Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
Why does the E-Way bill generation fail with the error "Could Not Retrieve Data"
There could be various reasons why the data retrieval process fails while generating an E-Way bill:
If E-Way bill generation fail with the error "Could Not Retrieve Data" then need to follow the below steps:
Solution :1
System or network issues: Technical issues, server problems, or network connectivity issues can disrupt the data retrieval process, preventing the necessary information from being fetched for E-Way bill generation.
Step :1 Check system antivirus and firewall settings. Require to add BUSY in exception of antivirus
Step :2 Add Inbound and outbound rules in the firewall setting for BUSY.
Step :3 Attempt to generate the E-Way bill again after making the necessary alteration of GSP Services or try to generate it with the help of a JSON file .
Solution :2
Fix data corruption or inconsistency: If there are any corrupt or incorrect data entries, attempt to rectify or update them in the BUSY. Consult the support team for guidance on data correction processes.
Troubleshooting "Generate Invoice" option not working after entering all invoice details in BUSY.
To troubleshoot the issue of e-invoice not appearing in the E-Invoice portal in BUSY while generating an invoice, follow these steps:
1.Enable Transport Details:
Go to Administration then select Configuration then choose Feature & options.
Click on GST VAT option.
Check if Enable transport details for local transaction is enabled. If not, enable it.
2.Configure E-Invoice Settings:
Ensure that the E-invoice required option is enabled and configured properly.
Verify that the GSP (Goods and Services Tax Suvidha Provider) configuration is set correctly.
3.Voucher Series Configuration:
In the Administration menu, click on Voucher Series Configuration.
Select the sale voucher and its series.
Click on Voucher Configuration.
Enable Input transport details and E-Invoice generate after saving.
Save the changes.
By following these steps, you can troubleshoot the issue of the e-invoice not appearing in the E-Invoice portal generated through BUSY.
How can i generate E way bill after check the errors?
To generate E way bill automatically in BUSY after check possible erros, follow these steps:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E way bill required option and also mention station and Pin code in transport window then save thE way bill.
Step 5: Now ,click on YES to generate E way bill and then select Automatic mode for it.
Step 6: Now,Click on check possible errors tab and rectify the errors if have
Step 7: After error rectification , click on view & generate E way bill option
Step 8: Cross verify the details appear in window and generate E way bill.
How can we generate automtic ewaybill from BUSY
To configure and generate automatic e waybill from BUSY follow these steps
Step 1 Login into E waybill portal on browser and enter credentials to proceed
Step 2 Under menu registration select for GSP and proceed with OTP
Step 3 Select add new GSP and then find GSP Webtel Electrosoft Private Limited/Pinnacle Finserv Advisors Private Limited and create username and password
Step 4 Now in BUSY go to adminstration
Step 5 Then go to configuration
Step 6 Select GST/VAT and then enable option E Waybill required
Step 7 E waybill configuration window will appear then enter company's from place and Pin code and Ewaybill limit for local and central transactions
Step 8 Now select GSP configuratins option and select automatically option in window and enter both GSP users as craeted on E waybill portal and validate the GSP credentials
Step 9 Now E waybill can be generated automatically from BUSY after saving invoce
I need to generate an e-invoice urgently but the system is not allowing it. What should I do?
To generate E invoice from BUSY you need to ensure that you are using BUSY latest
version and release along with standard or enterprise BUSY model and also need
to check that Einvoice configuration made in BUSY
To configure Einvoice follow the steps
Step1 Go to administration menu and click to configuration then click on feature and options
Step2 Go to GST VAT option and enable Required E invoice and configure location and pincode
Step3 Click on GSP configuration and select the appropriate GSP to generate E invoice and
fill the GSP user ID and password on the specific GSP then press ok and save
Step4 next go to administration menu and click to configuration then click voucher series configuration
Step5 click on sale and its series and click voucher configuration and enable Input transport details
and generate einvoice after saving option
My E-Way bill is getting rejected during transport. How to resolve this?
