Frequently Asked
Questions

Q: Why is BUSY not allowing me to add card details for E-way bills?

There are no any as such provision to add card details for E-way bill niether in BUSY nor on E-way bill portal If you want to add card detail you can create a master for that and can show the detail in Settlement deails Too enable the settlement detail you need to follow the below mentioned steps: Step 1: Go to Administration and then Configuration Step 2: Click on Voucher series configuration Step 3: Selec the voucher type and click on Voucher configuration Step 4: Look for the option Enable settlement detail and enable that option Step 5: Configure the with the master created for card Step 6: Save the changes.

Q: Encoding E-Invoice in BUSY after filling details. Process for generating E-Invoice after encoding.

To encoding E invoice in BUSY after Filling details you need to follow the steps Step1 Save the voucher and click yes on generate Einvoice option Step2 Click on automatically and Rectify the errors if any by click on check possible errors Step3 Click on View and generate option and check all details are mentioned Correctly then generate Einvoice Need to ensure that you have enable Einvoice required option In GST VAT option and also enable the Input transport details and Generate Einvoice after saving option in Voucher series configuration option and also the GSP credential should be correct

Q: How do I add the transport details in BUSY for E-Invoicing compliance?

There is no need to specify transport details for E-invoice as it is mainly used in case of E-waybill but if you want you can do To add the transport details for E-invoicing in BUSY follow these steps: Step 1: Make sure you have enabled the E-invoice feature and transport details in local sale purchase option from GST/VAT configuration Step 2: Make sure you have enabled input transport details and generate E-invoice after saving option from voucher series configuration Step 3: Then go to transactions menu open the invoice Step 4: Afterwards When you proceed to save the invoice a window will appear for transport details

Q: Regenerate invoice with existing IRN in BUSY, how to?

To generate E invoice with existing IRN in BUSY you need to follow the steps Step1 Go to the transaction menu and select sale and go to list Step2 select the voucher from the sale list and open Step3 save the voucher again Step4 at the time of saving while the transport detail box will open copy IRN and Ack No details and paste it to notepad and remove it from BUSY and ok Step5 after removing IRN details system will ask for generation of E invoice make it yes and regenerate E invoice it will generate with same IRN details

Q: How do I configure the E Way Bill GSP Id in BUSY?

To configure GSP Id in BUSY for eway bill generation, you need to follow these steps: Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type. Step 2: Open your company in BUSY, then go to Administration and click on Configuration. Step 3: Select Feature / Options and then GST / VAT. Here you will find the option of GSP Configuration along with Eway bill option Step 4: You can enter the GSP user id and password of Webtel and Pinnacle and save.

Q: Access missing options in e-invoicing configuration in BUSY.

To give access to generate Einvoice in BUSY you need to follow the steps Step1 open company with admin User Step2 go to administration menu and click to configuration then click on Feature options then click to GST VAT Step3 Click to Einvoice required configuration option Step4 disable restrict sub users to change Einvoice applicability in voucher and disable restrict sub user to modify or delete vouchers whose einvoice has been generate Step5 Go to administration option and click on user then select the user and click on modify then enable allow e invoice generation and printing option and save

Q: How do I correct errors related to SAC code validation that is showing when I try to generate invoice?

To correct errors related to SAC code then follow the given steps: Step 1: Go to Administration menu Step 2: click on masters option Step 3: Then click on Item option Step 4: Then click on modify button and open item master in modify mode Step 5: Then go to HSN/SAC code section Step 6: Click on Validate button Step 7: Then check SAc code are valid or invalid Step 8: If invalid SAC code then specify the correct one and again validate Step 9:Then click on ok button and save the master by click on save button

Q: I am unable to generate the e-way bill number for my invoices. What should I do to resolve this?

To resolve the issue of being unable to generate the e-way bill number for your invoices in BUSY, you can try the following steps: 1. Ensure that you have entered all the required details accurately, such as the transporter details, vehicle number, and goods details. 2. Check if you have a valid GSTIN and it is correctly entered in the system. 3. Verify if you have a stable internet connection to generate the e-way bill. 4. Make sure that you have the necessary permissions and access rights to generate e-way bills in BUSY. If the issue persists, it is recommended to contact the customer support team of BUSY for further assistance.

Q: What should I do to resolve the error related to the "Tran-sin" field length requirement in the E-Way bill?

To generate the e-way bill, it is necessary to have the name of the transporter and its 15 digit GSTIN number, otherwise the vehicle number has to be mentioned in the transporter window.. To resolve the error related to the "Tran-sin" field length requirement in the E-Way bill follow the below steps: Solution :1 Check the entered value: The value you have entered in the "TransporterID" field. Ensure that it is a string (text) and that it contains exactly 15 characters. Verify that there are no additional spaces, special characters, or any other invalid data.Check Transporter ID - from -Input/Update Transporter Details . Check special characters, remove Space.

Q: How to check if there are any issues with EVA bill generation settings in my BUSY account?

If you are unable to genearte E-way bill then check the below steps : Step 1: Go to Administration Menu Step 2: Click on configuration Step 3: Then click on Feature and option Step 4: Then click on GST/VAT feature Step 5: Make sure E-way bill required option is enables as Y and clcik on gsp configuration box Step 6: Ensure that Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited GSP ID is mentioned tehn save the details by click on save button Step 7: Afterward, while generating e-way bill make sure to remove all the errors showing in check error window then proceed to generate e-way bill

Find Solutions to Common Issues Related to taxation - e way bill generation

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Dealer Complaint/Issues

Why is BUSY not allowing me to add card details for E-way bills?

