Frequently Asked Questions

BUSY has option to generate e way bills not voter registration. So if you are facing any problems while generating e way bill then please let us know what error message occurs? Further you can try these common troubleshooting steps:
Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password.
Step 2: In the Transport Details window all the mandatory details are entered such as transporter, vehicle no., place, pincode and e way bill required option is Y.
Step 3: Ensure that the HSN Codes are valid in the item masters.
Step 4: Check the UQC ( Unit Qunatity Code) is specified in the unit masters.

If the eway bill cancellation process from BUSY is taking too much time then you have to ensure below points:
Step 1:Check your internet connection: Ensure that you have a stable and reliable internet connection to download the updates
Step 2: Check if there any error showing while cancelling eway bill from BUSY. So you have to contact in customer support.
Step 3: Check whether eway bill portal is opening or taking time to open. As there could be eway bill server issue.
Step 4: Disable antivirus/firewall: Temporarily disable your antivirus or firewall software as they may be blocking the internet access in BUSY. Remember to enable them after the cancellation is complete.

To reset your e-way bill login credentials, you can follow these steps:
 1. Go to the e-way bill portal.
 2. Click on the "Forgot Password" option.
 3. Enter your registered mobile number or email address.
 4. You will receive an OTP (One-Time Password) on your registered mobile number or email.
 5. Enter the OTP and click on the "Submit" button.
 6. Set a new password for your e-way bill login.
 7. Confirm the new password.
 8. Click on the "Submit" button to reset your e-way bill login credentials.
 Please note that the exact process may vary slightly depending on the specific e-way bill portal you are using.

To create multiple e-way bill at a same time in BUSY then follow the given steps:
 Step 1: Go to Transaction menu
 Step 2: Click on Gst Misc. Utilities option 
 Step 3: Then click on E-way bill management option 
 Step 4: Then click on Generate/Print e-way bill option
 Step 5: Then select Automatic method 
 Step 6: Then select voucher type and specify date range 
 Step 7: Then click on Load vouchers option
 Step 8: Then select particular voucher 
 Step 9: Then click on Generate e-way bill option 
 Step 10: Afterward, e-way bill has been generated for all the invoice at a time

Please follow below mention steps for create E-way Bill and E-invoice in BUSY:-
 Step 1:- Login Eway bill portal
 Step 2:- Registration
 Step 3:- For GSP
 Step 4:- Verify OTP, create GSP Id password by selecting GSP user Webtel Electrosoft Pvt Ltd. Or Pinnacle Finvers Advisor Pvt. Ltd.
 Enter GSP ID password in BUSY GSP Configration. Please follow below mention steps for enable Eway bill and Einvoice in BUSY:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Feature /option
 Step 4:- GST/VAT
 Step 5:- Enable Eway bill required and E-invoice required
 Step 6:- GSP Configration enter GSP ID and password which is created from Eway bill portal

To track or find previously generated invoices, you need to follow the below steps:
 Track or find previously generated invoices from BUSY. We have two options:
 The first option is Transactions, then Sales, then Modify that particular sales invoice. In that, you will find the transport windows. In that window, you can track and find the E-way bill number.
 and 2nd option from Transactions, then GST Misc. Utilities, then E-Way Bill & E Invoice Management, then click on Generate Print E-Way, then load the invoice, and you can view the selected sales invoice, then click on load invoice, and then you can track and find the E-Way bill number.

To configure E way bills for interstate vs local transactions in BUSY, you need to follow these steps:
Step 1: Go to Administration and click on configuration.
Step 2: Select Features / Options and click on GST / VAT, here you will see a option called E way Bill Required 
Step 3: Set Y to turn it on and mention your place and pincode and enable for local transactions.
Step 4: Then enter GSP username and password in GSP Configuration tab and save the configuration.
Step 5: The GSP credentials you have to create from Eway bill portal with GSP Vendors such as Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited.

You can not modify and einvoice after successfully generation from BUSY 
 to make any changes on e invoice you have to cancel the invoice from BUSY then 
 need to create a new invoice and modify on it then regenerate E invoice 
 To cancel the Invoice follow the steps 
 Step1 go to transaction menu and click on sale then click modify 
 Step2 search the invoice number and open it then click on cancel option and specify the reason 
 of cancellation then a window will appear where you need to make y on einvoice cancel option
 and specify the reason of cancel then save

If bill to and ship to address is different in sales invoice then you have to enable billing/shipping feature in BUSY, you can follow the below steps:
Step 1: Go to Administration and click on Configuration
Step 2: Select Voucher series configuration.
Step 3: Select voucher type and series then click on voucher configuration.
Step 4: Enable Separate Billing/Shipping details feature and save the configuration.
Step 5: Add sale invoice and the billing/shipping window will appear after selecting the party.
Step 6: Specify shipping address, state, GSTIN and other details in Billing/shipping window.
Step 7: Select Transaction Type Bill To-Ship To in transport window then can generate e way bill with billing and shipping address.

To reflect the scenario where your supplier is sending goods to a third party on your behalf in the E-Way bill, you need to follow these steps:
 1. Fill in your details as the "Bill From" party in the E-Way bill.
 2. Enter the details of the third party as the "Bill To" party.
 3. Provide the details of the actual recipient of the goods as the "Ship To" party.
 4. Make sure to mention the transporter details as well.
 By including these details accurately, you can reflect the shipment of goods from your supplier to a third party on your behalf in the E-Way bill.