Frequently Asked Questions

If bill to and ship to address is different in sales invoice then you have to enable billing/shipping feature in BUSY, you can follow the below steps:
Step 1: Go to Administration and click on Configuration
Step 2: Select Voucher series configuration.
Step 3: Select voucher type and series then click on voucher configuration.
Step 4: Enable Separate Billing/Shipping details feature and save the configuration.
Step 5: Add sale invoice and the billing/shipping window will appear after selecting the party.
Step 6: Specify shipping address, state, GSTIN and other details in Billing/shipping window.
Step 7: Select Transaction Type Bill To-Ship To in transport window then can generate e way bill with billing and shipping address.

To reflect the scenario where your supplier is sending goods to a third party on your behalf in the E-Way bill, you need to follow these steps:
 1. Fill in your details as the "Bill From" party in the E-Way bill.
 2. Enter the details of the third party as the "Bill To" party.
 3. Provide the details of the actual recipient of the goods as the "Ship To" party.
 4. Make sure to mention the transporter details as well.
 By including these details accurately, you can reflect the shipment of goods from your supplier to a third party on your behalf in the E-Way bill.

To generate E way Bill, you need to specify the below details in BUSY:
1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry.
2.HSN or SAC code and tax category must be configured in the Item master.
3.UQC or unit quantity code must be specified in the Unit master.
4.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry.
5.Ensure that the Party GSTIN is active.
To generate Part A of the E-way Bill, you need to specify the transporter name and their GSTIN. Part B will be generated by the transporter themselves.

To troubleshoot the HSN codes error you have to follow the steps 
 Step1 Go to transaction menu click on Sales and click modify 
 Step2 search the invoice in which showing HSN error 
 Step3 open the voucher and select the particular item in which HSN code showing error 
 Step4 press alter M to modify item master then make HSN code 6 digit and click on validate 
 Step5 make sure that it should be showing validate in Ewaybill Einvoice and GST options then save 
 Step6 Remove the item from voucher list by pressing F9 on it and reenter the item details and save voucher

To troubleshoot the issue with auto e way bill generation, you can try the following steps:
1. Check your internet connection to ensure it is stable and working properly.
2. Verify that you have entered the correct GSP credentials of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited by clicking on the Validate option.
3. Check input transport details and generate e way bills after saving features enabled from the voucher configuration menu.
4. Verify that the necessary details required for e way bill generation, such as GSTIN number and transport details, are correctly entered in the software.
5. If the issue persists, contact BUSY customer support for further assistance.

To avoid the invalid HSN code error during E-way bill generation in BUSY, you can check the Following aspects:
1.You need to validate the HSN codes in BUSY after specify in the item master by follow these steps:
Step 1: Go to administration section then click on Master menu
Step 2: Now, Select the Item option and click on Modify tab
Step 3: Select the required Item master then click on validate option for HSN.
Step 4: After clicking on Validate tab, Correct the HSN if found Invalid and save the master.
2.Make sure the HSN digits entered in the Item master are in accordance with the turnover criteria specified by GST regulations.

Please find below the required field for setting up the E way Bill in BUSY:
1. E way Bill configuration must with done in BUSY with relevant GSP credentials of webtel electrosoft private limited and pinnacle finserv advisors private limited.
2.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry.
3.HSN or SAC code and tax category must be configured in the Item master.
4.UQC or unit quantity code must be specified in the Unit master.
5.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry.
6.Ensure that the Party GSTIN is active.

If the report is showing limited details of Eway bill then you can refer below two ways to check the report with complete details :
Fisrt Way:
1. Open that report 
2. Click on Custom Column and create a format
3. Create a column with required detail feild and save the format
4. Open the report with new format
Second Way:
1. Go to Transaction menu 
2. Click on GST Miscl. Utilities 
3. Eway Bill management 
4. Click on Generate and print Eway bill tab 
5. Select the option Automatic or Josn 
6. Select voucher type date range and load the list 
7. Here you can check the complete details of Eway bill

Here's a simplified step-by-step guide for the next steps after utilizing the Generate e-invoice or Quit feature in BUSY when checking for potential errors: 
 Step 1:After reaching the window with the options Generate e-invoice or Quit, click on the Generate e-invoice option. 
 Step 2:Ensure that all the data is correct. 
 Step 3:If all the data is okay, the e-invoice will be generated automatically. 
 Step 4:After the e-invoice is generated, you can print the E-invoice government copy and Tax invoice directly from BUSY. 
 By following these steps, you can successfully generate and print the e-invoice in BUSY after checking for potential errors.

If you are unable to generate e-way bill from BUSY then you can select the other method to generate e-way bill and here are the steps:
Step 1: Go to Transaction menu
Step 2: Click on voucher 
Step 3: Then click on list option and open voucher in modify mode 
Step 4: Then while saving voucher you will get four method to generate e-way bill
Step 5: select JSON method and check possible error if any 
Step 6: Then proceed to generate JSON 
Step 7: Then login invoice portal on your chrome browser 
Step 8: Go to bulk upload option and attach JSOn file 
Step 9: Then generate E-way bill