Frequently Asked Questions

There could be several reasons why your e-way bill is not getting accepted by the customer or transporter. Some possible reasons could be incorrect or mismatched details in the e-way bill, such as incorrect GST number, vehicle number, or transporter ID. It is important to double-check all the information entered in the e-way bill and ensure its accuracy. Additionally, make sure that the e-way bill is being generated according to the rules and regulations set by the government. If the issue persists, it is recommended to contact the customer support of the BUSY for further assistance.

If you want to create an E-Way bill for Sales Return, follow these steps: 
 Step 1: After E-Way bill configuration, enable E-Way bill for Sales Return.To do this 
 Step 2: Go to Administration, select Configuration, and click on Voucher Series Configuration. 
 Step 3: Select the Voucher Type as Sales Return, then choose the series and enable E-Way bill. Press 'Y' for Input Transaction Details and generate the E-Way bill after saving. 
 Step 4: Then enter the Sales Return voucher in the series You Enabled E-Invoice and Generate E-Way bill For Sales Return.

The Different reports Available for E way Bills in BUSY are:
1.E Way Bill audit report: E way Bill Audit report will show all those voucher whose E way Bill is not generated.
2.E Way Bill Detaits (Generated by self): This report will show E way bills generated by You and you cannot download the data prior to 180 days from Current date.
3.E Way Bill details (Generated by other): This report will show the E way bill details generated by other parties on your GSTIN and you cannot download the data prior to 180 days from Current date.

To set and validate the e-way bill password in BUSY, follow these steps:
Step 1 : Open the e-way bill portal and create a new GSP ID and password.
Step 2 : In BUSY, Click on administration
Step 3 : Configuration
Step 4 : Features and options
Step 5 : GST
Step 6 : Enable E-way bill and click on GSP configuration
Step 7 : Paste the GSP ID in the designated field.
Step 8 : Enter the password in the password field.
Step 9 : Click on the "Validate" button to validate the credentials.
Step 10 : If the validation is successful, save the configuration.

The Different reports Available for E way Bills in BUSY are:
1.E Way Bill audit report: E way Bill Audit report will show all those voucher whose E way Bill is not generated.
2.E Way Bill Detaits (Generated by self): This report will show E way bills generated by You and you cannot download the data prior to 180 days from Current date.
3.E Way Bill details (Generated by other): This report will show the E way bill details generated by other parties on your GSTIN and you cannot download the data prior to 180 days from Current date.

To setup e-way bill in BUSY, please follow these steps:
"The voucher configuration asking for e-invoice details even though the feature is disabled, the solution is as under : 
Step 1: Go to Administration and then click on Configurations.
Step 2: Select Feature and Options and choose GST and VAT.
Step 3: Enable E-way bill required option and then click on configure and specify the from Place and Pincode.
Step 4: Enable E-way bill in the Voucher Series Configurations.
If you have disabled E-way bill capability in the GST and VAT Configurations, the e-way bill generation option will not be displayed.

The following suggestions need to be considered while generating an E-Way Bill: 
1. Ensure that all correct details are entered while generating an E-Way Bill. 
2. Ensure a proper internet connection is established. 
3. Do not forget to mention mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code. 
4. Ensure that GSP Configurations are properly set. 
5. In case of having the same PIN code for the From and To stations, do mention the distance. 
6. Ensure having a valid GSTIN and have filed previous GST returns.

If there is a location name mismatch between the party master and E-Invoice, resulting in errors, follow these steps: 
 1.Check that your station and pincode in the Account Master/Transport Window match. Ensure they are consistent and save the changes. 
 2.If you have a different shipping address, then verify that it has the correct state pincode, etc. 
 3.Also, review your place and pincode in GST/VAT. 
 4.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

If you're getting a message saying that one GSP is already active and you want to add a new one, try this:
 1:Check Active GSP:
 Identify which GSP (Webtel or Pinnacle) is currently active in BUSY.
 2:Create a New GSP:
 If Webtel is active, create a new GSP for Pinnacle. If Pinnacle is active, create a new GSP for Webtel.
 Configure the new GSP by providing the necessary details such as user ID and password.
 This way, you can add a new GSP by choosing the one that is not currently active in BUSY.

To generate e-way bills in BUSY, the following details need to be updated:
Step 1. GST Number: Enter the correct GST number of the party involved in the transaction.
Step 2. Address: Ensure that the billing address and shipping address are accurate and match the respective party's details.
Step 3. Vehicle Number: Provide the vehicle number that will be used for transportation.
Step 4. Pin Code: Enter the pin code of the destination where the goods will be delivered.
Step 5. Quantity: Specify the quantity of goods being transported.
Step 6. UQC: Select the appropriate unit of measurement for the goods.