Frequently Asked Questions

If you want to generate e invoice with different billing and dispatch addresses 
then pleaser follow the given steps
Step 1: While saving bill you see a window of transport details where in
 you need to make some change.
Step 2: See the option of transaction type and set it to combination of 2 and 3
Step 3: Then resultant dispatch details will get active enter your dispatch 
 details here. then save.
Step 3: Now billing details will be consider from the bill to ship to window and 
 dispatch from transport window. 
Step 4: Now generate.

BUSY allows you to generate E way bills for any invoice value. However, if you want to generate E way bills only for invoices above INR 50,000, you can follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Features / Options and click on GST / VAT, here you will see a option called E Invoice Required 
Step 3: Set Y to turn it on and click on Config.
Step 4: Here you can enter the amount as 50,000 in Amount after which E way Bill is Applicable field and save.

As per Government norms, once an E-way bill is generated, it cannot be edited or modified. However, if the E-way bill is generated with incorrect information, it can be cancelled and then generated afresh.
In BUSY, we can cancel the E way bill with the invoice.
Please follow the below step to cancel E way bill from BUSY :-
Step 1: Go to transaction 
Step 2: Click on required voucher type .
Step 3: Click on modify and open the invoice 
Step 4: Press Ctrl+X shortcut to cancel invoice with e way and mention the remark for same.

It depends on the specific error as if you are facing an error like Request timed out then follow the steps :
Step 1: Go to Administration menu
Step 2: Click on configuration 
Step 3: Then click on Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Then go to GSP configuratin button and change GSP from Select GSP for e-way bill option 
Step 6: Then save the configuration and generate e-way bill 
Note : If still you are facing problem in genertaion of e-way bill then create new GSP id from e-way bill portal

Yes there are some troubleshooting tips for common e-invoicing errors that are mentioned below: 
1. Enter valid GST number in party master and validate that 
2. Enter valid HSN and validate that 
3. Enter GSP Id and password of both Webtel and Pinnacle created from E-way bill/ E-invoice portal.
4. Enter Station and Pin code in E-invoice configuration window in GST/VAT
5. No any special characters should be mention in Voucher number other than(- and / ) 
6. Voucher number should not be start with 0
7. Unit code (UQC) should be define for E-invoice 

BUSY has a report which shows the details of E way bills you have generated. To view this report, you need to follow these steps:
Step 1: Go to Transaction menu and click on GST Misc Utilties.
Step 2: Select E way Bill Management and click on E way Bill Details( Generated by Self).
Step 3: Enter the date range and download the report then can view report.
Note: Details can not be downloaded prior to 180 days from the current date.
Step 4: Further you can open that voucher and check the E way bill details in that.

If you are unable to generate Eway bill for Delivery challans then you required to follow the steps :
1. Go to Administration 
2. Click on Configuration
3. Click on Voucher series configuration
4. Select the Material Issued to Voucher and its series 
5. Click on voucher configuration
6. From here you can specify Y for Generate Eway bill after saving
7. Enable Input transport details as well from here
8. Now create the voucher in the same series so that transportation details will appear here.
Please note that Automatic e way bill generation is the part of active BLS

If the invoice details are not populating correctly while generating and E-Way Bill, try the following steps to resolve it:
Step 1: Do not forget to fill in mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code.
Step 2: Ensure that GSP Configurations are properly set in the GST/VAT feature.
Step 3: Verify that all correct details are entered while generating an E-Way Bill.
Step 4: Confirm you are using the updated version of BUSY.
Step 5: If the issue still persists, you can contact customer support for further assistance.

If your BUSY Not allowing to enter an out of state GSTIN for genrating a GST invoice in BUSY,It is possible that your party is from another state, and its GSTIN will be mentioned in that state,so you need to follow given steps: 
 Step 1:while entering a voucher you can check,which sale type you have mentioned in there, 
 Step 2:If party is from another state and you mentioned sale type as local,so your BUSY will show a prompt,so you need need to mention sale type as Central GST instead of Local.

To ensure station and pincode are accurately mentioned in BUSY then follow the given steps:
 Note : Make sure to mention station and pincode in Party master 
 Step 1: Go to Transaction menu 
 Step 2: Click on voucher 
 Step 3: Then open voucher in modify mode 
 Step 4: While saving voucher in Transport detail window, make sure to mention To place and pincode should be mentioned in it 
 Step 5: Then click on OK button
 Step 6: Then save the voucher and proceed to generate e-invoice