Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
Are there tutorials and documentation available for learning BUSY?I cancelled an EVA bill voucher. Can I regenerate it with the same voucher number?
Yes, there are any tutorials available for learning the BUSY software
1. You can visit our Youtube channel BUSY for
2. You can check the User's manual of BUSY by following this :
Go to Help menu in BUSY Or Press F1
3. You can check the webinar link on our website (busy.in) for advanced features
Yes, you can cancel E-way bill from portal ans if want to cancel voucher also then can cancel from BUSY as well.
To cancel the E-way bill from BUSY follow the below mentioned steps:
Step 1: Go to Transaction Menu and then Sales
Step 2: Click on list then select List and then select that voucher and open that voucher
Step 3: Press ALT+ X to cancel the voucher then popup will appear that Do you want to cancel E-way bill also Click on Yes
Step 4: Enter the reason and remarks of cancellation and then click on Ok
No, you cannot generate E-way bill with the same voucher numbers that numbers has been cancelled
Why does the E-Way bill generation fail sometimes even when the invoice is created properly? How can I make this process more reliable?
If E-Way bill generation fail sometimes even when the invoice is created properly & Want reliable process Follow These Steps:
1.Check your GSP ID By Click on Validate Option In GST/VAT.
2.Check Station & Pincode in account Master or Transport window.
3.Ensure To correcting Transporter ID & Vehcile No.
4.Ensure HSN Code Digits Should be Maintain According to Your Annual Turnover(AATO).
5.Check Item Tax Category i.e. If HSN belongs to Service & Tax Category belongs to Goods Error Occur.
6.Ensure To Take Tax Category Belongs to your HSN. i.e. For Service HSN Tax Category Also be Sercvice.
7.UQC(Unit Quantity Code) it is a code for Units.
8.Enter on the Error Message then window appeare Click on Update UQC then take unit for Einvoice.
9.Check All The Possible errors. If Any Other error Shows Cannot generate Einvoice.
10.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in
How do I generate an e-way bill for a sales return/credit note in BUSY?
To generate an E way bill for a sales return/credit note in BUSY, you can follow these steps:
Step 1: First you need to enable eway bill option for sales return by going to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select Sales Return.
Step 3: Then, select the voucher series and click on Voucher Configuration.
Step 4: Enable the option Input Transport Details and Generate E way bill After Saving then save.
Step 5: Now, go to Transaction menu and select Sales Return ( Cr. Note)
Step 6: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 7: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save.
Step 8: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 9: Check all the details and generate eway bill and wait for the process. After that you can print e way bill.
Why is the e-way bill not being generated and showing the error "Record not found"?
The issue of the e-way bill not being generated , we can consider automatically changing the GSP (GST Suvidha Provider) configuration to Webtel services. By implementing this change, we can attempt to generate the e-way bill again, which might lead to successful generation or provide insights into the actual error causing the issue.
If the e-way bill not generated and showing error message "Record not found" follow the below steps:
Solution 1
Change GSP Configuration by
Step1: Administration
Step2: Configuration
Step3: Features/option
Step4: GST/VAT
Step5: GSP Configuration
Step6: Select GSP for E-Way Bill as Webtel Electrosoft Private Limited
Step7: Save (F2) and try to generate an E way bill again, it will be generated successfully or might be showing actual error
Solution 2
If option 1 is not working then try to upload a JSON file on e way bill portal. JSON can be generated from BUSY while saving the voucher.
Solution 3
If the above steps are not working then only re-install BUSY .
Please note that altering the GSP configuration requires only this kind of case
I am unable to generate e-way bills. What should I do to resolve this?
Please follow the below steps to generate E way in BUSY:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number .
Step 5: Save the Invoice
Step 6: Now ,click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 7: and then Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on view & generate E invoice option
Step 9: Cross verify the details appear in window and generate E way.
The eway bill is not getting generated even after entering all details. What could be the issue?
You need to check below points if eway bill is not generating after entering all details:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configuration
Step 3: Select voucher and series then click on voucher configuration
Step 4: Locate option Generate e waybill after saving should set to yes .
Step 5: Ensure that you have stable internet connection.
Step 6.Check the GSP credentials entered in BUSY under GST/VAT tab for generating e-waybill are validating or not.
Step 7: Check by log in into eway portal,is it log in or not.
Step 8: Create json file for e-waybill of invoice and uplaod manually on e-waybill portal,if still not generating e-waybill,it may be server issue
Step 9: Switch GSP id from webtel to pinnacle or vice versa as it might one GSP server is down.
Step 10: Also check the transactional error such as Item HSN, tax category and UQC of unit are correctly mentioned.
I want to consolidate my RCM payable vouchers in BUSY. What is the process to do this?
To consolidate your RCM payable vouchers in BUSY, follow these simplified steps:
Step 1: Start by going to the Transaction Menu.
Step 2: From there, pick GST Misc. Utilities and then select Check/Post Consolidated RCM Payable.
Step 3: Decide whether you want to post RCM Payable vouchers on a monthly or daily basis.
Step 4: Specify the date range or month for posting RCM Vouchers and click OK.
Step 5: Press the F4 button on the report screen to post RCM Payable vouchers.
Step 6: Under the Generate Consolidated RCM Payable Voucher screen, select your Journal Voucher Series and the respective Accounting Master (usually the default master is selected). Then, click the Save button.
Step 7: The system will automatically post the accounts and their RCM payable amounts in the Journal voucher. You only need to save the Journal voucher.
By following these steps, you can successfully post your consolidated RCM payable vouchers in BUSY.
The e-way bill number is not getting generated even after entering all details. What should I do?
You need to check below points if eway bill is not generating after entering all details:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configuration
Step 3: Select voucher and series then click on voucher configuration
Step 4: Locate option Generate e waybill after saving should set to yes .
Step 5: Ensure that you have stable internet connection.
Step 6.Check the GSP credentials entered in BUSY under GST/VAT tab for generating e-waybill are validating or not.
Step 7: Check by log in into eway portal,is it log in or not.
Step 8: Create json file for e-waybill of invoice and uplaod manually on e-waybill portal,if still not generating e-waybill,it may be server issue
Step 9: Switch GSP id from webtel to pinnacle or vice versa as it might one GSP server is down.
Step 10: Also check the transactional error such as Item HSN, tax category and UQC of unit are correctly mentioned.
How can I generate E-way bills in BUSY?
Please follow the below steps to generate E way in BUSY:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number .
Step 5: Save the Invoice
Step 6: Now ,click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 7: and then Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on view & generate E way option
Step 9: Cross verify the details appear in window and generate E way.
Validate GSP ID credentials entry issue in BUSY.
To validate GSP credentials issue in BUSY you need to follow the steps
Step1 go to administration menu and click to configuration then click on
and select feature options
Step2 Click on GST VAT option and click on GSP configuration then
fill trhe valid ID password of the specified GSP and click validate
Step3 after validation if still the issue persist then open Ewaybill portal and click
to regitration option then click on for GSP
Step4 Generate OTP and verify then click on Freeze and select the old GSP provided
on BUSY which showing credential issue and click Freeze
Step5 Click to add and select the GSP to add a new ID then fill the prefix and create a password and click add
Step6 after adding new gsp copy the user ID and paste in in BUSY existing GSP User ID
and fill the new GSP password manually then validate and save
