Frequently Asked
Questions

Q: I need to start e-invoicing from st August but am unable to configure it in BUSY. What should I check?

To enable Einvoicing in BUSY you need to ensure that you are using Stanadrd or Enterprise model of BUSY 21 and already crosses turnover 5 crore on preceeding financial year and enabled GSTIN in Einvoice portal If its done then follow the steps to active Einvoice in your BUSY Step1 Go to administration menu and click to configuration then click on feature and options Step2 Go to GST VAT option and enable Required E invoice and configure location and pincode Step3 Click on GSP configuration and select the appropriate GSP to generate E invoice and fill the GSP user ID and password on the specific GSP then press ok and save Step4 next go to administration menu and click to configuration then click voucher series configuration Step5 click on sale and its series and click voucher configuration and enable Input transport details and generate einvoice after saving option

Q: How can I check for errors before generating e-way bills?

To check the possible errors while generating E way Bill, You can follow the below steps: Step 1: Go to transaction then select the Sales voucher type. Step 2: Now, Click on add tab and create the sales invoice Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master. Step 4: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number and then save the invoice. Step 5: Now,click on YES to generate E-Way Bill and then select Automatic mode for it. Step 6: Now,Click on check possible errors tab and rectify the errors if have Step 7: After error rectification , click on view & generate E invoice option Step 8: Cross verify the details appear in window and generate E way.

Q: How does BUSY handle GST input when billing and shipping addresses are different?

If you are using billing/shipping address in your company then it will impact input credit according to the option you have selected to understand about that option follow below steps: Step 1: Go to administration menu Step 2: Then click on configuration option then open the voucher series configuration Step 3: Then select the voucher like-sale and purchase etc for which you want to use billing and shipping address separately Step 4: Then select the series and then click on voucher configuration option and enable separate billing/shipping details option then save it Step 5: Then open the voucher and while creating voucher billing shipping window will come and first option is gst report basis if you want to give claim to the party that you have mentioned in party option select the option as per party master and if you want to give claim to that party which you will type in billing/shipping window then select option as billing/shipping details"

Q: How does billing vs shipping address impact GST input credit in e-way bills generated from BUSY?

If you are using billing/shipping address in your company then it will impact input credit according to the option you have selected to understand about that option follow below steps: Step 1: Go to administration menu Step 2: Then click on configuration option then open the voucher series configuration Step 3: Then select the voucher like-sale and purchase etc for which you want to use billing and shipping address separately Step 4: Then select the series and then click on voucher configuration option and enable separate billing/shipping details option then save it Step 5: Then open the voucher and while creating voucher billing shipping window will come and first option is gst report basis if you want to give claim to the party that you have mentioned in party option select the option as per party master and if you want to give claim to that party which you will type in billing/shipping window then select option as billing/shipping details

Q: Why am I not getting prompts to generate E-Invoice and E-Way Bills in BUSY after configuration?

If you are not receiving a prompt to generate an E-way bill or E-invoice at the time of billing, even though your configuration is set up correctly in your BUSY software, it could be due to a reason is that you may not have enabled the generate after saving option in your voucher series configuration. To enable it,you can follow given steps: Step 1:Go to the Administartion menu, Step 2:Click Configuration, Step 3:Click voucehr sereies configuration, Step 4:Click on Sales,Select the series in which you are billing. Step 5:Click Voucher configurartion, Step 6:After clicking window will appears, here you can find an option is Generate e-invoice After saving,specify YES,make sure transport detail option should also YES,Then save this window, Step 7:After that,you can go and generate bill again, you will get a Prompt after saving a voucher, Do you want to generate e invoice or not.if you want, then you can click yes to generate.

Q: I want to create a GSP ID for e-invoicing. What is the process to do this?

