Frequently Asked Questions

If you wants to view your previous eway bills need to follow below mentioned steps:
 Step 1: Go to Transactions menu then click on GST Misc Utilities.
 Step 2: Then click on eway bill and e invoice management menu.
 Step 3: Then select Generate/Print eway bill and click on automatic.
 Step 4: Further select the voucher type and date range and click on Load List.
 Step 5: It will show the entire voucher list with eway bill number as you can check which are generated or not.

To enter the shipping address separately you need to follow below mentioned stps: 
Step 1: Press F2 and then select Voucher Series Configuration
Step 2;' Slect vouche tupe and then select Series
Step 3: Clicl on Voucher Configuration
Step 4: Enable Separate billing shipping details
Step 5: Click on Save
Step 6: After Enabling this feature in Voucher Billing shippng window will be appear
Step 7: Select As per billing Shipping detail and then enter the Shipping address in that window and Save the voucher
Step 8: Generate the E-way bill of this voucher

To add dispatch details on a bill in BUSY, you can follow these steps:
Step 1: Go to Transaction then click on sales voucher type 
Step 2: Then click on Add tab and create sales invoice with required details
Step 3: When saving a sales invoice in BUSY, a transport window will appear. In this window, select Bill from dispatch from in the transaction type field and specify Y to enable dispatch details, then you can enter the dispatch details in the provided fields below and save the voucher.

You can get assistance with technical problems in setting up E-Invoicing correctly in BUSY 
 Step1: Make sure you have a stable internet connection.
 Step2: Double-check your login credentials to ensure they are entered correctly.
 Step3: Check the updated party master details to ensure they are correct and complete.
 Step4: Verify that the party master details include the necessary information required for E-Invoice generation, such as GSTIN, address, and station and pin code.
 Step5: Ensure that the party master details are saved and updated in the system.

There can be several reasons of authentication errors when generating e-invoices from BUSY. 
 1. Ensure that The gsp configuration is correct in gst/vat tab 
 To check the configuration of gsp you can follow the steps. 
 Step 1. Go to administration menu click 
 Step 2. Configuration click 
 Step 3. Features or options click 
 Step 4. Gst/Vat click 
 Step 5. Click on gsp configuration 
 Step 6. Ensure the gsp user id and password is correct 
 Step 7. Validate both gsp.

If you are facing issue in generating auto E invoice then you can follow the steps 
 to do it manually 
 Step1 Open the voucher in modify mode and save 
 Step2 while the Einvoice generation option will open select JSON 
 Step3 Check error details and rectify then generate Einvoice in JSON format in a 
 specific path 
 Step4 open E invoice portal and click to e invoice generation option 
 select the option choose manually and select the JSON path and generate

Yes, Pin code is required to generate e-way bill
To start E-way bill following configurations are required.
Step 1: Go to Administration and then configuration 
Step 2: Click on Features and options and then GST / VAT
Step 3: Enable E-way bill required and then enter the details in E- way bill configuration window.
Step 4: Create GSP Id and Password from E-way bill portal and then enter in GSP configuration window
Step 5: Enable E-way bill also from Voucher series configurations
Step 6: Enable Transport detail from Voucher Series Configurations 

Yes, BUSY supports multiple users and branch accounting. To resolve the issue of the E-Way bill portal not being accessible, you can try the following troubleshooting steps:
 1. Check your internet connection and ensure it is stable.
 2. Clear your browser cache and cookies.
 3. Try accessing the E-Way bill portal from a different browser or device.
 4. Contact your internet service provider to check if there are any connectivity issues.
 5. If the issue persists, reach out to BUSY customer support for further assistance.

You cant link a previously generated ewaybill in a new invoice in BUSY 
 but if you generate a waybill direct from portal and want to link the same in BUSY invoice then 
 open the invoice from list of voucher and save then while the transport deatils box will open 
 enable Y on ewaybill and fill the ewaybill number generated from portal along with date but 
 need to ensure that you have enabled ewaybill required option and enbaled Input transport 
 details option.

To link your GSP IDs with BUSY then follow the given steps:
 Step 1: Go to Administration Menu
 Step 2: Click on configuration 
 Step 3: Then click on Feature and option 
 Step 4: Then click on GST/VAT feature 
 Step 5: Then make sure to enable e-way bill or e-invoice option and click on GSP configuration box
 Step 6: Then mentioned GSP ID on the respective field then click on OK button
 Step 7: Then save the configuration by click on save button