Frequently Asked Questions

To fix errors in E way bill generation like invalid pincode or item details in BUSY, you need to follow these steps:
Step 1: Check your companies pincode from the Edit company under the company menu.
Step 2: You can also check your pincode from Administration and click on Configuration.
Step 3: Select Feature / Options and click on GST / VAT.
Step 4: Click on config button along with E way bill option and verify the pincode.
Step 5: Ensure that your party pincode is correct in the Party Master or in the Transport Details window.
Step 6: For any item related issue check your item master and ensure that the HSN code and Tax category is correct in that.

Yes, you can generate e-way bills in BUSY for credit notes but only with goods or items.
To fix if you are unable to generate eway bill of credit note with item you can follow below steps:
Step 1: While voucher entry check if E waybill required set to yes in transport window.
Step 2: Go to administration then configuration and select voucher series configuration 
Step 3: Select voucher Sales return and series then click on voucher configuration
Step 4: Locate option Generate e waybill after saving should set to yes .
Step 5: Ensure that you have stable internet connection.
Step 6: Also check the transactional error such as Item HSN, tax category and UQC of unit are correctly mentioned.

To generate Ewaybill from BUSY you need to follow the steps 
 Step1 Go to administration menu and click to configuration then click on feature and options 
 Step2 Go to GST VAT option and enable Required Ewaybill and configure location and pincode 
 Step3 Click on GSP configuration and select the appropriate GSP to generate Ewaybill and 
 fill the GSP user ID and password on the specific GSP then press ok and save 
 Step4 next go to administration menu and click to configuration then click voucher series configuration 
 Step5 click on sale and its series and click voucher configuration and enable Input transport details 
 and generate ewaybill after saving option

If you are unable to print e invoice from BUSY,you need to check these things: 
 Step 1:Go to the Administrtaion menu, 
 Step 2:Click configuration, 
 Step 3:Click Features and Options, 
 Step 4:Click GST/VAT Tab,click GSP Configuration Tab,Validate GSP is properly working or not,If not validated, 
 Step 5:Check your internet should be properly working on your system, 
 Step 6:Check antivirus on your system exclude BUSY from antivirus. 
 Step 7:Check window Defender on your system Allow BUSY from there, 
 Step 8:If any PDF file on your system right click on it,click properties,click changes,here you need to set as default Google Chrome,then print e invoice again from BUSY,it will be Printed.

If you are unable to see e way bill option while generating invoice despite the feature is enabled it may be several reasons you need to check these things:
 Step 1:In GST/VAT Transport Details should be enabled.
 Step 2:In voucher series configuration Transport Details window should be enabled.
 Step 3:In the series of transactions in which you are generating a bill,is the e-way bill option is enabled or not,
 Step 4:You need to go Administration then click configuration,click voucher series configuration,select transaction type, select series then click voucher configuration,there is a option is to Generate E way bill After saving,specify Y Then save this window and crate voucher and check it will be show.

If you are unable to proceed with generating an E-Way Bill due to the error message "Bill from party location cannot be blank," it indicates that the "Pin-code and From Place details of company " field are not properly mentioned.
If error message show "Bill from party location cannot be blank" while generating E-Way Bill follow the below steps:
Solution :1
Check e-way bill configuration
To check e-way bill configuration: Administration> Configuration> Feature and option> GST/VAT> click on configuration for e-way
Review fields such as "Pincode,"From Place”’ and any other required information. Fill in any missing or incomplete fields.
Solution :2
Check the fields of address from edit company option
Require to mention company address in all 4 fields of company details

To troubleshhot the issue of not showing E invoice generation option while generating Invoice 
 you need to follow the steps
 Step1 Go to administration menu Click on configuration then click on feature option 
 Step2 click on GST VAT option and check enable transport deatails for local transaction option 
 enable or not if not then enable it 
 Step3 check Einvoice required option enabled and configured and also the GSP configuration given properly 
 Step4 go to administraion menu and click to Voucher series configuration and and select sale voucher and its series and click on voucher configuration then enable Input transport details and Einvoice generate after saving option enable then save

Please contact to your designed Charter accountant or tax professional to seek guidance related to register on E Way portal.
To Create the GSP credentials from E way bill portal, follow these steps:
Step 1: Login the E way bill portal by using your E way bill credentials
Step 2: and the Go to registration and click on For GSP tab
Step 3: Afterward, you will receive an OTP from the E-way bill portal on your registered email ID and mobile number.
Step 4: Click on Add button then select the GSP server named Webtel electrosoft pvt. Ltd. and Create the GSP credentials.
Step 5: Now create one more GSP Credentials with GSP server named pinnacle finserv advisors private limited.

To reconcile invoices and e-way bills generated from the same portal, you need to follow these steps: 
Step 1: Compare the details of invoices and e-way bills and ensure they match. 
Step 2: Make sure you have not modified any voucher after generating the invoice. 
Step 3: Carefully review the details and make any necessary corrections to ensure accurate reconciliation. 
Step 4: If details do not match, cancel the invoice and generate the e-way bill again carefully with all the corrections. 
Note: You can cancel the e-way bill within the given time period. There is a time limit for canceling the e-way bill, which is 24 hours from the generation of the e-way bill.

Steps to Login to the e-Way Bill Portal:-
1. Visit the E-Way Bill Portal: Open your web browser and go to the official E-Way Bill portal.
2. User Registration: If you are a new user, you will need to register on the portal. You will be required to provide your GSTIN (Goods and Services Tax Identification Number) or your Transporter ID.
3. Login Credentials: If you have already registered, you will need to enter your login credentials. This includes your username and password.
4. Login: Click on the Login button to access your E-Way Bill account.
5. Dashboard: After successful login, you will be directed to your E-Way Bill dashboard, where you can generate, manage, or update E-Way Bills.