Frequently Asked Questions

If you are facing error while generating Ewaybill then it could be due to various
reasons to resolve the issue follow the steps 
1 It could be possible that the billing or shipping party station and pincode 
not mention in voucher due to that showing error so modiFinancial Year it 
2 It could be possible that supplier place not mentioned in Ewaybill configuration 
so in that case you have to add place in GST VAT options Ewaybill configuration 
3 It could be possible that transporter gstin or vehicle number not mentioned in 
bill so add it accordingly 
4 If the error showing distance high the make the distance as zero in transport 
details box

To ensure Proper configuration of GSP id in bsuy then follow the below steps:
 Step 1: Go to Administration menu
 Step 2: Click on Configuration 
 Step 3: Then click on Feature and option 
 Step 4: Then click on GST/VAT feature 
 Step 5: Then Make sure to enable E-way bill or e-invoice option as Y 
 Step 6: Then click on Gsp configuration box
 Step 7: Make sure to mention both gsp of Webtel and pinnacle in the respective field 
 Step 8: Then click on Ok button and save the configuration
 Step 9: Then you can generate e-way bill or e-invoice without any error related to Gsp in BUSY

To active E invoice in BUSY you need to follow the steps 
 Step1 go to Administration menu click on configuration then click on feature option 
 then select GST VAT option 
 Step2 enable required E invoice option and configure it with place and pincode 
 Step3 Click on Gsp configuration and set the GSP user ID and password on the 
 specified GSP and validate then Ok 
 Step4 go to administration menu and click to configuration then click on voucher 
 series configuration and select sales and its series 
 Step5 click on voucher configuration and enable Input transport details and Genearte Einvoice 
 after saving option and save

If you want to generate e way bill for multiple customer at once 
then please folow the given steps
Step 1: Go to transaction menu then GST misc. utilities
Step 2: Then generate Eway bill & E invoice management option.
Step 3: Then generateprint eway bill option 
Step 4: Then automatic then select voucher for eway bill window will
 open.
Step 5: Select vch type and then set the date and then click on
 tab of load list.
Step 6: Then for select all voucher tick right mark of the select 
 all option then for generate just click on the generate 
 e way bill automatic.
Step 6: Then eway bill for all customer will be generated.

It is recommended not to delete invoice if e waybill is generated as once it is generated then it is uploaded to e waybill portal and we recommend you to cancel your invoice including e waybill from BUSY.Follow these steps to cancel invocie with e waybill from BUSY
1.Open company in BUSY and go to transactions
2.Select voucher(invoice) and open the voucher
3.You can use shortcut to cancel voucher while open it by control plus X
4.Then to cancel vouhcer option will be displayed
5.If e waybill is already generated for voucher,then you can cancel e waybill too from BUSY and then voucher with reason
6.Now you can check voucher including e waybill will be cancelled from BUSY

For generating Eway bill of the stock transfer between your wherehouses you required to follow the steps :
1. Go to Administration 
2. Click on Configuration
3. Click on Voucher series configuration
4. Select the Stock Transfer and its series 
5. Click on voucher configuration
6. From here you can specify Y for Generate Eway bill after saving
7. Enable Input transport details as well from here
8. Now create the voucher in the same series so that transportation details will appear here and after saving the bill you can get the pop of Genetate Eway bil. 
9. If you require to transfer stock from one state to another then you can use sales voucher for the same.

To check if the issue is on vendor side or your side while generating eway bill you have to follow below steps:
Step 1: To Ensure this you need to first check on eway bill portal that it's working or not.
Step 2: If it's working and eway bill portal is opening and you are able to login so there could be issue in BUSY or GSP server.
Step 3: If all kind of error you have resolved in BUSY still eway bill is not generating so there could be GSP server issue or eway bill portal issue.
Step 4: There might be internet issue so you have to ensure that there must stable internet connection.

To correct an invoice when the IRN is incorrect then follow the given steps :
 Step 1: Go to Tansaction menu 
 Step 2: Click on voucher 
 Step 3: Then click on list option 
 Step 4: Then open voucher in modify mode 
 Step 5: Then click on save button, transport detail window will appear 
 Step 6: Then Copy IRN no. and Ack. no. in somewhere like notepad or wordpad
 Step 7: Then remove the same from transport detail window 
 Step 8: Then click on OK button and proceed to generate e-invoice 
 Step 9: Then correct IRN no. or Ack. no. in the transport detail window

As per Government norms, once an E way bill is generated, it cannot be edited or modified the quantity from BUSY. However, you can check the modification provision on the official E-way bill portal. Further if the E-way bill is generated with incorrect information, You can be cancelled and then generated afresh.
In BUSY, we can cancel the E way bill with the invoice.
Please follow the below step to cancel E way bill from BUSY :-
Step 1: Go to transaction 
Step 2: Click on required voucher type .
Step 3: Click on modify and open the invoice 
Step 4: Press Ctrl+X shortcut to cancel invoice with e way and mention the remark for same.

In BUSY, you can generate E way bill for goods transactions, Further if you want to generate E way bill for a particular voucher type, you can follow these steps:
Step 1: Go to Administration menu and click on Configuration.
Step 2: Select Voucher Series Configuration and then select the voucher type for which you want to generate E way Bill such as Sales, Puchase, etc.
Step 3: Select the series and click on Voucher Configuration.
Step 4: Here, you will see the options of Input Transport Details and Generate E way Bill After Saving, Set Y on that and save.
Now, The E way bill will generate of this voucher type which you have configured.