Frequently Asked
Questions

Q: How to solve the issue of e-way bill generation? How to identiFinancial Year the cause and solve it

To resolve issues with e-way bill generation, follow these steps: 1. Check all the data entered for the e-way bill, including details of the party, GSTIN, transporters, pincode, distance, from and to place, etc. 2. VeriFinancial Year dual GSP integration with GSP vendors Webtel and Pinnacle Finserve Private Limited in BUSY under the Administration: Features and Options menu: GST/VAT tab. 3. VeriFinancial Year the credentials used for GSP integration, including the username and password. 4. Ensure that you are running the latest software versions. Updates may include bug fixes and improvements. 5. On the system configuration side, check the date, time, and region settings. Sometimes the steps may vary based on the error message you are getting. In that case, after trying these steps, feel free to reach out to BUSY 24x7 Customer Support at 8282828282.

Q: I made an e-invoice, but the corresponding e-way bill is not getting generated. How can I fix this?

If you have an e-invoice, but the corresponding e-way bill is not getting generated, you can follow these steps: Step 1: Make sure you have entered all required details, such as the correct invoice number, customer ID, and other relevant information. Step 2: Ensure you have mentioned UQC details for the e-way bill in the item unit master. Step 3: Make sure distance should not be high and update distance to 0. Step 3: Check if there are any errors or missing information in the invoice that could be causing the e-way bill generation to fail, such as transporter GSTIN, vehicle number, or GR/RR number. Step 4: Make sure that the e-way bill generation feature is enabled in your BUSY software. Step 5: If the issue persists, contact the customer support team for further assistance..

Q: My login credentials are not working after updating BUSY. What should I do?

Although Updating BUSY does not affect the GSP user ID and password further if it shows incorrectly while generating an E-way bill below are the steps to fix it:- Step1: Open the Browser. Step2: Login to the E-way bill site. Step3: After logging into the E-way Bill site Click on Registration which will appear on the left side. Step4: Then click on the GSP option then click on Send OTP option. Step5: Then create the Gsp User ID and password of Webtal Electrosoft Private Limited and Pinnacle Finserv Private Limited. Step6: Then update the same in BUSY. Step7: Navigate to the Administration menu. Step8: Then click on Feature and Option. Step9: Select the GST/VAT tab and define the Gsp User ID and password of Webtal Electrosoft Private Limited and pinnacle Finserv Private Limite on the Gsp configuration tab.

Q: How can I redo or regenerate an invoice or e-way bill in BUSY?

To redo or regenerate an invoice or e-way bill in BUSY, you can follow these steps: Step 1.Click on transactions Step 2 : Open the software and go to the "Sales" or "Purchase" module, depending on the type of document you want to regenerate. Step 3 . Locate the original invoice or e-way bill that you want to redo. Step 4 . Select the document and choose the option to cancel or delete it. Step 5 . Once the original document is cancelled, you can go back to the respective module and create a new invoice or e-way bill with the desired changes. Step 6 . Make sure to enter the correct details and save the new document. Step 7 . The regenerated invoice or e-way bill will now be available for further processing or printing.

Q: How to update UQC code in BUSY if I get an error?

If you are getting UQC error while generating an E way in BUSY, follow these steps: Step 1: Open the invoice for which you want to generate E way bill. Step 2: Save the Invoice, click on YES to generate E Way bill and then select Automatic mode for processing. Step 3: Then Click on check possible errors tab to identify any errors. Step 4: If the UQC for E way Bill cannot be blank error is displayed, press the enter key on it and then click on Update UQC for E way Bill. Step 5: The Unit master will open in modify mode. Update the UQC for the E-way bill and save the unit master. This action will remove the UQC error, allowing you to proceed with generating the E way bill successfully.

Q: How to regenerate cancelled e-way bill with same invoice number in BUSY?

If you have canceled the E way Bill directly from BUSY, the entire invoice gets canceled, and the entered data is removed from the invoice. To regenerate the E way Bill for the canceled E way Bill with the same invoice number in BUSY, follow these steps: Step 1: Open the cancelled Invoice in BUSY. Step 2: To activate the invoice, press Ctrl+X. Then enter the required data to create the invoice. Step 3: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it. Step 4: Then Click on check possible errors tab and rectify the errors if have Step 5: After error rectification , click on view & generate E way Bill option Step 6: Cross verify the details appear in window and generate E way.

Q: I am unable to generate an e-way bill on a voucher number after cancelling it earlier. What should I do?

If you have canceled the E way Bill directly from BUSY, the entire invoice gets canceled, and the entered data will removed from the invoice. To regenerate the E way Bill for the canceled E way Bill with the same invoice number in BUSY, follow these steps: Step 1: Open the cancelled Invoice in BUSY. Step 2: To activate the invoice, press Ctrl+X. Then enter the required data to create the invoice. Step 3: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it. Step 4: Then Click on check possible errors tab and rectify the errors if have Step 5: After error rectification , click on view & generate E way Bill option Step 6: Cross verify the details appear in window and generate E way.

