Frequently Asked
Questions

Q: Why is my business E-invoice not going through? How can I fix this?

If you are unable to generate an E-Invoice through BUSY and want to fix it, follow these steps:: 1.Go to the Administration Select Configuration Then click on Features & options. 2.Then Click on GST/VAT. 3.Then Enter on GSP Configuration & Click on Validate. 4.If it not validate Generate GSP ids Again Then Check. 5.Also Check Your HSN code, party GSTIN, UQC etc. 6.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Q: How do I link my existing E-Way bill ID with Bizia?

To link existing E-way bill GSP IDs with BUSY then follow the given steps: Step 1: Go to Administration Menu Step 2: Click on configuration Step 3: Then click on Feature and option Step 4: Then click on GST/VAT feature Step 5: Then make sure to enable e-way bill option as Y and click on GSP configuration box Step 6: Then mentioned GSP ID on the respective field then click on validate button, after successful validtaion click on OK button Step 7: Then save the configuration by click on save button

Q: How to generate e-way bill along with e-invoice in BUSY?

To generate E-way bill along with e-invoice in BUSY,you can follow these steps: Step 1:Make sure you e way Bill and E invoice Should be configured in GST/VAT and should be enabled in voucher configuration also in BUSY. Step 2:Go to the transactions, and enter a sale voucher, Step 3:While saving transport Details window will appear,Here you need to enable E Way Bill required and E Invoice Required,then the option will highlighted as Generate E way Bill within E invoice,Specify Y,then you able to generate E way Bill and E invoice together.

Q: How can i check cancelled gst in BUSY as it shows error while generating e-way bill?

If you are facing a problem of cancelled Gst no. then follow the given steps: Step 1: Go to Administration menu Step 2: Click on masters option Step 3: Then click on Account option Step 4: Then click on Modify and open account master in modify mode Step 5: Then Go to GSTIN field and click on Validate button Step 6: Here you are check the status of Gst no. is active or cancelled Step 7: If Gst no. is showing cancelled then contact with your party for the same

Q: Creating a sales return along with the E-Way bill in BUSY. Correct process to follow.

To create a Ewaybill along with sales return you need to follow the steps Step1 Go to administration menu and click on configuration then click on voucher configuration and click feature options and select GST VAT option Step2 Ensure that you have enabled Required Ewaybill option and configured and GSP configuration mentioned and validating Step3 go to configuration then click voucher configuration then select sale return and its series then click on voucher configuration and enable generate Ewaybill after saving option and enable Input transport details option

Q: The e-Way bill is generating but not showing the vehicle number. What do I need to do to ensure vehicle number prints on the e-Way bill?

If the e-Way bill is being generated but is not displaying the vehicle number, there might be several reasons for this issue. Here are some steps to ensure the vehicle number is properly reflected on the e-Way bill: Step 1: Ensure that the vehicle number is entered correctly while generating the e-Way bill in the transporter window. Step 2: If vehicle no is not showing in printing because transporter ID and transporter GST should be mentioned in the transporter window instead of the vehicle no that is why vehicle no not printing on E-waybill.

Q: I need to edit my party/supplier details in the software. What is the process?How to update the transporter details in an already generated e-way bill?

To modify the details of your supplier and party follow these steps: Step 1: Go to administration tab Step 2: Then click on masters option Step 3: Then click on account option then open it from modify or list option Step 4: Then you will be able to modify details of party/supplier and save it If you want to change transport details after generating E-waybill you can check on E-waybill portal if there is any provison on portal to change it you can check otherwise you need to cancel the E-waybill and generate it again with correct details

Q: I received an error that says "E-Way could not be generated due to invalid login credentials." What should I do to resolve this?

If you have received an error that says E-waybill could not be generated due to invalid login credentials you need to follow given below steps to get this solved: Step 1: Go to administration menu Step 2: Then click on configuration button Step 3: Then click on features and option Step 4: Then click on GST/VAT Step 5: Then click on GSP configuration Step 6: Then try to validate your GSP id such as webtel and pinnacle Step 7: IF it is not validating you need to change its passowrd from portal or you can also generate new gsp id

Q: How can I configure BUSY to prompt for generating e-way bill when I create a voucher for stock transfer?

In order to get the prompt for generating Eway bill for stock transfer you required to follow the steps : 1. Go to Administration 2. Click on Configuration 3. Click on Voucher series configuration 4. Select the Stock Transfer and its series 5. Click on voucher configuration 6. From here you can specify Y for Generate Eway bill after saving 7. Enable Input transport details as well from here 8. Now create the voucher in the same series so that transportation details will appear here and after saving the bill you can get the pop of Genetate Eway bil.

Q: How are e-invoice and invoice cancellation in BUSY linked to the e-invoicing portal?

If you want to cancel an invoice and e invoice bill then please follow the given steps Step 1: Go to transaction menu then sale option then list and select invoice. Step 2: Then invoice open in the modified mode then check cancel option in the Top right of invoice. Step 3: Then click on cancel option then yes then enter cancellation narration.. Step 4: Then for e invoices bill cancellation turn it to y then tell reason and then save so that e invoice will get cancel from portal also.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why is my business E-invoice not going through? How can I fix this?

