Frequently Asked Questions

If you are facing an error like Bill to party should be of minium 3 character then follow the given steps :
 Step 1: Go to Administration menu 
 Step 2: Click on masters option
 Step 3: Then click on Modify option 
 Step 4: Then open party master in modify mode 
 Step 5: Then mention Address of the party 
 Step 6: Make sure to mention station and pincode in the respective field for the same 
 Step 7: Then save the configuration by click on save button

To Generate full eway bill, you need to check that both the part of Eway bill should be fill properly.
Part-A Slip is entry made by user to temporarily store the document details on the e-way bill system. Once the goods are ready for movement from the business premises and transportation details are known, the user can enter the Part-B details and generate the e-way bill for movement of goods. Now for part B check transporter Id and Vehicle number and add the required details.
By this you can generate full eway bill.

The e-way bill may show an expired status even if it was recently generated due to the validity period of the e-way bill. The validity period for an e-way bill is determined based on the distance to be traveled. If the distance is within 100 km, the validity is 1 day. For every additional 100 km or part thereof, an extra day is added. So, if the e-way bill was generated with a short validity period and the goods were not transported within that time, it can show an expired status.

To resolve the issue you're facing with the E-way bill, follow these steps:
1.Ensure E-way Bill is enabled.
2.VeriFinancial Year and provide valid GSP credentials.
3.Check and correct unit-related errors (UQC).
4.Provide necessary address information like Staion & pincode is missing, correcting distance errors.
5.Confirm the accuracy and status of GSTIN; correct if incorrect or canceled.
6.VeriFinancial Year and enter the correct HSN or provide the missing one.
7.Avoid generating E-way Bill for an already generated E-way bill.
8.Address errors related to transaction types.
Following these steps can help prevent E-way bill errors and ensure the successful acceptance of invoices.

If the distance is not auto calculating you need to follow below steps:
Step 1: Ensure that you had mention Bill to Place and Pin code properly in the eway bill configuration window.
Step 2: The Bill to station and pin code field should be updated in party master and click on check distance to update distance.
Step 3: Then while entering the bill the distance will automatically get picked in transport details window.
Step 4: Also while entering the bill you can click on check distance to calculate distance in the transport details window.

There can be several reasons that you unable to generate e way bill 
 1. Ensure that in party master all details like address, gstin and other details are mentioned correct. 
 2. Make sure that In item master all details like tax category, hsn code and unit are mentioned correct. 
 3. Also ensure that in voucher the price, unit, tax and other details are mentioned correct. 
 4. Also be sure that E way bill configuration in Gst/vat tab is correct. 
 5. Ensure that gsp configuration is correct.

Yes there are some known errors in BUSY while generating Eway bill that is 
1. UQC can not be blank.
this error occurs when Unit code not defined for eway bill. Define UQC and it will be resolved.
2.Invalid HSN code.
This error occurs when HSN of item is not valid. Enter the valid HSN and it will be resolved. 
3.Distance between pincode is too high
This error occurs when distance entred manually in transport window.Enter distance as 0 intranport window issue will be resolved'
If all configurations is proper then generally no any error occurs

If you want to cancel an invoice and e way bill then please follow the given steps
 Step 1: Go to transaction menu then sale option then list and select invoice.
 Step 2: Then invoice open in the modified mode then check cancel option in the 
 Top right of invoice.
 Step 3: Then click on cancel option then yes then enter cancellation narration..
 Step 4: Then for eway bill cancellation turn it to y then tell reason and then save
 so that it will get cancel from portal also.

If you are unable to generate IRN For E-Invoice, you can check the following Errors: 
 Step 1: Sales voucher numbers cannot start with zero and voucher numbers cannot exceed 16 characters. 
 Step 2: Validate GSP ID. To do this, go to Administration, Configurations, then Features & Options, and finally, GST/VAT. 
 Step 3: Then Click on GSP configurations and Validate. 
 Step 4: Verify that the location, pincode, and address in the party master are correctly mentioned. 
 Step 5: Ensure that the GSTIN number is correct and validated.

If the address is missing in the e-invoice, follow these steps: 
 Step 1: Go to Administration, then select Configuration, and click on Features & Options. Click on GST/VAT, and set E-Invoice Bill Required to Y. 
 Step 2: Configure the E-Invoice settings by entering your place and pincode. 
 Step 3: Also check the address in the party/account master. 
 Step 4: Check the address in Company Menu in Edit Company. 
 Step 5: If you are using Material Center for the address, then enter the address in Material Center