Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
How do i check connectivity of my computer if e-invoice not generated even all the configuration are correct and no errors found?
To rectify connectivity of issue with the system if e-invoice not generated even all configurtaion are correct and no error found then follow the below steps:
Step 1: Check your internet connection is stable and working properly
Step 2: Ensure that E-invoice portal is working fine as sometimes e-invoice portal is under maintainence
Step 3: Disable the firewall and antivirus as it might be block BUSY
Step 4: Exculde BUSYwin.exe from antivirus if any
Step 5: IF you are getting a message of restart system then proceed it
Can I save transporter and product details in BUSY so I don't have to enter them every time for e-way bills?
Yes, you can save transporter and product details in BUSY so you don't ned to enter them every time for e-way bills.
Item you can add through administration then master and then you to press enter on item and add / save items so when you add invoice with e-way bill you have to only select your required items.
Transporter you can add while adding an invoice from transporter window you can add trasnport and then you can select same transporter on every invoice if you want while generating e-way bill
Why am I unable to generate invoices with Eway bill in BUSY suddenly? What steps should I take to troubleshoot this?
To fix the issue of the E-Way bill not generating after creating sale invoice, you can try the following steps:
Step 1: Enable transport details from sale voucher configuration as go in administration then configuration then sale voucher configuration & then enable Transport details.
Step 2: Also enable generate eway bill after saving invoice.
Step 3: Once you have enabled both upper given options then you have see a dialog box for create eway bill from BUSY direct after creating sale invoice.
Step 4: Then mention transport details & create eway bill accordingly.
The auto e invoice generation is failing even after generating the e-way bill. How to resolve this issue?
To generate e invoice you can follow the steps.
Step 1. In voucher place cursor in party master then press alt + m
Step 2. Then ensure the details is correct like gstin, station, pincode, and address if not then correct it.
Step 3. Now save the configuration
Step 4. Ensure that there is no possible error showing while generating e invoice if showing then correct it.
Step 5. Also make sure e invoice configuration is correct in gst/vat tab under features and options.
Why am I unable to see the GST Utility options like Generate Print E-Way Bill in the transaction?
If you are unable to see the GST Utility options like Generate Print E-Way Bill in the transaction, it means you had not enable e-way bill feature in BUSY to check the e-way bill configuration in BUSY.
Step1: Administration menu, select the configuration.
Step2: Go to feature and option, click on GST/VAT
Step3 : Check on e-way bill configure is enable and if not enable it mention the necessary details
Step4 : Then configuration GSP ID, save and see the Gst utility option start if print e-way in BUSY
BUSY is giving error while generating e-way bills. what are some common errors and how to fix them?
To solve common errors while generating e-way bills in BUSY, you can follow these steps:
Step 1: Check the UQC error in the item master unit and fix this error by adding UQC according to your item unit.
Step 2: Check the invalid HSN code error and fix this error by entering the correct HSN code.
Step 3: Check the distance error and transporter GST number error, and you can fix these errors by updating the distance to 0 and entering the transport name instead of the common GSTIN.
How do I regenerate an invoice with e-invoice and e-way bill? Do I need to cancel earlier invoice?
No need the cancel the bill if you have created invoice without e way bill and e invoice generation and now you want to generate E-way bill and E-invoice So you can, follow the below steps-
Step 1- Open voucher and resave it and you will get the Prompt for generate e way or e invoice so click on yes option.
Step 2- Select the Automatic and check possible error and Click on view and generate if all the details are correct then generate e way bill and e invoice
I need help understanding the E-way bill generation setup in BUSY. Who can help me with this?
"To configure for E-waybill feature in BUSY you can follow below steps :
Step 1: Go to E-waybill portal then create gsp id from the portal
Step 2: Then open your BUSY then Go to administration tab then click on configuration option
Step 3: Then click on features & option then click on GST/VAT option
Step 4: Then enable E-WAYBILL required option and set gsp id and config then save it
Step 5: Then go to voucher series configuration and enable Input transport details and generae e-waybill after saving option and save it
I need help understanding E-Way bill process in BUSY. Who should I contact?
To configure for E-waybill feature in BUSY you can follow below steps :
Step 1: Go to E-waybill portal then create gsp id from the portal
Step 2: Then open your BUSY then Go to administration tab then click on configuration option
Step 3: Then click on features & option then click on GST/VAT option
Step 4: Then enable E-WAYBILL required option and set gsp id and config then save it
Step 5: Then go to voucher series configuration and enable Input transport details and generae e-waybill after saving option and save it"
What to do when facing a back-end issue in webtal or pinnacle?
When facing issue in webtel and pinnacle gsp from back end , you have to create json file and upload directly to E waybill portal :
Step 1: Go to transaction then select voucher type
Step 2: Click on modify then mention voucher number
Step 3: Open voucher in modify then resave the voucher
Step 4: Then select yes in option do you want to generate E waybill
Step 5: Now select json option and select path to be generated json
Step 6: Now login on E Waybill portal then upload the jason file