Frequently Asked Questions

Yes, you can cancel E-way bill from portal ans if want to cancel voucher also then can cancel from BUSY as well.
To cancel the E-way bill from BUSY follow the below mentioned steps:
Step 1: Go to Transaction Menu and then Sales 
Step 2: Click on list then select List and then select that voucher and open that voucher
Step 3: Press ALT+ X to cancel the voucher then popup will appear that Do you want to cancel E-way bill also Click on Yes
Step 4: Enter the reason and remarks of cancellation and then click on Ok
No, you cannot generate E-way bill with the same voucher numbers that numbers has been cancelled

If you're encountering an "invalid or blank supplier PIN code" error while trying to generate an invoice or bill in BUSYYou mention distance 0 in the transport window or you can take Some steps to resolve this : 
1: Go to Administration and then configuration 
2: Click on Features and Options and then GST / VAT 
3: Enable the E-way bill required and then enter the details in the E-way bill configuration window. 
4: Create a GSP ID and Password from the E-way bill portal and then enter in the GSP configuration window 
5: Enable E-way bill also from Voucher series configurations 
6: Enable Transport detail from Voucher Series Configurations

When you create a new company in the BUSY, you will find an option for enabling GST/VAT in the GST/VAT information section. You can enable GST here and fill in the related information,but If you have not enabled it here and have already created the company, but now wants to enable it,so you can follow given steps:
 Step 1:Go to the Administrtaion menu,
 Step 2:Click configuration,
 Step 3:Click Features and Options,
 Step 4:Click GST/VAT Tab,
 Step 5:Here you can select type GST,Type of Dealer as reguler,GSTIN number and click Create Default GST Masters,define tax rate as you want, then create.
 Now you can bill anything related to GST in BUSY.

As per Government norms, once an E way bill is generated, it cannot be edited or modified from BUSY. However, you can check the modification provision on the official E-way bill portal. Further if the E-way bill is generated with incorrect information, You can be cancelled and then generated afresh.
In BUSY, we can cancel the E way bill with the invoice.
Please follow the below step to cancel E way bill from BUSY :-
Step 1: Go to transaction 
Step 2: Click on required voucher type .
Step 3: Click on modify and open the invoice 
Step 4: Press Ctrl+X shortcut to cancel invoice with e way and mention the remark for same.

To resolve the issue of being unable to generate or print an e-way bill, you can follow these steps: 
Step 1: Check that all required information has been entered correctly in the voucher and master, such as invoice details, customer details, and item details. 
Step 2: Make sure you have a stable internet connection and that no antivirus or firewall is restricting internet access to reach the BUSY server. 
Step 3: Verify that the GSP ID is entered in the GSP configuration found in the GST/VAT feature. 
Step 4: Check by switching the GSP ID. 
Step 5: If the issue persists, contact the support team of BUSY for further assistance.

To Check possible errors before generating an Eway bill in BUSY below are the steps to follow:-
Step 1: When Generate E way bill of any voucher type a Window of Check Possible errors is appear in which can check possible errors.
Step 2: This window appear when you save the voucher and set E way bill required as "Y" in transport window then click yes on Do you want to generate E way bill option then click on Automatic option.
Step 3: In Automatic E way bill Generation window have to click on OK button then there will be two options will appear in which one option will be Check possible error. 

Cancelled e-invoices are still showing up in BUSY because you are cancelling from the portal, not from BUSY, so you need to cancel from BUSY. For this, you need to follow the below steps:
 Step 1: go to the transaction menu, click on sales, and then list
 Step 2: select the date range and OK.
 Step 3: Select the voucher that you want to cancel in Modify Mode.
 Step 4: On the top right of the voucher module, you will see a cancel option.
 Click on it and fill in the reason for the cancellation. You can also use the shortcut keys Control and X together to cancel an invoice.

You can fill both station and pincode in party master and transport detail window for generation of e-invoice :
 Step 1: Go to Administration menu
 Step 2: click on Maters 
 Step 3: Then click on Accounts 
 Step 4: Then click on mpdify option and open party master in modify mode 
 Step 5: Then specify station and pincode in the respective field and save the master 
 Step 6: Then while creating invoice and click on save button 
 Step 7: Transport detail window will appear, here you need to mention To Place and Pincode then click on Ok button
 Step 8: Then proceed to generate e-invoice

To reset your e-way bill login credentials, you can follow these steps:
 1. Go to the e-way bill portal.
 2. Click on the "Forgot Password" option.
 3. Enter your registered mobile number or email address.
 4. You will receive an OTP (One-Time Password) on your registered mobile number or email.
 5. Enter the OTP and click on the "Submit" button.
 6. Set a new password for your e-way bill login.
 7. Confirm the new password.
 8. Click on the "Submit" button to reset your e-way bill login credentials.
 Please note that the exact process may vary slightly depending on the specific e-way bill portal you are using.

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher, you must follow the below points :
1. Open the voucher in Modify mode and Cancel through Ctrl+X.
2. Now you can create a new Invoice with Modified details of Vehical Number and generate the Eway bill accordingly.
Further, before generating the E-way bill you can modify the Vehical number through :
1. Open the Voucher in Modify Mode.
2. Resave the voucher so that Transportation Details window will appear.
3. Now here you can mention the correct Vehical number and save the voucher to generate the Eway bill.