Frequently Asked Questions

If you create a sale or purchase bill and E-waybill is not generated may be you did not configure it properly or did some mistake in entry like:
1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct
2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration
3. Make sure internet connection is proper and BUSY should be exclude from antivirus
4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct
5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason

If you made changes as advised but still E-waybill is not generated may be you did not configure it properly or did some mistake in entry like:
1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct
2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration
3. Make sure internet connection is proper and BUSY should be exclude from antivirus
4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct
5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason
 "

Here are the steps for integrate or link government e-invoice portal with BUSY :
 Note : Make sure to create GSP ID or API from e-invoice portal then, 
 Step 1: Go to Administration Menu 
 Step 2: Click on configuration 
 Step 3: Then click on Feature and option 
 Step 4: Then click on GST/VAT feature 
 Step 5: Then make sure to enable e-invoice option as Y and configure it 
 Step 6: Then click on GSP configuration box 
 Step 6: Then mentioned GSP or API in the respective field of Webtel and Pinnacle then click on validate button, after successful validation click on OK button 
 Step 7: Then save the configuration by click on save button

If you made changes as advised but still E-waybill is not generated may be you did not configure it properly or did some mistake in entry like:
1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct
2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration
3. Make sure internet connection is proper and BUSY should be exclude from antivirus
4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct
5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason
 "

If you're having trouble replicating an e-invoice in BUSY after the initial generation, here's how to troubleshoot: 
 If you can't make PDF invoices in BUSY and keep getting errors, here are two possible reasons and how to fix them: 
 Reason 1:If your printer driver is missing, you won't be able to create PDFs. 
 Also, if you don't have the right PDF document reader installed, you can't view the invoice. 
 Reason 2:If you try to print an E-invoice that was generated more than 2 days ago, it won't work. 
 To resolve these issues, make sure your printer driver is installed and you have the right PDF reader. Also, don't attempt to print E-invoices that are older than 2 days.

The compliance requirement for generation of e-way bill:
Note : Ensure to enable the option for the generation of e-way bills and e-invoices, and mention respective GSP IDs in GSP configuration Box
Step 1: The threshold limit for e-way bill generation falls within the range of 50000 to 100,000 to invoice value
Step 2: Please make sure to mention Transporter ID or vehicle no. in Transport detail window
Step 3: Then you can generate e-way bill automatically from BUSY 
The requirement to generate e-invoice :
Step 1: E-invoicing will be applicable to the respective party if their turnover exceeds 5 crore.
Step 2: Ensure that mention station and pincode in party master 
Step 3: Mention To place and pincode in transport detail window 
Step 4: Then you can generate e-invoice

If you create a sale bill and E-waybill is not generated may be you did not configure it properly or did some mistake in entry like:
1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct
2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration
3. Make sure internet connection is proper and BUSY should be exclude from antivirus
4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct
5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason
 "

To fix the issue of the E-Way Bill and invoice not generating together at the same time, you can try the following steps: 
1. Ensure that you have entered all the required details correctly while generating both the E-Way Bill and invoice. 
2. Check if there are any errors or discrepancies in the data entered for the E-Way Bill or invoice. 
3. Verify that your internet connection is stable and functioning properly. 
4. Check HSN/SAC available on both portals if not use-common HSN/SAC 
5. If the issue persists, contact the support team of the software or platform you are using for assistance in resolving the issue. They will be able to provide specific guidance based on the software or platform you are using.

To create a new e way bill in BUSY, you need to follow these steps:
Make sure all the eway bill configurations are done.
Step 1: Open your company and go to Transaction menu.
Step 2: Select voucher type of which voucher you want to generate e way bill.
Step 3: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 4: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save.
Step 5: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 6: Check all the details and generate eway bill and wait for the process.
Step 7: Once generate successfully you can print E way bill.

It is recommended not to modify invoice if e-waybill generated from BUSY but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher
To print GST invoices with IRN number and QR code,follow these steps
1.Go to Administration and click on configuration.
2.Select Invoice/document printing
3.Then select Standard if you are using standard invoice for printing
4.Then click on sale invoice
5.Then check print e-invoice IRN/Ack no. and Ack date and print E-invoice qr code both options and enable it,save and now check invoice print
Note:If you are using advanced or designed format,and IRN number qr code not printed on invoice, you have modify your sale invoice format from your dealer on chargeable basis.