To create a GSP ID for e-invoicing, In BUSY, we can't create GSP IDs; we have to create them in the E-way bill portal and E-invoice portal, to create GSP IDs in the portal for Webtel and Pinnacle's ID and password, you need to follow the below steps: Step 1: Login to https://ewaybillgst.gov.in/, then click on login and enter the E-way bill login and password. Step 2: After logging in to the page, you will find the registration option. Step 3: then click on For GSP and send the OTP, and then verify the OTP and create the user for Webtel and Pinnacle. Then select the Add new option, After clicking on the Add new option, select the GSP provider name, then select the GSP user name and confirm the GSP user name. After entering the password as required, click on Add, and it will create the GSP ID successfully.

Q: How do I enter previous year's turnover details on the e-invoice site for configuration in BUSY?

To enter previous year turnover details in the e-invoice portal then follow the below steps : Step 1: Open your web browser Step 2: Type einvoicegst.gov.in Step 3: Then open e-invoice portal Step 4: Go to Registration Menu Step 5: Click on E-invoice Enablement option Step 6: Then specify Your Gst no. in the required field and click on OK button Step 7: Then OTP window will appear in the your screen and click on OK button to send OTP Step 8: OTP will recieve on your registered mobile no. then specify OTP and click on verify button Step 9: Afterward, You will recieve a window to specify turnover Step 10: Then click on the respective year and mention turnover like 5 cr. or 10 cr. only Step 11: Then click on Ok button Step 12: Then e-invoice has been enabled for the given gst no.

Q: Where can I find my GSP user ID and password to link to BUSY?

You can create GSP user id and password from the E way Bill Portal and can mention in BUSY to generate automatic e way bills from BUSY. Follow these steps to generate it. Step 1: Visit E way Bill Portal and login it with your credentials. Step 2: Click on Registration and then click on For GSP. Step 3: Authenticate this with OTP and click on Add New. Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited. Step 5: Create Username and Password and click on Add. Step 6: Now, Open your company in BUSY, then go to Administration and click on configuration. Step 7: Select Features / Options and click on GST / VAT, here you will see a option called E way Bill Required. Step 8: Set Y to turn it on and mention your place and pincode. Step 9: Then enter GSP user id and password in GSP Configuration tab and save.

Q: Why does the E-Way bill generation fail with the error "Could Not Retrieve Data"

There could be various reasons why the data retrieval process fails while generating an E-Way bill: If E-Way bill generation fail with the error "Could Not Retrieve Data" then need to follow the below steps: Solution :1 System or network issues: Technical issues, server problems, or network connectivity issues can disrupt the data retrieval process, preventing the necessary information from being fetched for E-Way bill generation. Step :1 Check system antivirus and firewall settings. Require to add BUSY in exception of antivirus Step :2 Add Inbound and outbound rules in the firewall setting for BUSY. Step :3 Attempt to generate the E-Way bill again after making the necessary alteration of GSP Services or try to generate it with the help of a JSON file . Solution :2 Fix data corruption or inconsistency: If there are any corrupt or incorrect data entries, attempt to rectify or update them in the BUSY. Consult the support team for guidance on data correction processes.

Q: While generating e-way bill showing invalid invalid credentials. What should I do?

When you generate e-way/e-invoice then you received invalid credential then please follow below steps: Step 1: Go to features/option then click on gst/vat Step 2: Click on Gsp configuration check GSP Id of both GSP provider make that you enter gsp Api not e-wayt bill portal login id and password and If gsp id correct validate successfully but still showing invalid credential then we have to create new GST Suvidha Provider GSP Id from e-way bill portal Step 3: login e-way bill portal then click registration Step 4: Click on GSP then click on freeze option and freeze exiting GSP ids Step 5: Create GSP Id again with GSP 1st is webtel electrosoft pvt. ltd and 2nd one is pinnacle finserv advisors private limited both our GSP through wich id's you can generate e-way bill & E-invoice Step 6: Configure new gsp id in gst/vat click on gsp configuration and save and check

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

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Errors (RTE/Ransome), Feedbacks and Bugs

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License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I need to start e-invoicing from st August but am unable to configure it in BUSY. What should I check?

