Frequently Asked Questions

If you are facing a problem of cancelled Gst no. then follow the given steps:
 Step 1: Go to Administration menu 
 Step 2: Click on masters option
 Step 3: Then click on Account option 
 Step 4: Then click on Modify and open account master in modify mode 
 Step 5: Then Go to GSTIN field and click on Validate button
 Step 6: Here you are check the status of Gst no. is active or cancelled 
 Step 7: If Gst no. is showing cancelled then contact with your party for the same

If you are unable to generate an E-Invoice through BUSY and want to fix it, follow these steps:: 
 1.Go to the Administration Select Configuration Then click on Features & options. 
 2.Then Click on GST/VAT. 
 3.Then Enter on GSP Configuration & Click on Validate. 
 4.If it not validate Generate GSP ids Again Then Check. 
 5.Also Check Your HSN code, party GSTIN, UQC etc. 
 6.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

To link existing E-way bill GSP IDs with BUSY then follow the given steps:
 Step 1: Go to Administration Menu
 Step 2: Click on configuration 
 Step 3: Then click on Feature and option 
 Step 4: Then click on GST/VAT feature 
 Step 5: Then make sure to enable e-way bill option as Y and click on GSP configuration box
 Step 6: Then mentioned GSP ID on the respective field then click on validate button, after successful validtaion click on OK button
 Step 7: Then save the configuration by click on save button

To generate E-way bill along with e-invoice in BUSY,you can follow these steps: 
 Step 1:Make sure you e way Bill and E invoice Should be configured in GST/VAT and should be enabled in voucher configuration also in BUSY. 
 Step 2:Go to the transactions, and enter a sale voucher, 
 Step 3:While saving transport Details window will appear,Here you need to enable E Way Bill required and E Invoice Required,then the option will highlighted as Generate E way Bill within E invoice,Specify Y,then you able to generate E way Bill and E invoice together.

If the e-Way bill is being generated but is not displaying the vehicle number, there might be several reasons for this issue. Here are some steps to ensure the vehicle number is properly reflected on the e-Way bill: 
Step 1: Ensure that the vehicle number is entered correctly while generating the e-Way bill in the transporter window. 
Step 2: If vehicle no is not showing in printing because transporter ID and transporter GST should be mentioned in 
the transporter window instead of the vehicle no that is why vehicle no not printing on E-waybill.

To modify the details of your supplier and party follow these steps:
Step 1: Go to administration tab
Step 2: Then click on masters option 
Step 3: Then click on account option then open it from modify or list option
Step 4: Then you will be able to modify details of party/supplier and save it
If you want to change transport details after generating E-waybill you can check on E-waybill portal if there is any provison on portal to change it you can check otherwise you need to cancel the E-waybill and generate it again with correct details

If you have received an error that says E-waybill could not be generated due to invalid login credentials you need to follow given below steps to get this solved:
Step 1: Go to administration menu
Step 2: Then click on configuration button
Step 3: Then click on features and option
Step 4: Then click on GST/VAT
Step 5: Then click on GSP configuration
Step 6: Then try to validate your GSP id such as webtel and pinnacle 
Step 7: IF it is not validating you need to change its passowrd from portal or you can also generate new gsp id

In order to get the prompt for generating Eway bill for stock transfer you required to follow the steps :
1. Go to Administration 
2. Click on Configuration
3. Click on Voucher series configuration
4. Select the Stock Transfer and its series 
5. Click on voucher configuration
6. From here you can specify Y for Generate Eway bill after saving
7. Enable Input transport details as well from here
8. Now create the voucher in the same series so that transportation details will appear here and after saving the bill you can get the pop of Genetate Eway bil. 

To create a Ewaybill along with sales return you need to follow the steps 
 Step1 Go to administration menu and click on configuration then click on 
 voucher configuration and click feature options and select GST VAT option 
 Step2 Ensure that you have enabled Required Ewaybill option and configured and 
 GSP configuration mentioned and validating 
 Step3 go to configuration then click voucher configuration then select sale return and its 
 series then click on voucher configuration and enable generate Ewaybill after saving option and 
 enable Input transport details option

If you want to cancel an invoice and e invoice bill then please follow the given steps
 Step 1: Go to transaction menu then sale option then list and select invoice.
 Step 2: Then invoice open in the modified mode then check cancel option in the 
 Top right of invoice.
 Step 3: Then click on cancel option then yes then enter cancellation narration..
 Step 4: Then for e invoices bill cancellation turn it to y then tell reason and then 
 save so that e invoice will get cancel from portal also.