Frequently Asked
Questions

Q: What are the compliance requirements for e-invoicing and e-way bills?

The compliance requirement for generation of e-way bill: Note : Ensure to enable the option for the generation of e-way bills and e-invoices, and mention respective GSP IDs in GSP configuration Box Step 1: The threshold limit for e-way bill generation falls within the range of 50000 to 100,000 to invoice value Step 2: Please make sure to mention Transporter ID or vehicle no. in Transport detail window Step 3: Then you can generate e-way bill automatically from BUSY The requirement to generate e-invoice : Step 1: E-invoicing will be applicable to the respective party if their turnover exceeds 5 crore. Step 2: Ensure that mention station and pincode in party master Step 3: Mention To place and pincode in transport detail window Step 4: Then you can generate e-invoice

Q: I made a sale/purchase but the e-way bill did not generate automatically. What could be wrong?

If you create a sale or purchase bill and E-waybill is not generated may be you did not configure it properly or did some mistake in entry like: 1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct 2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration 3. Make sure internet connection is proper and BUSY should be exclude from antivirus 4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct 5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason

Q: I made changes as advised but still cannot generate e-way bills. What should I do?

If you made changes as advised but still E-waybill is not generated may be you did not configure it properly or did some mistake in entry like: 1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct 2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration 3. Make sure internet connection is proper and BUSY should be exclude from antivirus 4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct 5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason "

Q: How do I integrate BUSY with the government E-Invoicing portal? What are the steps?

Here are the steps for integrate or link government e-invoice portal with BUSY : Note : Make sure to create GSP ID or API from e-invoice portal then, Step 1: Go to Administration Menu Step 2: Click on configuration Step 3: Then click on Feature and option Step 4: Then click on GST/VAT feature Step 5: Then make sure to enable e-invoice option as Y and configure it Step 6: Then click on GSP configuration box Step 6: Then mentioned GSP or API in the respective field of Webtel and Pinnacle then click on validate button, after successful validation click on OK button Step 7: Then save the configuration by click on save button

Q: I made changes as advised but still can't generate e-waybills. What could be wrong?

If you made changes as advised but still E-waybill is not generated may be you did not configure it properly or did some mistake in entry like: 1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct 2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration 3. Make sure internet connection is proper and BUSY should be exclude from antivirus 4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct 5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason "

Q: I have generated a Sale bill in BUSY but unable to get the option to generate E-way bill

If you have generated a Sales Invoice but are unable to find the option for E-way bill generation then refer to the steps below: Step 1: Go to Administration Step 2: Click on Configuration Step 3: Voucher Series Configuration Step 4: Select Sales and its series and Click on Voucher Configuration tab Step 5: From here you can enable the option Generate E-way bill After Saving Step 6: Save the Configuration Now to Generate the E-way bill you are required to specify the GSP Credentials also, you can do the same through : 1. Go to Administration 2. Click on Configuration 3. Click on Feature and Option and go to GST VAT 4. Set Y for E-Way bill required 5. Click on GSP Configuration and specify the GSP Credentials generated through the portal.

Q: I made a sales invoice but e-waybill is not getting generated? What could be wrong?What are the prerequisites for generating e-way bills from BUSY?

If you create a sale bill and E-waybill is not generated may be you did not configure it properly or did some mistake in entry like: 1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct 2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration 3. Make sure internet connection is proper and BUSY should be exclude from antivirus 4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct 5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason "

Q: The E-Way Bill and invoice are not generating together at the same time. How can I fix this issue?

To fix the issue of the E-Way Bill and invoice not generating together at the same time, you can try the following steps: 1. Ensure that you have entered all the required details correctly while generating both the E-Way Bill and invoice. 2. Check if there are any errors or discrepancies in the data entered for the E-Way Bill or invoice. 3. Verify that your internet connection is stable and functioning properly. 4. Check HSN/SAC available on both portals if not use-common HSN/SAC 5. If the issue persists, contact the support team of the software or platform you are using for assistance in resolving the issue. They will be able to provide specific guidance based on the software or platform you are using.

Q: How do I create a new e way bill in BUSY?

To create a new e way bill in BUSY, you need to follow these steps: Make sure all the eway bill configurations are done. Step 1: Open your company and go to Transaction menu. Step 2: Select voucher type of which voucher you want to generate e way bill. Step 3: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc. Step 4: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save. Step 5: After saving the voucher a window will appear of Eway bill generation, select yes on it. Step 6: Check all the details and generate eway bill and wait for the process. Step 7: Once generate successfully you can print E way bill.

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Dealer Complaint/Issues

What are the compliance requirements for e-invoicing and e-way bills?

The compliance requirement for generation of e-way bill:
Note : Ensure to enable the option for the generation of e-way bills and e-invoices, and mention respective GSP IDs in GSP configuration Box
Step 1: The threshold limit for e-way bill generation falls within the range of 50000 to 100,000 to invoice value
Step 2: Please make sure to mention Transporter ID or vehicle no. in Transport detail window
Step 3: Then you can generate e-way bill automatically from BUSY 
The requirement to generate e-invoice :
Step 1: E-invoicing will be applicable to the respective party if their turnover exceeds 5 crore.
Step 2: Ensure that mention station and pincode in party master 
Step 3: Mention To place and pincode in transport detail window 
Step 4: Then you can generate e-invoice

I made a sale/purchase but the e-way bill did not generate automatically. What could be wrong?