Q: How can i generate E way bill on same invoice number whose E way was canceled?

If you have canceled the E way Bill directly from BUSY, the entire invoice gets canceled, and the entered data will removed from the invoice. To regenerate the E way Bill for the canceled E way Bill with the same invoice number in BUSY, follow these steps: Step 1: Open the cancelled Invoice in BUSY. Step 2: To activate the invoice, press Ctrl+X. Then enter the required data to create the invoice. Step 3: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it. Step 4: Then Click on check possible errors tab and rectify the errors if have Step 5: After error rectification , click on view & generate E way Bill option Step 6: Cross verify the details appear in window and generate E way.

Q: The E-Way bill is not getting cancelled when I delete the voucher. What should I do?

If you had deleted the voucher and now wants to cancel eway bill so you have to cancel it from eway bill portal. To cancel eway bill from portal you can follow below process: Step 1: Log in to the e-way bill portal with your credentials. Step 2: Click on e-way bill or Consolidated EWB and select Cancel from the drop-down menu. Step 3: Enter the 12-digit e-way bill number that you want to cancel and click on Go. Step 4: The e-way bill details will be displayed. Select the reason for cancellation from the options given and click on Submit. Step 5: A confirmation message will appear. Click on Yes to confirm the cancellation. The status of the e-way bill will change to Cancelled. You can also print the cancelled e-way bill for your reference.

Q: Why i am unable to check e way bill generated voucher. What should I do?

If you are unable to check your E way bill generated voucher on BUSY, you should try the following steps: Step 1: Open the Transaction menu and select voucher. Step 2: Open a particular voucher in modify mode. Step 3: And while save voucher appears transport window and then can check eway bill no. details. BUSY has a report which shows the details of E way bills you have generated. To view this report, you need to follow these steps: Step 1: Go to Transaction menu and click on GST Misc Utilties. Step 2: Select E way Bill Management and click on E way Bill Details (Generated by Self). Step 3: Enter the date range and download the report then can view report. Note: Details can not be downloaded prior to 180 days from the current date.

Find Solutions to Common Issues Related to taxation - e way bill generation

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License Management/Softlock/Hardlock

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

How to solve the issue of e-way bill generation? How to identiFinancial Year the cause and solve it

To resolve issues with e-way bill generation, follow these steps:
1. Check all the data entered for the e-way bill, including details of the party, GSTIN, transporters, pincode, distance, from and to place, etc.
2. VeriFinancial Year dual GSP integration with GSP vendors Webtel and Pinnacle Finserve Private Limited in BUSY under the Administration: Features and Options menu: GST/VAT tab.
3. VeriFinancial Year the credentials used for GSP integration, including the username and password.
4. Ensure that you are running the latest software versions. Updates may include bug fixes and improvements.
5. On the system configuration side, check the date, time, and region settings.
Sometimes the steps may vary based on the error message you are getting. In that case, after trying these steps, feel free to reach out to BUSY 24x7 Customer Support at 8282828282.

I made an e-invoice, but the corresponding e-way bill is not getting generated. How can I fix this?

If you have an e-invoice, but the corresponding e-way bill is not getting generated, you can follow these steps:
Step 1: Make sure you have entered all required details, such as the correct invoice number, customer ID, and other relevant information.
Step 2: Ensure you have mentioned UQC details for the e-way bill in the item unit master.
Step 3: Make sure distance should not be high and update distance to 0.
Step 3: Check if there are any errors or missing information in the invoice that could be causing the e-way bill generation to fail, such as transporter GSTIN, vehicle number, or GR/RR number.
Step 4: Make sure that the e-way bill generation feature is enabled in your BUSY software.
Step 5: If the issue persists, contact the customer support team for further assistance..

My login credentials are not working after updating BUSY. What should I do?

Although Updating BUSY does not affect the GSP user ID and password further if it shows incorrectly while generating an E-way bill below are the steps to fix it:-
Step1: Open the Browser.
Step2: Login to the E-way bill site.
Step3: After logging into the E-way Bill site Click on Registration which will appear on the left side.
Step4: Then click on the GSP option then click on Send OTP option.
Step5: Then create the Gsp User ID and password of Webtal Electrosoft Private Limited and Pinnacle Finserv Private Limited.
Step6: Then update the same in BUSY.
Step7: Navigate to the Administration menu.
Step8: Then click on Feature and Option.
Step9: Select the GST/VAT tab and define the Gsp User ID and password of Webtal Electrosoft Private Limited and pinnacle Finserv Private Limite on the Gsp configuration tab.

