Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - e way bill generation

FAQs

How do I fill transport details for registered and unregistered transporters in E way bills?

To enter the transport details for generating an e-way bill in BUSY, you need to follow these steps:
Step 1: During the voucher entry, a Transport details window will open you can enter the details such as transport name, vehicle number, station, pin code, etc.
Step 2: If the transporter is registered, you can click on the Add New button and enter the transporter name and ID. If the transporter is unregistered, you can leave the transporter ID blank.
Step 3: Save the transport details and proceed with the voucher entry.

The Eway bill is showing incorrect units for some items. How to change the units?

If eway bill is already generated with incorrect units you cannot modify from BUSY as you have to cancel voucher and eway bill then generate new voucher with correct unit
You can follow the below steps for change unit of item:
Step 1: Go to Transactions and select the voucher and create.
Step 2: While entering items in voucher press Alt+M on items and click on check unit change.
Step 3: Select the appropriate unit and then save the item.
Step 5: Further re enter the item in transaction and generate eway bill.

Why is the company name, address and format not coming properly on the e-invoice?

If the the company name, address and format not coming properly on the e-invoice Follow These Steps:
 1.Go To the Company Menu Then Click on Edit company.
 2.Check all the Informations Like Company name etc.
 3.Then Go to the Administration Select Configuration Then click on Features & options.
 4.Then Click on GST/VAT & its Configuration Then Chcek Your Place & Pincode.
 5.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

How do I correct an invalid HSN code in BUSY when generating an e-invoice?

Here are the steps for update correct HSN code in BUSY while generating an e-invoice :
 Step 1: Go to Administration menu 
 Step 2: Click on masters option 
 Step 3: Then click on Item master option 
 Step 4: Then click on modify option 
 Step 5: Then open item master in mode and update HSN code 
 Step 6: then click on Validate button to check the status of the HSN code 
 Step 7: Then save the master by click on save button

What details do I need about my client to generate their e-bill without errors?

To generate an e-way bill for your client without errors, you will need to have the following details about your client:
Step 1. Client's name and contact information.
Step 2. Client's billing address.
Step 3. Client's GSTIN.
Step 4. Client's state code.
Step 5. Client's PAN if applicable.
Step 6. Details of the goods or services provided to the client.
Step 7. HSN or SAC for the goods or services.
Step 8. Quantity and unit of measurement for the goods or services.
Step 9. Rate and amount of tax applicable.
Step 10. Any additional charges or discounts applicable.

The automatic pinnacle configuration in BUSY is not working. How can I fix this?

If pinnacle configuration in BUSY is not working, you can regenerate the GSP of pinnacle by following below steps:
Step 1: Open your browser and log in to eway bill portal. 
Step 2: On the left side bar menu, click on Registration and then click on For GSP. 
Step 3: Add New User. Choose GSP Name as pinnacle finserve pvt ltd.
Step 4: Enter the appropriate Username and Password and add the user.
Step 5: Enter the same username (along with prefix) and password in the credentials table under GST/VAT configuration.

Is there a mobile app for BUSY? How can I access BUSY on my phone?My party bill to address is not showing, while proceeding with view and generate E-way bill. What should I do?

Yes, BUSY has a mobile app which we call GST Billing and Accounting App. You have to purchase BUSY app subscription then you can use/access our BUSY app on your mobile.
Check if you have selected as per billing shipping details on shipping window in the voucher, if yes then you have to select as per party master if you want billing details to be taken from party master and shipping details to be taken from shipping window and accordingly details address are showing in while generating e-way bill.

The item details are getting printed on the E-Way bill, but I only want the HSN code. How can I stop the item name and details from printing?

If you do not want item name and details from printinga, you can follow these step for HSN code: 
Step 1: After creating an invoice, an option will appear asking if you want to generate an e-way bill. 
Step 2: Click on Yes to generate the e-way bill automatically. 
Step 3: There will open a generation window where you need to enable Club Item Details on HSN and Unit , and then click on the View & Generate E-Way Bill button. 
Step 4: verify details and generate successfully.

My dispatch location is different than my business location. How do I specify the dispatch address in BUSY for the e-way bill?

If your dispatch location is different than my business location, want to specify in E-way bill follow the below mentioned steps: 
Step 1: Go to Administration and then Masters
Step 2: Click on Material centerand then Click on modify if material center is already generated 
Step 3: Mention the dispatch address and save the chnages
Step 4: Open the voucher if already generated and re-entered the material center in voucher and save the bill 
Step 5: In Transport window select Transaction type Bill from dispatch from and generate E-way bill

What are some common mistakes that cause E-Way bill generation to fail, and how can I avoid them during data entry?

These are the common reasons an E-way bill may fail to generate automatically from BUSY.
 1. Station and Pincode not menioned in the Account master.
 2. GSTIN number of party is not active or wong.
 3. Internet connection is not working properly.
 4. GSP's Credential is not configured or incorrect password.
 5. Wrong tax selected in the invoice.
 6. HSN code of item master not validated or incorrect.
 7. UQC is not defined in the same HSN code with different unit.
 8. Invalid transported ID or Vehicle Number.