If you are unable to generate an E-Invoice through BUSY and want to fix it, follow these steps:: 
 1.Go to the Administration Select Configuration Then click on Features & options. 
 2.Then Click on GST/VAT. 
 3.Then Enter on GSP Configuration & Click on Validate. 
 4.If it not validate Generate GSP ids Again Then Check. 
 5.Also Check Your HSN code, party GSTIN, UQC etc. 
 6.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

How do I link my existing E-Way bill ID with Bizia?

To link existing E-way bill GSP IDs with BUSY then follow the given steps:
 Step 1: Go to Administration Menu
 Step 2: Click on configuration 
 Step 3: Then click on Feature and option 
 Step 4: Then click on GST/VAT feature 
 Step 5: Then make sure to enable e-way bill option as Y and click on GSP configuration box
 Step 6: Then mentioned GSP ID on the respective field then click on validate button, after successful validtaion click on OK button
 Step 7: Then save the configuration by click on save button

How to generate e-way bill along with e-invoice in BUSY?

To generate E-way bill along with e-invoice in BUSY,you can follow these steps: 
 Step 1:Make sure you e way Bill and E invoice Should be configured in GST/VAT and should be enabled in voucher configuration also in BUSY. 
 Step 2:Go to the transactions, and enter a sale voucher, 
 Step 3:While saving transport Details window will appear,Here you need to enable E Way Bill required and E Invoice Required,then the option will highlighted as Generate E way Bill within E invoice,Specify Y,then you able to generate E way Bill and E invoice together.

How can i check cancelled gst in BUSY as it shows error while generating e-way bill?

If you are facing a problem of cancelled Gst no. then follow the given steps:
 Step 1: Go to Administration menu 
 Step 2: Click on masters option
 Step 3: Then click on Account option 
 Step 4: Then click on Modify and open account master in modify mode 
 Step 5: Then Go to GSTIN field and click on Validate button
 Step 6: Here you are check the status of Gst no. is active or cancelled 
 Step 7: If Gst no. is showing cancelled then contact with your party for the same

Creating a sales return along with the E-Way bill in BUSY. Correct process to follow.

To create a Ewaybill along with sales return you need to follow the steps 
 Step1 Go to administration menu and click on configuration then click on 
 voucher configuration and click feature options and select GST VAT option 
 Step2 Ensure that you have enabled Required Ewaybill option and configured and 
 GSP configuration mentioned and validating 
 Step3 go to configuration then click voucher configuration then select sale return and its 
 series then click on voucher configuration and enable generate Ewaybill after saving option and 
 enable Input transport details option

The e-Way bill is generating but not showing the vehicle number. What do I need to do to ensure vehicle number prints on the e-Way bill?

If the e-Way bill is being generated but is not displaying the vehicle number, there might be several reasons for this issue. Here are some steps to ensure the vehicle number is properly reflected on the e-Way bill: 
Step 1: Ensure that the vehicle number is entered correctly while generating the e-Way bill in the transporter window. 
Step 2: If vehicle no is not showing in printing because transporter ID and transporter GST should be mentioned in 
the transporter window instead of the vehicle no that is why vehicle no not printing on E-waybill.

I need to edit my party/supplier details in the software. What is the process?How to update the transporter details in an already generated e-way bill?

To modify the details of your supplier and party follow these steps:
Step 1: Go to administration tab
Step 2: Then click on masters option 
Step 3: Then click on account option then open it from modify or list option
Step 4: Then you will be able to modify details of party/supplier and save it
If you want to change transport details after generating E-waybill you can check on E-waybill portal if there is any provison on portal to change it you can check otherwise you need to cancel the E-waybill and generate it again with correct details

I received an error that says "E-Way could not be generated due to invalid login credentials." What should I do to resolve this?

If you have received an error that says E-waybill could not be generated due to invalid login credentials you need to follow given below steps to get this solved:
Step 1: Go to administration menu
Step 2: Then click on configuration button
Step 3: Then click on features and option
Step 4: Then click on GST/VAT
Step 5: Then click on GSP configuration
Step 6: Then try to validate your GSP id such as webtel and pinnacle 
Step 7: IF it is not validating you need to change its passowrd from portal or you can also generate new gsp id

How can I configure BUSY to prompt for generating e-way bill when I create a voucher for stock transfer?

In order to get the prompt for generating Eway bill for stock transfer you required to follow the steps :
1. Go to Administration 
2. Click on Configuration
3. Click on Voucher series configuration
4. Select the Stock Transfer and its series 
5. Click on voucher configuration
6. From here you can specify Y for Generate Eway bill after saving
7. Enable Input transport details as well from here
8. Now create the voucher in the same series so that transportation details will appear here and after saving the bill you can get the pop of Genetate Eway bil.

How are e-invoice and invoice cancellation in BUSY linked to the e-invoicing portal?

If you want to cancel an invoice and e invoice bill then please follow the given steps
 Step 1: Go to transaction menu then sale option then list and select invoice.
 Step 2: Then invoice open in the modified mode then check cancel option in the 
 Top right of invoice.
 Step 3: Then click on cancel option then yes then enter cancellation narration..
 Step 4: Then for e invoices bill cancellation turn it to y then tell reason and then 
 save so that e invoice will get cancel from portal also.

Frequently AskedQuestions