Frequently Asked
Questions

Q: How can I cancel E-way bill in BUSY?

You can cancel E-way bill within 24 hours of generating E-way bill after 24 hours you can't cancel E-way bill. For cancel e-way bill please follow below steps: Step 1: Go to transaction then select voucher type Step 2: Now open voucher through modify or list menu Step 3: Click on cancel which was given on top of right side and click yes on cancel this voucher option Step 4: Mention cancellation Narration and press enter Step 5: Now mention Y on cancel E-way bill on government portal Step 6: Now mention Remark and reason and click on ok

Q: Unable to generate e-invoice after enabling "Generate e-invoice after saving" option in BUSY. Troubleshooting steps.

To troubleshoot the issue of not enabling the option of generate Einvoice after saving voucher after enabling the einvoice option you need to follow the steps Step1 Go to administration menu and click to configuration then click to feature option then click GST VAT option and enable transport details for local sale purchase and save Step2 go to administration menu and click configuration then click voucher series configuration select sale and its series and click on voucher configuration then enable input transport details and generate Einvoice after saving option

Q: BUSY shows pin code validation errors for e-way bill generation. How can I resolve this?

If you encounter a Pincode error during E-way generation, follow these steps: Step 1: Navigate to the Administration menu and click on the Masters option. Step 2: Click on Account and then select the Modify button. Step 3: Choose the account, and enter the station and Pincode. Step 4: When entering a voucher, it is mandatory to add the station and Pincode in the transport window. Step 5: Check the station and Pincode in E-way bill Configuration. To do this, go to Administration, then Configuration, then Features & Options and finally GST/VAT .

Q: Unable to generate e invoice in BUSY. What should I do to resolve this?

There can be several reasons that you unable to generate e invoice, to resolve the issue you can follow the steps Step 1. Go to administration click Step 2. Configuration click Step 3. Features or options click Step 4. Gst/vat click Step 5. Ensure that e invoice cnfiguration is correct. Step 6. Also ensure that gsp configuration is correct. Step 7. Also make sure that all details like address, station, pincode and gstin is filled correctly in party master. Now try to generate e invoice.

Q: How can I cancel an e-invoice in BUSY, and what steps should I follow?

If you want to cancel an invoice and e way bill then please follow the given steps Step 1: Go to transaction menu then sale option then list and select invoice. Step 2: Then invoice open in the modified mode then check cancel option in the Top right of invoice. Step 3: Then click on cancel option then yes then enter cancellation narration.. Step 4: Then for e invoices bill cancellation turn it to y then tell reason and then save so that it will get cancel from portal also.

Q: Why am I unable to automatically generate e-way bills when creating delivery challans in BUSY? What configuration is required for this?

If you are unable to generate Eway bill for Delivery challans then you required to follow the steps : 1. Go to Administration 2. Click on Configuration 3. Click on Voucher series configuration 4. Select the Material Issued to Voucher and its series 5. Click on voucher configuration 6. From here you can specify Y for Generate Eway bill after saving 7. Enable Input transport details as well from here 8. Now create the voucher in the same series so that transportation details will appear here. Please note that Automatic e way bill generation is the part of active BLS

Q: The invoice details are not populating correctly when I try to generate an e-way bill. How to resolve this?

If the invoice details are not populating correctly while generating and E-Way Bill, try the following steps to resolve it: Step 1: Do not forget to fill in mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code. Step 2: Ensure that GSP Configurations are properly set in the GST/VAT feature. Step 3: Verify that all correct details are entered while generating an E-Way Bill. Step 4: Confirm you are using the updated version of BUSY. Step 5: If the issue still persists, you can contact customer support for further assistance.

Q: Why is the system not allowing me to enter an out-of-state GSTIN for generating a GST invoice in BUSY?

If your BUSY Not allowing to enter an out of state GSTIN for genrating a GST invoice in BUSY,It is possible that your party is from another state, and its GSTIN will be mentioned in that state,so you need to follow given steps: Step 1:while entering a voucher you can check,which sale type you have mentioned in there, Step 2:If party is from another state and you mentioned sale type as local,so your BUSY will show a prompt,so you need need to mention sale type as Central GST instead of Local.

Q: How do I ensure that PIN code and station details are accurately captured when generating e-invoices in BUSY?

To ensure station and pincode are accurately mentioned in BUSY then follow the given steps: Note : Make sure to mention station and pincode in Party master Step 1: Go to Transaction menu Step 2: Click on voucher Step 3: Then open voucher in modify mode Step 4: While saving voucher in Transport detail window, make sure to mention To place and pincode should be mentioned in it Step 5: Then click on OK button Step 6: Then save the voucher and proceed to generate e-invoice

Q: How do I enter the vehicle and transporter details correctly in the E-Way bill form to avoid errors?

To enter the vehicle and transporter details correctly in the E-Way bill form and avoid errors, follow these steps: 1. In the E-Way bill form, enter your own vehicle number if you are transporting the goods yourself. If you are using a third-party transporter, enter their vehicle number. 2. If there is no transporter involved, you can enter "self" in the transporter details section. 3. Make sure to enter the correct transporter name, GST number, and other required details accurately. By entering the vehicle and transporter details correctly, you can generate the E-Way bill without any errors.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

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Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I cancel E-way bill in BUSY?

