Frequently Asked Questions

If you are unable to find the Generate e Invoice option under GST Miscellaneous utilities,So you can check these things:
 Step 1:First,You can check e invoice option is enable or not in GST/VAT.
 Step 2:Go to Administration menu,click configuration,then click features and option,click GST/VAT,here you can enable and configure e invoice.
 Step 3:Then you can Go Transaction menu,there is last option is GST Miscellaneous utilities, now you can see here is the option of e invoice management option,click on it,here is option to generate and print e invoice in bulk and E invoice Audit Report to check is there any invoice to generate or not.

Yes, there are several tutorials available for e-way bill generation from BUSY:
1. You can visit our YouTube channel BUSY
2. You can check the user's of BUSY manual by following:
 Go to the Help menu in BUSY or press F1 on the BUSY screen
3. By click on question mark or video play button which is available with E-way bill required option in GST/VAT.
4. You can also watch the webinar link on our website (busy.in).
Or 
If you want to generate interstate e-way bill then you have to specify voucher type IGST-tax/Central according to your tax % only and then generate e-way bill with same process like interastate.

If Service under maintenance error Occur then follow the steps. 
 Step 1. Go to Administration menu then click on Configuration and then click on Features & Options. 
 Step 2. Now Click on GST/VAT button, then click on GSP configuratoin button. 
 Step 3. And then validate by clicking on Validate button of both Webtel and Pinnacle GSP. 
 Step 4. Now press ok button to save the changes. 
 If you continue to encounter validation issues, you can resolve them by changing the GSP's registration password from the Eway bill portal at https://ewaybillgst.gov.in/ under GSP registration. Or Can Wait for sometime then Generate

Please follow below mention steps for and Eway bill in BUSY:-
 Step 1:- Login Eway bill portal
 Step 2:- Registration 
 Step 3:- For GSP 
 Step 4:- Verify OTP 
 Step 5:- Add GSP ID password with GSP name Webtel Electrosoft Pvt Ltd or Pinnacle Finsver Advisor Pvt Ltd
 After creation GSP ID Password enter in BUSY please follow below mention steps for GSP configration in GSP :-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Feature /option
 Step 4:- GST/VAT
 Step 5:- Required Eway bill 
 Step 6:- Enter GSP Configration GSP ID password which is generated from Eway bill Portal

There maybe some reasons of delayed invoice generation despite 
 entering all details in BUSY those are 
 1 You might be not have proper internet connection in your system so Check 
 your internet connection and regenerate again
 2 You might be given wrong gsp details in gsp configuration so
 go to the gsp configuration option under GST VAT option and validate 
 GSP then retry
 3 There might be issue in GSP portal so change your default gsp for E invoice generation and retry 
 4 there might be issue from Einvoice portal itself in that case wait for few mintues and try

To meet E way bill and E invoice requirements, make sure the item master contains a valid HSN code, the unit is specified with UQC code, and the appropriate tax category is assigned.
 Further ,To modify the Item master, follow these steps:
 Step 1: Go to Administration then click on Master tab
 Step 2: Then click on Item master tab and select the modify option
 Step 3: Now, select the relevant item master and update the mandatory fields such as HSN code, unit, and tax category.
 Step 4: After save the master , your item is ready for E way and e invoice generation.

In case of e-waybill generation in BUSY,if it shows pin code or distance error,follow these steps
Step 1 Check pin code you are entering is correctly entred in party master and in tranport details in voucher
Step 2 Check tax applied in voucher accordingly as interstate or intrastate tax is applied by considering pincode 
Step 3 Also pincode field should be not be blank in party master and in transport details in voucher
Step 4 In case of any disprecny in pin to pin distance,set it as zero as while generate e-waybill it pick distance automatically as per e-waybill portal
Step 5 Check possible error before generating e-waybill

If a field transit error occurs, it is related to the Transporter ID. Once you select the transporter name in the sales invoice, it cannot be modified from the list of transporters. However, you can follow these steps to modify transporter names that have not been used even once: 
 Step 1: Go to the Transactions menu then click on GST Misc. Utilities, and select Input Transporters GSTIN/ID. 
 Step 2: Click on the Load Transporters button to load all the transporter names. 
 Step 3: Enter the transporter ID in the GSTIN/ID field and click on the Save button to save the changes.

If you are unable to generate an E-Way Bill, follow the steps below:
Step 1: Ensure that GSP Configurations are properly set in the GST/VAT feature.
Step 2: Ensure you are using the updated version of BUSY.
Step 3: Ensure that no antivirus or firewall is blocking BUSY from uploading data.
Step 4: Ensure that a proper internet connection is established.
Step 5: Ensure that all correct details are entered while generating an E-Way Bill.
Step 6: Do not forget to mention mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code.
Step 7: If the issue still persists, you can contact customer support.

To link WhatsApp number of party for sharing the E-Way Bill/Invoice on WhatsApp, you need to ensure some points: 
 1. Install the desktop version of WhatsApp on your system. 
 2. Once installed, you can configure Whatsapp from our end as we will provide the Whatsapp API. 
 3. You can enter WhatsApp number of party in their master of account in the field of Whatsapp No. 
 Note: You can share only invoice from BUSY to whatsapp and report but can not share e way bill print.you have to share print of E-way bill generated from BUSY from your system to whatsapp.