Frequently Asked
Questions

Q: My transporter details are not getting updated in the e-way bill form automatically. What should I do?How can I print the e-invoice and e-way bill from BUSY?

To update the trasporter details in E-way bill you need to create a transporter ID and whlie generating E-way bill select the transporter name and the Id will automatically pick To reopen or reprint a previously generated bills follow the below mentioned steps: Step 1: Go to Transaction menu Step 2: Click on Sales and then open the sale voucher Step 3:Open that voucher and reasve that voucher Step 4: Then the popup will appear to print E-way bill Step 5: Click on Yes and print the E-way bill

Q: How to export E-Invoice registration logs for troubleshooting?I am unable to generate e-way bills due to invalid pincode error. What should I do?

If you are facing an error of invalid pincode while generating e-way bill then follow the given steps : Step 1: Go to Transaction Menu Step 2: Click on Voucher Step 3: Then click on List option Step 4: Open voucher in modify mode then click on party master press ALT+M and check correct pincode has been mentioned in the respective field then save the master Step 5: Then check in transport detail window, make sure correct pincode is mentioned in the respective field Step 6: Then proceed to generate e-way bill

Q: Why am I unable to validate the gsp in e-invoice configuration in BUSY? What should I check?

If you unable to validate the gsp in e-invoice configuration in BUSY software. 1. Ensure that the gsp user id and password is correct. 2. After checking the gsp user id and password still same issue then try to freeze existing gsp id and make another gsp user id in e way bill portal. Then specify it in BUSY. 2. Ensure that your internet connection is stable 3. If you have antivirus on your system then check it's settings exclude BUSY software.

Q: I am not able to view my previous e-way bills on BUSY. How can I access them?

If you wants to view your previous eway bills need to follow below mentioned steps: Step 1: Go to Transactions menu then click on GST Misc Utilities. Step 2: Then click on eway bill and e invoice management menu. Step 3: Then select Generate/Print eway bill and click on automatic. Step 4: Further select the voucher type and date range and click on Load List. Step 5: It will show the entire voucher list with eway bill number as you can check which are generated or not.

Q: My billing and shipping addresses are not reflecting properly in e-way bills, how do I fix this?

To enter the shipping address separately you need to follow below mentioned stps: Step 1: Press F2 and then select Voucher Series Configuration Step 2;' Slect vouche tupe and then select Series Step 3: Clicl on Voucher Configuration Step 4: Enable Separate billing shipping details Step 5: Click on Save Step 6: After Enabling this feature in Voucher Billing shippng window will be appear Step 7: Select As per billing Shipping detail and then enter the Shipping address in that window and Save the voucher Step 8: Generate the E-way bill of this voucher

Q: I want to manually enter E invoice details into the portal because auto generation failed whats the process to do this ?

If you are facing issue in generating auto E invoice then you can follow the steps to do it manually Step1 Open the voucher in modify mode and save Step2 while the Einvoice generation option will open select JSON Step3 Check error details and rectify then generate Einvoice in JSON format in a specific path Step4 open E invoice portal and click to e invoice generation option select the option choose manually and select the JSON path and generate

Q: Are there any Pin code required for generating Eway bill in BUSY? What all configurations are required for Eway bill in BUSY?

Yes, Pin code is required to generate e-way bill To start E-way bill following configurations are required. Step 1: Go to Administration and then configuration Step 2: Click on Features and options and then GST / VAT Step 3: Enable E-way bill required and then enter the details in E- way bill configuration window. Step 4: Create GSP Id and Password from E-way bill portal and then enter in GSP configuration window Step 5: Enable E-way bill also from Voucher series configurations Step 6: Enable Transport detail from Voucher Series Configurations

Q: Does BUSY support multiple users and branch accounting?The E-Way bill portal is not accessible. What should I do?

Yes, BUSY supports multiple users and branch accounting. To resolve the issue of the E-Way bill portal not being accessible, you can try the following troubleshooting steps: 1. Check your internet connection and ensure it is stable. 2. Clear your browser cache and cookies. 3. Try accessing the E-Way bill portal from a different browser or device. 4. Contact your internet service provider to check if there are any connectivity issues. 5. If the issue persists, reach out to BUSY customer support for further assistance.

Q: I need to link a previously generated e-way bill to a new invoice. How can I associate them?

You cant link a previously generated ewaybill in a new invoice in BUSY but if you generate a waybill direct from portal and want to link the same in BUSY invoice then open the invoice from list of voucher and save then while the transport deatils box will open enable Y on ewaybill and fill the ewaybill number generated from portal along with date but need to ensure that you have enabled ewaybill required option and enbaled Input transport details option.

Q: How can I add and print the transporter ID on the bill?

To enable the Transporter ID, follow the steps given below: 1. Ensure that the E-way bill feature is enabled 2. Next, enable E-way bill generation for the voucher series 3. To do this, go to Administration: Configuration: Voucher Series Configuration 4. Select the voucher series and enable the E-way bill generation feature 5. After entering the transaction, open the E-way bill generation settings window 6. Here, you can speciFinancial Year the Transporter ID, Vehicle Number, Distance From, and To place, etc 7. he Transporter ID will now be printed on the BUSY Invoice

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

My transporter details are not getting updated in the e-way bill form automatically. What should I do?How can I print the e-invoice and e-way bill from BUSY?

