Frequently Asked Questions

To enter the vehicle and transporter details correctly in the E-Way bill form and avoid errors, follow these steps:
1. In the E-Way bill form, enter your own vehicle number if you are transporting the goods yourself. If you are using a third-party transporter, enter their vehicle number.
2. If there is no transporter involved, you can enter "self" in the transporter details section.
3. Make sure to enter the correct transporter name, GST number, and other required details accurately.
By entering the vehicle and transporter details correctly, you can generate the E-Way bill without any errors.

To change or modify pincode in BUSY for generation of e-way bill if company belongs to delhi then follow below steps:
 Step 1: Go to Administration menu
 Step 2: Click on Configuration
 Step 3: Then click on feature and option
 Step 4: Then click on GST/VAT feature 
 Step 5: Then make sure to enable e-way bill option as Y 
 Step 6: Then click on configure box and specify From Place and Pincode of delhi then click on OK button
 Step 7: Then save the configuration by click on save button

To enable E-way bill or e-invoice in BUSY :
 Step 1: Go to Administration Menu
 Step 2: Click on configuration option
 Step 3: Then click on Feature and option
 Step 4: Then click on GST/VAT feature
 Step 5: here you have the option to enable e-way bill or e-invoice management
 Step 6: After configuring all neccessary details click on save button to save the configurations
 Note: No additional modules or add-ons are necessary to activate this feature. Both the Standard and Enterprise editions support the generation of e-way bills and e-invoices.

To resolve the issue of BUSY software not connecting with the e-way bill portal, you can try the following steps:
Step 1. Check your internet connection and ensure it is stable.
Step 2. Verify that you have entered the correct login credentials for the e-way bill portal in eway bill GSP configuration window.
Step 3. Make sure that the GSP ID are enabled on the e-way bill portal settings.
Step 4. Update BUSY software to the latest version, as older versions may have compatibility issues.
Step 5: Check your firewall and antivirus settings that BUSY should be excluded.

To troubleshoot the issue of not enabling the option of generate Einvoice after saving voucher 
 after enabling the einvoice option you need to follow the steps 
 Step1 Go to administration menu and click to configuration then click to feature option
 then click GST VAT option and enable transport details for local sale purchase and save 
 Step2 go to administration menu and click configuration then click voucher series configuration 
 select sale and its series and click on voucher configuration then enable input transport details
 and generate Einvoice after saving option

If you encounter a Pincode error during E-way generation, follow these steps:
 Step 1: Navigate to the Administration menu and click on the Masters option.
 Step 2: Click on Account and then select the Modify button.
 Step 3: Choose the account, and enter the station and Pincode.
 Step 4: When entering a voucher, it is mandatory to add the station and Pincode in the transport window.
 Step 5: Check the station and Pincode in E-way bill Configuration. To do this, go to Administration, then Configuration, then Features & Options and finally GST/VAT .

There can be several reasons that you unable to generate e invoice, to resolve the issue you can follow the steps 
 Step 1. Go to administration click 
 Step 2. Configuration click 
 Step 3. Features or options click 
 Step 4. Gst/vat click 
 Step 5. Ensure that e invoice cnfiguration is correct. 
 Step 6. Also ensure that gsp configuration is correct. 
 Step 7. Also make sure that all details like address, station, pincode and gstin is filled correctly in party master. 
 Now try to generate e invoice.

If you want to cancel an invoice and e way bill then please follow the given steps
 Step 1: Go to transaction menu then sale option then list and select invoice.
 Step 2: Then invoice open in the modified mode then check cancel option in the 
 Top right of invoice.
 Step 3: Then click on cancel option then yes then enter cancellation narration..
 Step 4: Then for e invoices bill cancellation turn it to y then tell reason and then 
 save so that it will get cancel from portal also.

To update your business details in BUSY software follow below steps:
Step 1: Go to company tab 
Step 2: Then click on edit company tab 
Step 3: Then you can modify details such as address,pincode,Mobile number and email etc
And if you want to change details regarding your gst details follow given steps:
Step 1: Go to administration tab 
Step 2: Then click on configuration option
Step 3: Then click on features and option button
Step 4: Then click on gst/vat option then you can change details in BUSY such as gst number and gst portal username etc

To generate GSP credentials for E way Bill, follow these steps:
Step 1: Login the E way bill portal by using your E way bill credentials
Step 2: and the Go to registration and click on For GSP tab
Step 3: Afterward, you will receive an OTP from the E-way bill portal on your registered email ID and mobile number.
Step 4: Click on Add button then select the GSP server named Webtel electrosoft pvt. Ltd. and Create the GSP credentials.
Step 5: Now create one more GSP Credentials with GSP server named pinnacle finserv advisors private limited.