Frequently Asked Questions

If you are not able to generate e-waybill suddenly even it was working fine earlier,possible reasons may be as given below
1.Check the GSP credentials entred in BUSY under GST/VAT tab for generating e-waybill automatically in BUSY
2.Validate GSP credentials in BUSY 
3.Check by loggin into portal,is it loggin in or not 
4.Create json file for e-waybill of invoice and uplaod manually on e-waybill portal,if still not generating e-waybill,it may be server issue
5.Switch GSP id from webtel to pinnacle or vice versa if there is server issue

Here's a simplified step-by-step guide to verify GST number linkage for e-invoicing in BUSY: 
 Step 1:Go to https://einvoice1.gst.gov.in/ 
 Step 2:Click on Registration:Once on the website, click on the registration option. 
 Step 3:Choose the E-invoice Enablement option from the menu. 
 Enter the GSTN (GST number) and the captcha code as required. 
 Click the Go button to initiate the verification process. 
 By following these steps, you can easily verify the GST number linkage for e-invoicing in BUSY on the specified website.

If you are getting invalid Pincode error at E way bill generation from BUSY , follow these steps:
Step 1: Go to transaction section then select the required voucher type.
Step 2: Click on modify and access the required invoice in modify mode.
Step 3: Press Alt+M at party master to access in modify then cross verify the station and pin code specified in account master
Step 4: Afterward, Update correct station and pincode in transport window during voucher entry, then save the invoice and generate E Way Bill.

To check Self generated E way Bill in BUSY follow the below steps:
Step 1: Go to Transaction section then click on GST Misc. Utilities
Step 2: Select E way Bill details (Generated by Self).A window will display to mention the Date range then click on Download.
Step 3: After download the data , check the report by click on View report tab.
Note - E way details can be download for 50 days at a time and details cannot be downloaded prior to 180 days from current date.

If the E-way bill not generated automatically in BUSY after invoice generation, Follow these guidelines to resolve it : 
 1: Go to Administration menu and then click on configuration and after that click on features and option then clcik on GST/VAT. 
 2: Then click on GSP configuration and enter correct GSP ID's and it should be validated successfully. 
 3: Go to Voucher series configuration and then enable generate e-way bill after saving in that series in which you wants to enable it.

If you want to genearate e way bill together in one to then please follow the 
given steps
Step 1: Go to Transaction menu then GST misc utilities.
Step 2: Then Eway bill & E invoice management then generate print E way bill.
Step 3: Then automatic then select voucher series and voucher series group
 and enter the starting date and ending date then click on load list to 
 load the vouchers. 
Step 4: Then press tab generate E way bill automatic and generate in one go.

Yes, e-invoice and e-way bill can be generated together in BUSY
Follow the below mentioned steps to generate E-way bill and E-invoice together: 
Step 1: Enable the E-way bill and E-invoice from GST/VAT
Step 2: Create GSP ID and Password from E-way bill portal and configured in BUSY
Step 3: After saving the voucher in Transport window tick the option Generate E-way bill within E-invoice
Step 4: and after mention the required details save that and the go to View and generate
Step 5 : Review the details and Generate.

If you're facing an issue with a high distance while generating an E-Way Bill, Please follow below Steps :
Step 1: If you're creating the E-Way Bill automatically, you can fix the problem by setting the distance to zero in the transport details of the voucher.
Step 2: If you're making the E-Way Bill using JSON, make sure to provide the correct distance in the transport details of the voucher. To confirm if the distance between two pincodes is accurate, check it on the E-Way Bill site.

You are getting an error that the distance required to encode is too high or incorrect because there is a limit on the pin to pin distance that can be entered for e-way bill as calculated as per e-waybill portal. To resolve this error, you need to reset the distance to zero before generating the e-way bill and it will picked automatically when e-waybill will be generated. 
To find correct pincode while generate e-waybill,you can check online pincode or can confirm from billed party.

If some of the E way bills are showing incorrect calculation then you can not modify the voucher now so please refer to the steps below:
1. Cancel the voucher through CTRL+X 
2. Create the voucher again with correct price and quantity details and generate the bill.
3. Before creating the Eway bill please make sure to check all the errors and the details showing in the eway bill window screen
4. If it shows the correct information then you can proceed to generate Eway bill now.