher Configuration, and enable the generation of E-way bill after saving.
Step 8: You can generate e way Bill. For part A of E-way bill , you need to generate E-way bill with GSTIN ID of transporter. Mention Trasporter GSIN IN transporter window.
Step 9: For Part B of E-way bill, you need to mention Vechicle number in transport details window.
How can I Configure my Email ID in BUSY Software for receiving invoice on my Email ID ?I am getting an errors about Distance is too high while generating e-way bills in BUSY. How can I fix this?
To configure email in BUSY You Need to follow some steps-
Step 1- Go to Administration and click on Configuration.
Step 2- After click on Configuration select the email confifuration option
Step 3- Tick on send directly option and then tick for send report as per your requirement and then enter SMTP Server name of Mail id For example - Google mail id you have to enter SMTP Server name as 'smtp.gmail.com' and enter User name and password and for password you have to create app password from google manaegement from 2 step verification and then enter in Password field in email configuration
Step 4- Enter email in reply to field and save the configuration and then you can send invoice or any report from BUSY
If you are facing issue during E- way bill generation which is about distance as it is too high so you can enter distance as Zero in Input transport details window or can enter by check exact distance from e way bill portal in services option and click on pin to pin Distance .
The E-Way bill is not getting auto-generated even though the option is enabled. What should I check to troubleshoot this?
To troubleshoot the issue of E-Way bill not getting auto-generated even though the option is enabled, you should follow below steps:
Step 1: Go in administration and select configuration.
Step 2: Then click on feature/Options and select GST/VAT.
Step 3: Check E-Way bill required option as mention station and pincode in it.
Step 4: Check E-Way bill configuration as applicabilty , Enable in local transaction or not.
Step 5: Check GSP ID validation.
Step 6: Then go in billing party and check the required details like address, GSTN, station, pincode should be mention.
Step 7: Then check in transport window Transporter name should be mention without any special character.
Step 8: Either transporter ID or vehicle number should be mention in correct format as without blank space and special character.
Step 9: Ship to station and pincode should be mention.
Step 10: Option of E-way bill generation after saving should be through vouhcer series configuration.
If still issue persists then can share your concern on support@busy.in
How can i club the item details on the HSN and unit at e way bill generation in BUSY?
To club the item details on the HSN and unit at e way bill generation in BUSY, follow these steps:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E way bill required option and also mention station and Pin code in transport window then save thE way bill.
Step 5: Now ,click on YES to generate E way bill and then select Automatic mode for it.
Step 6: Now, Specify Y to enable Club item details on HSN and unit then press on OK tab.
Step 7: Next, Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on view & generate E way bill option
Step 9: Cross verify the details appear in window and generate E way bill.
I want to generate the E-Way bills for my invoices. What is the process to do this in BUSY?
In order to generate E-way Bills Automatically with BUSY please refer to the steps below :
Step 1: Navigate to the Administration section, then select Configuration and Features & Options.
Step 2: Click on the GST/VAT tab.
Step 3: In the GST/VAT window, select Y under the E-Way Bill Required option and click the Configure button.
Step 4: It will open the Configuration window, where you can configure details related to these bills generation, including the auto-generation feature.
Step 5: Enable Generation of E-Way Bill and to activate the generation feature, specify Y in this data field.
Step 6: Enter the User ID of the GSP (Goods and Services Tax Suvidha Provider) created during registration on the portal. This User ID differs from your portal login User ID.
Step 7: Enter the GSP password created during registration on the portal. This Password differs from your portal login password.
Step 8: When you save a voucher, you will see a generated message box asking if you want to proceed with automatic generation or generate the bill file. Click the “Yes” button to initiate automatic generation.
How do I generate API credentials for e-invoicing in BUSY?
To generate API credential for e-invoicing then follow the given steps :
Step 1: open your web browser and type einvoicegst.gov.in
Step 2: then open e-invoice portal
Step 3: Mention portal user name and password then click on login button
Step 4: After successfuly login, go to the left side if the panel and click on API users
Step 5: Then click on Create API user
Step 6: Then click on send OTP and you will get OTP on the registered mobile no.
Step 7: Then mention OTP and verify it
Step 8: select GSP server named as Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited
Step 9: Mention three ALPHABET in username
Step 10: Create password with the minimum length of 12 to 15 character including special character
Step 11: Click on save option and save the configuration
Step 12: Mention both GSP server user name and password in GSP configuration option from GST/VAT feature
Step 13: Validate both GSP credential and save the configuration
How do I generate an E-Way bill for a transaction between parties?
If you want to generate an E Way bill for a transaction between 3 parties in BUSY, then you can enter different bill to ship to parties with their address.
To do this, follow these steps:
Step 1: First you need to enable billing shipping option by going to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Purchase, etc.
Step 3: Then, select the voucher series and click on Voucher Configuration.
Step 4: Enable the option Seperate Billing / Shipping Details and save.
Step 5: Now, when you generate voucher you can enter shipping address after selecting the party and the billing address will be picked from party master.
Step 6: Enter other details in transport details window such as Tranporter, Vehicle No., Place, Pincode, etc and save.
Step 7: After saving the voucher a window will appear of E way bill generation, select yes on it.
Step 8: Check all the details and generate E way bill and wait for the process. After that you can print E way bill.
How do I link my e-Way bill portal login with BUSY?How do I troubleshoot e-bill generation errors in BUSY?My e-way bill shows a 'cancelled' status. Why can't I generate it?
To link BUSY with E way Bill portal for automatic generation of E way Bill, you need to follow these steps:
Step 1: Log in to the e way bill portal with your credentials.
Step 2: Click on Registration and then For GSP.
Step 3: Authenticate this with OTP then select through GSP to integrate the APIs through GSP.
Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited.
Step 5: Create Username and Password and click on Add.
Step 6: Now, Open your company in BUSY, then go to Administration and click on configuration.
Step 7: Select Features / Options and click on GST / VAT, here you will see a option called E way Bill Required.
Step 8: Set Y to turn it on and mention your place and pincode.
Step 9: Then enter GSP user id and password in GSP Configuration tab and save.
Further, provide more details what error message you are getting while generating e way bill from BUSY.
You e way bill is showing cancelled because might be you have cancel it.
My previously generated invoices and E-Way bills are now failing. What could have changed in the software or GST setup causing this error?
If you are unable to generate E-way Bills, you can check the following.
Step 1. Verify that the location, pincode, and address in the party master are correctly mentioned.
Step 2. Ensure that the GSTIN number is correct and validated.
Step 3. If the HSN code belongs to a service, select the tag category as Service GST Rate in the item master.
Step 4. The HSN code should be numeric and compliant with the Aggregate Annual Turnover.
Step 5. Sales voucher numbers cannot start with zero.
Step 6. Sales voucher numbers cannot exceed 16 characters.
Step 7. Always ensure that UQC (Unit Quantity Code) is mentioned in the unit master.
Step 8. In the transport window, specify the location, pincode, Transporter Name/ID & Vehcile Number.
Step 9. If the invoice is 'bill to ship to, check the details in the billing and shipping window.
Step 10. Also, validate GSP ID. To do this, go to Administration, Configurations, then Features & Options, and finally, GST/VAT.
Step 1Step 1. Then Click on GSP configurations and Validate.
