Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
How can we calculate distance for E way Bill in BUSY?
To calculate distance for E way Bill in BUSY, follow these steps:
Step 1: Go to transaction section then select the required voucher type such as sales , purchase etc.
Step 2: After select the Voucher type , Click on Add tab and create the invoice
Step 3: In the transport window that appears during voucher entry, you should enter the recipient pin code along with the station details. After that, click on the Update Distance tab. The distance will be updated based on the company and recipient pin code information.
How can i mention GSP ID in BUSY for generating e-invoice?
You can generate GSP ID from E-invoice portal then mnetioned in BUSY for automatic generation of e-invoice :
Step 1: Go to Administration Menu
Step 2: Click on configuration
Step 3: Then click on Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Then make sure to enable E-invoice option as Y
Step 6: Then click on GSP configuration box and specified GSP IDs in the respective field of webtel pinnacle
Step 7: Then click on OK button and save the configurations
Change HSN code on generated e-invoice in BUSY. How to modify?
You cannot Modify The Einvoice. To resolve the issue of incorrect HSN in your generated E-Invoice, you should cancel the E-Invoice either from the portal or within BUSY. In BUSY, cancel the voucher, and when prompted, confirm that you also want to cancel the E-Invoice by pressing 'Y' and then proceed with the cancellation. After canceling, you can generate a new E-Invoice with the corrected details, but it must have a different invoice number. According to the E-Invoice portal, you cannot generate a E-Invoice using the same invoice number.
My e-way bill was generating earlier but now suddenly it has stopped. What could have changed?
E-way bill was generating earlier but now it has stopped then check the below mentioned points:
Step 1: Check the Voucher Series Configuration Generated E-way bill after saving this option should be enable
Step 2: Internet connectivity should be proper
Step 3: All the required details for generating E-way bill should be proper
Step 4: Check the information provided in party master and transporter details
Step 5: Double check the information invoice details, vehicle number etc provided for E-way bill
Note: Backend issue may cause the e-way bill generation to stop
UQC not defined error when generating an invoice in BUSY. How to resolve this issue.
To resolve the UQC not defined error when generating an invoice you need to
follow the steps
Step1 Open the sale voucher from transaction menu
Step2 save the voucher and click yes on generate Einvoice option then click automatically
and click on check possible errors
Step3 The UQC error will show over there simply enter on it and click on Update UQC
and fill the Unit name on UQC for einvoice option for the particular unit and save
Step4 then generate E invoice
What is the process for automatically generating an e-way bill along with the invoice? ?
There are the porcess fro automatically generatio of e-way bill along with invoice:
Step 1: Go to Transaction menu
Step 2: Click on voucher
Step 3: Then click on ADD button
Step 4: Then create voucher with all neccessary details like party and item details
Step 5: While saving voucher Transport detail window will appear
Step 6: Then enable e-way bill option as Y and click on OK button
Step 7: Then select method to generate e-way bill as automatic
Step 8: Then check errors if any and proceed to generate e-way bill
While we are unable to generate Eway bill from BUSY. How can I fix this?
To fix the issue of the E-Way bill not generating after creating sale invoice, you can try the following steps:
Step 1: Enable transport details from sale voucher configuration as go in administration then configuration then sale voucher configuration & then enable Transport details.
Step 2: Also enable generate eway bill after saving invoice.
Step 3: Once you have enabled both upper given options then you have see a dialog box for create eway bill from BUSY direct after creating sale invoice.
Step 4: Then mention transport details & create eway bill accordingly.
My e-way bills are not getting generated due to incorrect masters. How do I correct them?
To correct the issue of EOB bills/e-way bills not getting generated due to incorrect masters, you can follow these steps:
1. Open the BUSY.
2. Go to the Masters section.
3. Locate the incorrect master that is causing the issue.
4. Edit the master and correct the necessary details such as HSN codes, tax rates, or any other incorrect information.
5. Save the changes.
6. Try generating the EOB bills/e-way bills again.
By correcting the incorrect masters, you should be able to generate the bills successfully.
How do I switch to a different GSP in BUSY if the current one has issues?
Here are the steps for changing GSP id in BUSY :
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then click on Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Then click on GSP Configuration box
Step 6: Then select another GSP id as webtel or pinnacle and click on validate button
Step 7: After successful validation click on OK button
Step 8: Then save the configuration by click on save button
What are the common reasons an E-Way bill may fail to generate automatically through the software?
These are the common reasons an E-way bill may fail to generate automatically from BUSY.
1. Station and Pincode not menioned in the Account master.
2. GSTIN number of party is not active or wong.
3. Internet connection is not working properly.
4. GSP's Credential is not configured or incorrect password.
5. Wrong tax selected in the invoice.
6. HSN code of item master not validated or incorrect.
7. UQC is not defined in the same HSN code with different unit.
8. Invalid transported ID or Vehicle Number.