You can cancel E-way bill within 24 hours of generating E-way bill after 24 hours you can't cancel E-way bill.
For cancel e-way bill please follow below steps:
Step 1: Go to transaction then select voucher type
Step 2: Now open voucher through modify or list menu
Step 3: Click on cancel which was given on top of right side and click yes on cancel this voucher option
Step 4: Mention cancellation Narration and press enter 
Step 5: Now mention Y on cancel E-way bill on government portal
Step 6: Now mention Remark and reason and click on ok

Unable to generate e-invoice after enabling "Generate e-invoice after saving" option in BUSY. Troubleshooting steps.

To troubleshoot the issue of not enabling the option of generate Einvoice after saving voucher 
 after enabling the einvoice option you need to follow the steps 
 Step1 Go to administration menu and click to configuration then click to feature option
 then click GST VAT option and enable transport details for local sale purchase and save 
 Step2 go to administration menu and click configuration then click voucher series configuration 
 select sale and its series and click on voucher configuration then enable input transport details
 and generate Einvoice after saving option

BUSY shows pin code validation errors for e-way bill generation. How can I resolve this?

If you encounter a Pincode error during E-way generation, follow these steps:
 Step 1: Navigate to the Administration menu and click on the Masters option.
 Step 2: Click on Account and then select the Modify button.
 Step 3: Choose the account, and enter the station and Pincode.
 Step 4: When entering a voucher, it is mandatory to add the station and Pincode in the transport window.
 Step 5: Check the station and Pincode in E-way bill Configuration. To do this, go to Administration, then Configuration, then Features & Options and finally GST/VAT .

Unable to generate e invoice in BUSY. What should I do to resolve this?

There can be several reasons that you unable to generate e invoice, to resolve the issue you can follow the steps 
 Step 1. Go to administration click 
 Step 2. Configuration click 
 Step 3. Features or options click 
 Step 4. Gst/vat click 
 Step 5. Ensure that e invoice cnfiguration is correct. 
 Step 6. Also ensure that gsp configuration is correct. 
 Step 7. Also make sure that all details like address, station, pincode and gstin is filled correctly in party master. 
 Now try to generate e invoice.

How can I cancel an e-invoice in BUSY, and what steps should I follow?

If you want to cancel an invoice and e way bill then please follow the given steps
 Step 1: Go to transaction menu then sale option then list and select invoice.
 Step 2: Then invoice open in the modified mode then check cancel option in the 
 Top right of invoice.
 Step 3: Then click on cancel option then yes then enter cancellation narration..
 Step 4: Then for e invoices bill cancellation turn it to y then tell reason and then 
 save so that it will get cancel from portal also.

Why am I unable to automatically generate e-way bills when creating delivery challans in BUSY? What configuration is required for this?

If you are unable to generate Eway bill for Delivery challans then you required to follow the steps :
1. Go to Administration 
2. Click on Configuration
3. Click on Voucher series configuration
4. Select the Material Issued to Voucher and its series 
5. Click on voucher configuration
6. From here you can specify Y for Generate Eway bill after saving
7. Enable Input transport details as well from here
8. Now create the voucher in the same series so that transportation details will appear here.
Please note that Automatic e way bill generation is the part of active BLS

The invoice details are not populating correctly when I try to generate an e-way bill. How to resolve this?

If the invoice details are not populating correctly while generating and E-Way Bill, try the following steps to resolve it:
Step 1: Do not forget to fill in mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code.
Step 2: Ensure that GSP Configurations are properly set in the GST/VAT feature.
Step 3: Verify that all correct details are entered while generating an E-Way Bill.
Step 4: Confirm you are using the updated version of BUSY.
Step 5: If the issue still persists, you can contact customer support for further assistance.

Why is the system not allowing me to enter an out-of-state GSTIN for generating a GST invoice in BUSY?

If your BUSY Not allowing to enter an out of state GSTIN for genrating a GST invoice in BUSY,It is possible that your party is from another state, and its GSTIN will be mentioned in that state,so you need to follow given steps: 
 Step 1:while entering a voucher you can check,which sale type you have mentioned in there, 
 Step 2:If party is from another state and you mentioned sale type as local,so your BUSY will show a prompt,so you need need to mention sale type as Central GST instead of Local.

How do I ensure that PIN code and station details are accurately captured when generating e-invoices in BUSY?

To ensure station and pincode are accurately mentioned in BUSY then follow the given steps:
 Note : Make sure to mention station and pincode in Party master 
 Step 1: Go to Transaction menu 
 Step 2: Click on voucher 
 Step 3: Then open voucher in modify mode 
 Step 4: While saving voucher in Transport detail window, make sure to mention To place and pincode should be mentioned in it 
 Step 5: Then click on OK button
 Step 6: Then save the voucher and proceed to generate e-invoice

How do I enter the vehicle and transporter details correctly in the E-Way bill form to avoid errors?

To enter the vehicle and transporter details correctly in the E-Way bill form and avoid errors, follow these steps:
1. In the E-Way bill form, enter your own vehicle number if you are transporting the goods yourself. If you are using a third-party transporter, enter their vehicle number.
2. If there is no transporter involved, you can enter "self" in the transporter details section.
3. Make sure to enter the correct transporter name, GST number, and other required details accurately.
By entering the vehicle and transporter details correctly, you can generate the E-Way bill without any errors.

Frequently AskedQuestions