To resolve the issue of your E-Way bill getting rejected during transport, you can follow these steps:
1. Check for errors: Make sure that all the details entered in the E-Way bill are accurate and match the supporting documents.
2. Rectify errors: If there are any errors in the E-Way bill, correct them and generate a new E-Way bill with the correct information.
3. Verify vehicle details: Ensure that the vehicle number and other transport details entered in the E-Way bill are correct and match the actual transport vehicle.
4. Check validity: Confirm that the E-Way bill is still valid and has not expired. If it has expired, generate a new E-Way bill with the updated information.
5. Contact support: If the issue persists, reach out to the E-Way bill support team for further assistance and guidance in resolving the rejection of your E-Way bill during transport.
How can i generate E way bill for the invoice in which both billing state code and shipping state code are different?
To generate E way bill with different billing and shipping state code, follow these steps:
Step 1: Go to transaction then select the required voucher type like sales, purchase, sale return etc.
Step 2: Click on Add option and create the invoice with required details like voucher date, voucher number, party account, item , quantity and so on.
Step 3: Before saving the invoice, billing/shipping window will appear. Update the shipping details with state code.
Step 4: Afterward, Select Y for E way required option and also mention station and Pin code of shipping address in transport window.
Step 5: Save the Invoice, click on YES to generate E way and then select Automatic mode for it.
Step 6: and then Click on check possible errors tab and rectify the errors if have
Step 7: After error rectification , click on view & generate E way option
Step 8: Cross verify the details appear in window and generate E way.
I am unable to see the 'Generate e-invoice after saving' option under Voucher Series Configuration. How can I enable this?
If you are unable to see Generate e invoice after saving option under voucher series configuration,so First you need to enable E invoice and configure GSP in GST/VAT,then this option will showing in voucher series configuration,To enable it you can follow given steps:
Step 1:Go to Administration menu,
Step 2:select Configuration,
Step 3:select Features and option,
Step 4:click GST/VAT Tab,
Step 5:Enable E-invoice Required
Step 6:Click configuration and mention location and pincode and save.
Step 7:Then click GSP configuration and Please paste the GSP credentials here that you created from your portal.
Step 8:Go Administration then configuration then voucher series configuration, click on sales and select series,click voucehr configuration now you can see the option here is Generate e invoice After saving, specify Y then transport window should also Y,Now you are able to generate e invoice from your BUSY accounitng software automatically.
What are the steps to generate e-way bill after creating the invoices from BUSY?
To generate an e-way bill after creating the invoices, you can follow these steps:
Step 1: After creating an invoice, an option will appear asking if you want to generate an e-way bill.
Step 2: Click on Yes to generate the e-way bill automatically.
Step 3: This will open a generation window where you can specify the required data in the designated fields. After filling out the necessary information, click the OK button.
Step 4: In the generation window, you will find two options. First, click on Check Possible Errors to clear all errors, and then click on the View & Generate E-Way Bill button.
Step 5: Ensure that you verify the details shown in the details window before proceeding with bill generation. Click the Generate E-Way Bill button to generate it automatically.
Note : For generating e-way bill automatically , Make sure e-way bill configuration should be configured in BUSY.
How can I check if invoice generation is enabled properly in my accounting software?
If you want to check e invoice generation is enabled properly then please follow the
given steps
Step 1: Go to administration then configuration then features option then GST VAT.
Step 2: Then e invoice required make sure it is turned to Y.
Step 3: Then click on configu. tab then check from place and pincode is entered
correctly.
Step 4: Then click on the GSP configuration option then check you have entered the
GSP and being validate successfully.
Step 5: Then Go to administration menu then configuration then voucher series
configuration then select sale voucher and then series.
Step 6: Then voucher configuration and make sure input transport details and
generate e invoice after saving option must be turn to Y.
Step 7: Now attempt to generate e invoice after for check. If it is generating without
error then configured properly.