To enable Einvoicing in BUSY you need to ensure that you are using Stanadrd or Enterprise 
 model of BUSY 21 and already crosses turnover 5 crore on preceeding financial year and enabled 
 GSTIN in Einvoice portal If its done then follow the steps to active Einvoice in your BUSY 
 Step1 Go to administration menu and click to configuration then click on feature and options
 Step2 Go to GST VAT option and enable Required E invoice and configure location and pincode 
 Step3 Click on GSP configuration and select the appropriate GSP to generate E invoice and 
 fill the GSP user ID and password on the specific GSP then press ok and save 
 Step4 next go to administration menu and click to configuration then click voucher series configuration 
 Step5 click on sale and its series and click voucher configuration and enable Input transport details 
 and generate einvoice after saving option

How can I check for errors before generating e-way bills?

To check the possible errors while generating E way Bill, You can follow the below steps:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number and then save the invoice.
Step 5: Now,click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 6: Now,Click on check possible errors tab and rectify the errors if have
Step 7: After error rectification , click on view & generate E invoice option
Step 8: Cross verify the details appear in window and generate E way.

How does BUSY handle GST input when billing and shipping addresses are different?

If you are using billing/shipping address in your company then it will impact input credit according to the option you have selected to understand about that option follow below steps:
Step 1: Go to administration menu
Step 2: Then click on configuration option then open the voucher series configuration
Step 3: Then select the voucher like-sale and purchase etc for which you want to use billing and shipping address separately
Step 4: Then select the series and then click on voucher configuration option and enable separate billing/shipping details option then save it 
Step 5: Then open the voucher and while creating voucher billing shipping window will come and first option is gst report basis if you want to give claim to the party that you have mentioned in party option select the option as per party master
and if you want to give claim to that party which you will type in billing/shipping window then select option as billing/shipping details"

How does billing vs shipping address impact GST input credit in e-way bills generated from BUSY?

If you are using billing/shipping address in your company then it will impact input credit according to the option you have selected to understand about that option follow below steps:
Step 1: Go to administration menu
Step 2: Then click on configuration option then open the voucher series configuration
Step 3: Then select the voucher like-sale and purchase etc for which you want to use billing and shipping address separately
Step 4: Then select the series and then click on voucher configuration option and enable separate billing/shipping details option then save it 
Step 5: Then open the voucher and while creating voucher billing shipping window will come and first option is gst report basis if you want to give claim to the party that you have mentioned in party option select the option as per party master
and if you want to give claim to that party which you will type in billing/shipping window then select option as billing/shipping details

Why am I not getting prompts to generate E-Invoice and E-Way Bills in BUSY after configuration?

If you are not receiving a prompt to generate an E-way bill or E-invoice at the time of billing, even though your configuration is set up correctly in your
 BUSY software, it could be due to a reason is that you may not have enabled the generate after saving option in your voucher series configuration.
 To enable it,you can follow given steps:
 Step 1:Go to the Administartion menu,
 Step 2:Click Configuration,
 Step 3:Click voucehr sereies configuration,
 Step 4:Click on Sales,Select the series in which you are billing.
 Step 5:Click Voucher configurartion,
 Step 6:After clicking window will appears, here you can find an option is Generate e-invoice After saving,specify YES,make sure transport detail option should also YES,Then save this window,
 Step 7:After that,you can go and generate bill again, you will get a Prompt after saving a voucher, Do you want to generate e invoice or not.if you want, then you can click yes to generate.

I want to create a GSP ID for e-invoicing. What is the process to do this?