There are no any as such provision to add card details for E-way bill niether in BUSY nor on E-way bill portal
If you want to add card detail you can create a master for that and can show the detail in Settlement deails 
Too enable the settlement detail you need to follow the below mentioned steps: 
Step 1: Go to Administration and then Configuration
Step 2: Click on Voucher series configuration
Step 3: Selec the voucher type and click on Voucher configuration 
Step 4: Look for the option Enable settlement detail and enable that option 
Step 5: Configure the with the master created for card
Step 6: Save the changes.

Encoding E-Invoice in BUSY after filling details. Process for generating E-Invoice after encoding.

To encoding E invoice in BUSY after Filling details you need to follow the steps 
 Step1 Save the voucher and click yes on generate Einvoice option 
 Step2 Click on automatically and Rectify the errors if any by click on check possible 
 errors 
 Step3 Click on View and generate option and check all details are mentioned Correctly 
 then generate Einvoice 
 Need to ensure that you have enable Einvoice required option In GST VAT option 
 and also enable the Input transport details and Generate Einvoice after saving option in 
 Voucher series configuration option and also the GSP credential should be correct

How do I add the transport details in BUSY for E-Invoicing compliance?

There is no need to specify transport details for E-invoice as it is mainly used in case of E-waybill but if you want you can do
 To add the transport details for E-invoicing in BUSY follow these steps:
 Step 1: Make sure you have enabled the E-invoice feature and transport details in local sale purchase option from GST/VAT configuration
 Step 2: Make sure you have enabled input transport details and generate E-invoice after saving option from voucher series configuration 
 Step 3: Then go to transactions menu open the invoice
 Step 4: Afterwards When you proceed to save the invoice a window will appear for transport details

Regenerate invoice with existing IRN in BUSY, how to?

To generate E invoice with existing IRN in BUSY you need to follow the steps 
 Step1 Go to the transaction menu and select sale and go to list 
 Step2 select the voucher from the sale list and open 
 Step3 save the voucher again 
 Step4 at the time of saving while the transport detail box will open 
 copy IRN and Ack No details and paste it to notepad and remove it from BUSY and ok 
 Step5 after removing IRN details system will ask for generation of E invoice make it yes and regenerate E invoice it will generate with same IRN details

How do I configure the E Way Bill GSP Id in BUSY?

To configure GSP Id in BUSY for eway bill generation, you need to follow these steps:
Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 2: Open your company in BUSY, then go to Administration and click on Configuration.
Step 3: Select Feature / Options and then GST / VAT. Here you will find the option of GSP Configuration along with Eway bill option
Step 4: You can enter the GSP user id and password of Webtel and Pinnacle and save.

Access missing options in e-invoicing configuration in BUSY.

To give access to generate Einvoice in BUSY you need to follow the steps 
 Step1 open company with admin User 
 Step2 go to administration menu and click to configuration then click on 
 Feature options then click to GST VAT 
 Step3 Click to Einvoice required configuration option 
 Step4 disable restrict sub users to change Einvoice applicability in voucher and disable restrict sub user to modify or delete vouchers whose einvoice has been generate 
 Step5 Go to administration option and click on user then select the user and click on modify then enable allow e invoice generation and printing option and save

How do I correct errors related to SAC code validation that is showing when I try to generate invoice?

To correct errors related to SAC code then follow the given steps:
 Step 1: Go to Administration menu 
 Step 2: click on masters option
 Step 3: Then click on Item option 
 Step 4: Then click on modify button and open item master in modify mode 
 Step 5: Then go to HSN/SAC code section 
 Step 6: Click on Validate button 
 Step 7: Then check SAc code are valid or invalid 
 Step 8: If invalid SAC code then specify the correct one and again validate 
 Step 9:Then click on ok button and save the master by click on save button

I am unable to generate the e-way bill number for my invoices. What should I do to resolve this?

To resolve the issue of being unable to generate the e-way bill number for your invoices in BUSY, you can try the following steps:
1. Ensure that you have entered all the required details accurately, such as the transporter details, vehicle number, and goods details.
2. Check if you have a valid GSTIN and it is correctly entered in the system.
3. Verify if you have a stable internet connection to generate the e-way bill.
4. Make sure that you have the necessary permissions and access rights to generate e-way bills in BUSY.
If the issue persists, it is recommended to contact the customer support team of BUSY for further assistance.

What should I do to resolve the error related to the "Tran-sin" field length requirement in the E-Way bill?

To generate the e-way bill, it is necessary to have the name of the transporter and its 15 digit GSTIN number, otherwise the vehicle number has to be mentioned in the transporter window..
To resolve the error related to the "Tran-sin" field length requirement in the E-Way bill follow the below steps:
Solution :1 Check the entered value: The value you have entered in the "TransporterID" field. Ensure that it is a string (text) and that it contains exactly 15 characters. Verify that there are no additional spaces, special characters, or any other invalid data.Check Transporter ID - from -Input/Update Transporter Details . Check special characters, remove Space.

How to check if there are any issues with EVA bill generation settings in my BUSY account?

If you are unable to genearte E-way bill then check the below steps :
Step 1: Go to Administration Menu
Step 2: Click on configuration 
Step 3: Then click on Feature and option 
Step 4: Then click on GST/VAT feature 
Step 5: Make sure E-way bill required option is enables as Y and clcik on gsp configuration box
Step 6: Ensure that Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited GSP ID is mentioned tehn save the details by click on save button
Step 7: Afterward, while generating e-way bill make sure to remove all the errors showing in check error window then proceed to generate e-way bill

Frequently AskedQuestions