To update the trasporter details in E-way bill you need to create a transporter ID and whlie generating E-way bill select the transporter name and the Id will automatically pick
To reopen or reprint a previously generated bills follow the below mentioned steps: 
Step 1: Go to Transaction menu 
Step 2: Click on Sales and then open the sale voucher 
Step 3:Open that voucher and reasve that voucher
Step 4: Then the popup will appear to print E-way bill 
Step 5: Click on Yes and print the E-way bill

How to export E-Invoice registration logs for troubleshooting?I am unable to generate e-way bills due to invalid pincode error. What should I do?

If you are facing an error of invalid pincode while generating e-way bill then follow the given steps :
Step 1: Go to Transaction Menu
Step 2: Click on Voucher
Step 3: Then click on List option
Step 4: Open voucher in modify mode then click on party master press ALT+M and check correct pincode has been mentioned in the respective field then save the master
Step 5: Then check in transport detail window, make sure correct pincode is mentioned in the respective field 
Step 6: Then proceed to generate e-way bill

Why am I unable to validate the gsp in e-invoice configuration in BUSY? What should I check?

If you unable to validate the gsp in e-invoice configuration in BUSY software. 
 1. Ensure that the gsp user id and password is correct. 
 2. After checking the gsp user id and password still same issue then try to freeze existing gsp id and make another gsp user id in e way bill portal. 
 Then specify it in BUSY. 
 2. Ensure that your internet connection is stable 
 3. If you have antivirus on your system then check it's settings exclude BUSY software.

I am not able to view my previous e-way bills on BUSY. How can I access them?

If you wants to view your previous eway bills need to follow below mentioned steps:
 Step 1: Go to Transactions menu then click on GST Misc Utilities.
 Step 2: Then click on eway bill and e invoice management menu.
 Step 3: Then select Generate/Print eway bill and click on automatic.
 Step 4: Further select the voucher type and date range and click on Load List.
 Step 5: It will show the entire voucher list with eway bill number as you can check which are generated or not.

My billing and shipping addresses are not reflecting properly in e-way bills, how do I fix this?

To enter the shipping address separately you need to follow below mentioned stps: 
Step 1: Press F2 and then select Voucher Series Configuration
Step 2;' Slect vouche tupe and then select Series
Step 3: Clicl on Voucher Configuration
Step 4: Enable Separate billing shipping details
Step 5: Click on Save
Step 6: After Enabling this feature in Voucher Billing shippng window will be appear
Step 7: Select As per billing Shipping detail and then enter the Shipping address in that window and Save the voucher
Step 8: Generate the E-way bill of this voucher

I want to manually enter E invoice details into the portal because auto generation failed whats the process to do this ?

If you are facing issue in generating auto E invoice then you can follow the steps 
 to do it manually 
 Step1 Open the voucher in modify mode and save 
 Step2 while the Einvoice generation option will open select JSON 
 Step3 Check error details and rectify then generate Einvoice in JSON format in a 
 specific path 
 Step4 open E invoice portal and click to e invoice generation option 
 select the option choose manually and select the JSON path and generate

Are there any Pin code required for generating Eway bill in BUSY? What all configurations are required for Eway bill in BUSY?

Yes, Pin code is required to generate e-way bill
To start E-way bill following configurations are required.
Step 1: Go to Administration and then configuration 
Step 2: Click on Features and options and then GST / VAT
Step 3: Enable E-way bill required and then enter the details in E- way bill configuration window.
Step 4: Create GSP Id and Password from E-way bill portal and then enter in GSP configuration window
Step 5: Enable E-way bill also from Voucher series configurations
Step 6: Enable Transport detail from Voucher Series Configurations

Does BUSY support multiple users and branch accounting?The E-Way bill portal is not accessible. What should I do?

Yes, BUSY supports multiple users and branch accounting. To resolve the issue of the E-Way bill portal not being accessible, you can try the following troubleshooting steps:
 1. Check your internet connection and ensure it is stable.
 2. Clear your browser cache and cookies.
 3. Try accessing the E-Way bill portal from a different browser or device.
 4. Contact your internet service provider to check if there are any connectivity issues.
 5. If the issue persists, reach out to BUSY customer support for further assistance.

I need to link a previously generated e-way bill to a new invoice. How can I associate them?

You cant link a previously generated ewaybill in a new invoice in BUSY 
 but if you generate a waybill direct from portal and want to link the same in BUSY invoice then 
 open the invoice from list of voucher and save then while the transport deatils box will open 
 enable Y on ewaybill and fill the ewaybill number generated from portal along with date but 
 need to ensure that you have enabled ewaybill required option and enbaled Input transport 
 details option.

How can I add and print the transporter ID on the bill?

To enable the Transporter ID, follow the steps given below:
1. Ensure that the E-way bill feature is enabled
2. Next, enable E-way bill generation for the voucher series
3. To do this, go to Administration: Configuration: Voucher Series Configuration
4. Select the voucher series and enable the E-way bill generation feature
5. After entering the transaction, open the E-way bill generation settings window
6. Here, you can speciFinancial Year the Transporter ID, Vehicle Number, Distance From, and To place, etc
7. he Transporter ID will now be printed on the BUSY Invoice

Frequently AskedQuestions