To create a GSP ID for e-invoicing, In BUSY, we can't create GSP IDs; we have to create them in the E-way bill portal and E-invoice portal, to create GSP IDs in the portal for Webtel and Pinnacle's ID and password, you need to follow the below steps: 
 Step 1: Login to https://ewaybillgst.gov.in/, then click on login and enter the E-way bill login and password. 
 Step 2: After logging in to the page, you will find the registration option. 
 Step 3: then click on For GSP and send the OTP, and then verify the OTP and create the user for Webtel and Pinnacle. 
 Then select the Add new option, After clicking on the Add new option, select the GSP provider name, then select the GSP user name and confirm the GSP user name. After entering the password as required, click on Add, and it will create the GSP ID successfully.

How do I enter previous year's turnover details on the e-invoice site for configuration in BUSY?

To enter previous year turnover details in the e-invoice portal then follow the below steps :
 Step 1: Open your web browser
 Step 2: Type einvoicegst.gov.in
 Step 3: Then open e-invoice portal 
 Step 4: Go to Registration Menu
 Step 5: Click on E-invoice Enablement option 
 Step 6: Then specify Your Gst no. in the required field and click on OK button
 Step 7: Then OTP window will appear in the your screen and click on OK button to send OTP 
 Step 8: OTP will recieve on your registered mobile no. then specify OTP and click on verify button 
 Step 9: Afterward, You will recieve a window to specify turnover 
 Step 10: Then click on the respective year and mention turnover like 5 cr. or 10 cr. only 
 Step 11: Then click on Ok button 
 Step 12: Then e-invoice has been enabled for the given gst no.

Where can I find my GSP user ID and password to link to BUSY?

You can create GSP user id and password from the E way Bill Portal and can mention in BUSY to generate automatic e way bills from BUSY. Follow these steps to generate it.
Step 1: Visit E way Bill Portal and login it with your credentials.
Step 2: Click on Registration and then click on For GSP.
Step 3: Authenticate this with OTP and click on Add New.
Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited.
Step 5: Create Username and Password and click on Add.
Step 6: Now, Open your company in BUSY, then go to Administration and click on configuration.
Step 7: Select Features / Options and click on GST / VAT, here you will see a option called E way Bill Required.
Step 8: Set Y to turn it on and mention your place and pincode.
Step 9: Then enter GSP user id and password in GSP Configuration tab and save.

Why does the E-Way bill generation fail with the error "Could Not Retrieve Data"

There could be various reasons why the data retrieval process fails while generating an E-Way bill:
If E-Way bill generation fail with the error "Could Not Retrieve Data" then need to follow the below steps:
Solution :1
System or network issues: Technical issues, server problems, or network connectivity issues can disrupt the data retrieval process, preventing the necessary information from being fetched for E-Way bill generation. 
Step :1 Check system antivirus and firewall settings. Require to add BUSY in exception of antivirus
Step :2 Add Inbound and outbound rules in the firewall setting for BUSY.
Step :3 Attempt to generate the E-Way bill again after making the necessary alteration of GSP Services or try to generate it with the help of a JSON file . 
Solution :2
Fix data corruption or inconsistency: If there are any corrupt or incorrect data entries, attempt to rectify or update them in the BUSY. Consult the support team for guidance on data correction processes.

While generating e-way bill showing invalid invalid credentials. What should I do?

When you generate e-way/e-invoice then you received invalid credential then please follow below steps:
 Step 1: Go to features/option then click on gst/vat
 Step 2: Click on Gsp configuration check GSP Id of both GSP provider make that you enter gsp Api not e-wayt bill portal login id and password and If gsp id correct validate successfully but still showing invalid credential then we have to create new GST Suvidha Provider GSP Id from e-way bill portal
 Step 3: login e-way bill portal then click registration 
 Step 4: Click on GSP then click on freeze option and freeze exiting GSP ids
 Step 5: Create GSP Id again with GSP 1st is webtel electrosoft pvt. ltd and 2nd one is pinnacle finserv advisors private limited both our GSP through wich id's you can generate e-way bill & E-invoice
 Step 6: Configure new gsp id in gst/vat click on gsp configuration and save and check

Frequently AskedQuestions