If you create a sale or purchase bill and E-waybill is not generated may be you did not configure it properly or did some mistake in entry like:
1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct
2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration
3. Make sure internet connection is proper and BUSY should be exclude from antivirus
4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct
5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason

I made changes as advised but still cannot generate e-way bills. What should I do?

If you made changes as advised but still E-waybill is not generated may be you did not configure it properly or did some mistake in entry like:
1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct
2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration
3. Make sure internet connection is proper and BUSY should be exclude from antivirus
4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct
5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason
 "

How do I integrate BUSY with the government E-Invoicing portal? What are the steps?

Here are the steps for integrate or link government e-invoice portal with BUSY :
 Note : Make sure to create GSP ID or API from e-invoice portal then, 
 Step 1: Go to Administration Menu 
 Step 2: Click on configuration 
 Step 3: Then click on Feature and option 
 Step 4: Then click on GST/VAT feature 
 Step 5: Then make sure to enable e-invoice option as Y and configure it 
 Step 6: Then click on GSP configuration box 
 Step 6: Then mentioned GSP or API in the respective field of Webtel and Pinnacle then click on validate button, after successful validation click on OK button 
 Step 7: Then save the configuration by click on save button

I made changes as advised but still can't generate e-waybills. What could be wrong?

If you made changes as advised but still E-waybill is not generated may be you did not configure it properly or did some mistake in entry like:
1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct
2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration
3. Make sure internet connection is proper and BUSY should be exclude from antivirus
4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct
5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason
 "

I have generated a Sale bill in BUSY but unable to get the option to generate E-way bill

If you have generated a Sales Invoice but are unable to find the option for E-way bill generation then refer to the steps below: 
Step 1: Go to Administration
Step 2: Click on Configuration
Step 3: Voucher Series Configuration
Step 4: Select Sales and its series and Click on Voucher Configuration tab
Step 5: From here you can enable the option Generate E-way bill After Saving 
Step 6: Save the Configuration
Now to Generate the E-way bill you are required to specify the GSP Credentials also, you can do the same through :
1. Go to Administration
2. Click on Configuration
3. Click on Feature and Option and go to GST VAT
4. Set Y for E-Way bill required 
5. Click on GSP Configuration and specify the GSP Credentials generated through the portal.

I made a sales invoice but e-waybill is not getting generated? What could be wrong?What are the prerequisites for generating e-way bills from BUSY?

If you create a sale bill and E-waybill is not generated may be you did not configure it properly or did some mistake in entry like:
1. Make sure E-waybill option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct
2. Make sure you have enabled input transport details and generate e-waybill after saving option from voucher series configuration
3. Make sure internet connection is proper and BUSY should be exclude from antivirus
4. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct
5. If still facing issue while generate e-waybill pls check on portal may be portal server down due to maintainance or due some other reason
 "

The E-Way Bill and invoice are not generating together at the same time. How can I fix this issue?

To fix the issue of the E-Way Bill and invoice not generating together at the same time, you can try the following steps: 
1. Ensure that you have entered all the required details correctly while generating both the E-Way Bill and invoice. 
2. Check if there are any errors or discrepancies in the data entered for the E-Way Bill or invoice. 
3. Verify that your internet connection is stable and functioning properly. 
4. Check HSN/SAC available on both portals if not use-common HSN/SAC 
5. If the issue persists, contact the support team of the software or platform you are using for assistance in resolving the issue. They will be able to provide specific guidance based on the software or platform you are using.

How do I create a new e way bill in BUSY?

To create a new e way bill in BUSY, you need to follow these steps:
Make sure all the eway bill configurations are done.
Step 1: Open your company and go to Transaction menu.
Step 2: Select voucher type of which voucher you want to generate e way bill.
Step 3: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 4: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save.
Step 5: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 6: Check all the details and generate eway bill and wait for the process.
Step 7: Once generate successfully you can print E way bill.

Auto E-way billing option is not triggering after saving voucher,what should Ido?

Auto E-way billing option is not triggering after saving voucher follow the below mentioned Steps:
Step 1: Go to Administration and then Configuration
Step 2: Click on Features and options and then GST/VAT
Step 3: Enable E-way bill required option and then click on Configurations and enter station and pin code in Configure E-way bill window
Step 4: Create GSP Id and Password from E-way bill portal
Step 5: Enter the GSP Id and password in GSP Configurations
Step 6: Enable E-way bill from Voucher series configurations
Step 7: To enable it Go to Administration then configuration and then Voucher series configurations select the voucher type.
Step 8: Select the Series and then enable Generate E-way bill after saving and enable Transport details
Step 9: Click on Save or Press F2

Frequently AskedQuestions