How can I redo or regenerate an invoice or e-way bill in BUSY?

To redo or regenerate an invoice or e-way bill in BUSY, you can follow these steps:
Step 1.Click on transactions
Step 2 : Open the software and go to the "Sales" or "Purchase" module, depending on the type of document you want to regenerate.
Step 3 . Locate the original invoice or e-way bill that you want to redo.
Step 4 . Select the document and choose the option to cancel or delete it.
Step 5 . Once the original document is cancelled, you can go back to the respective module and create a new invoice or e-way bill with the desired changes.
Step 6 . Make sure to enter the correct details and save the new document.
Step 7 . The regenerated invoice or e-way bill will now be available for further processing or printing.

How to update UQC code in BUSY if I get an error?

If you are getting UQC error while generating an E way in BUSY, follow these steps:
Step 1: Open the invoice for which you want to generate E way bill.
Step 2: Save the Invoice, click on YES to generate E Way bill and then select Automatic mode for processing.
Step 3: Then Click on check possible errors tab to identify any errors.
Step 4: If the UQC for E way Bill cannot be blank error is displayed, press the enter key on it and then click on Update UQC for E way Bill.
Step 5: The Unit master will open in modify mode. Update the UQC for the E-way bill and save the unit master. This action will remove the UQC error, allowing you to proceed with generating the E way bill successfully.

How to regenerate cancelled e-way bill with same invoice number in BUSY?

If you have canceled the E way Bill directly from BUSY, the entire invoice gets canceled, and the entered data is removed from the invoice. To regenerate the E way Bill for the canceled E way Bill with the same invoice number in BUSY, follow these steps:
Step 1: Open the cancelled Invoice in BUSY.
Step 2: To activate the invoice, press Ctrl+X. Then enter the required data to create the invoice.
Step 3: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 4: Then Click on check possible errors tab and rectify the errors if have
Step 5: After error rectification , click on view & generate E way Bill option
Step 6: Cross verify the details appear in window and generate E way.

I am unable to generate an e-way bill on a voucher number after cancelling it earlier. What should I do?

If you have canceled the E way Bill directly from BUSY, the entire invoice gets canceled, and the entered data will removed from the invoice. To regenerate the E way Bill for the canceled E way Bill with the same invoice number in BUSY, follow these steps:
Step 1: Open the cancelled Invoice in BUSY.
Step 2: To activate the invoice, press Ctrl+X. Then enter the required data to create the invoice.
Step 3: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 4: Then Click on check possible errors tab and rectify the errors if have
Step 5: After error rectification , click on view & generate E way Bill option
Step 6: Cross verify the details appear in window and generate E way.

How can i generate E way bill on same invoice number whose E way was canceled?

If you have canceled the E way Bill directly from BUSY, the entire invoice gets canceled, and the entered data will removed from the invoice. To regenerate the E way Bill for the canceled E way Bill with the same invoice number in BUSY, follow these steps:
Step 1: Open the cancelled Invoice in BUSY.
Step 2: To activate the invoice, press Ctrl+X. Then enter the required data to create the invoice.
Step 3: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 4: Then Click on check possible errors tab and rectify the errors if have
Step 5: After error rectification , click on view & generate E way Bill option
Step 6: Cross verify the details appear in window and generate E way.

The E-Way bill is not getting cancelled when I delete the voucher. What should I do?

If you had deleted the voucher and now wants to cancel eway bill so you have to cancel it from eway bill portal.
To cancel eway bill from portal you can follow below process:
Step 1: Log in to the e-way bill portal with your credentials.
Step 2: Click on e-way bill or Consolidated EWB and select Cancel from the drop-down menu.
Step 3: Enter the 12-digit e-way bill number that you want to cancel and click on Go.
Step 4: The e-way bill details will be displayed. Select the reason for cancellation from the options given and click on Submit.
Step 5: A confirmation message will appear. Click on Yes to confirm the cancellation.
The status of the e-way bill will change to Cancelled. You can also print the cancelled e-way bill for your reference.

Why i am unable to check e way bill generated voucher. What should I do?

If you are unable to check your E way bill generated voucher on BUSY, you should try the following steps:
Step 1: Open the Transaction menu and select voucher.
Step 2: Open a particular voucher in modify mode.
Step 3: And while save voucher appears transport window and then can check eway bill no. details.
BUSY has a report which shows the details of E way bills you have generated. To view this report, you need to follow these steps:
Step 1: Go to Transaction menu and click on GST Misc Utilties.
Step 2: Select E way Bill Management and click on E way Bill Details (Generated by Self).
Step 3: Enter the date range and download the report then can view report.
Note: Details can not be downloaded prior to 180 days from the current date.

Frequently AskedQuestions