Frequently Asked Questions

BUSY has E Invoice Audit Report and E way Bill Audit Report which shows you that invoices that e way bill and e invoice has not been generated but it should be. To open that report follow these steps:
Step 1: Go to Transaction menu and click on GST Misc Utilities.
Step 2: Select E way Bill & E Invoice Management and can select the report E way Bill Audit Report or E Invoice Audit Report.
Step 3: Enter the date range and can see the report.

Told that you can do same process with their GSP credentials as follows: 
Step 1: Go to eway bill site & then login with their credentials. 
Step 2: Then go in option registration then GSP registration. 
Step 3: Then send OTP on regd. mobile no. & mention in portal. 
Step 4: Then select vendor & then create ID & password. 
Step 5: Then mention same in BUSY in GST/VAT in feature & option. 
Step 6: Then create eway bill from BUSY & then check.

You may follow below steps to fix the issue as in E-Way bill shoiwng zero distance even after updating the pincode:
 Step 1: Enter station and pincode in party master.
 Step 2: Also enter station and pincode in transport window.
 Step 3: Click on check distance option.
 Step 4: Then BUSY will pick the distance through portal.
 Step 5: Also can leave the distance 0 if there's any pin to pin discrepancy your distance will be auto calculate as per your given pin code.

To generate an e way bill for SEZ parties in BUSY, you need to first create a sale type by using these steps:
Step 1: Go to Administration then click on Masters.
Step 2: Select Sale Type and click on Add.
Step 3: Enter all the necessary details such as Name, Taxation Type, Tax rate and region should be Central then tick on SEZ Unit.
Step 4: Next, add sale voucher with that sale type and can have to mention Port Code and then generate e way bill.

There is no option in BUSY to make distance zero if you had generated eway bill along with e invoice. So you have to cancel the voucher and e invoice both and generate a fresh invoice.
Ensure that when you generate e invoice, generate it separetely by making Generate Eway bill withing E invoice No in transport details.
No, you cannot change the transporter details in the eway bill if already generated. You have to cancel eway bill from portal and generate again from BUSY.

To troubleshoot the invalid login credentials error when generating an E-Way Bill, follow these steps: 
Verify that your login credentials are correct and up-to-date. 
If your credentials are correct, try resetting your GSP ID and password. 
To reset your GSP ID and password, follow these steps: 
a. Login to the E-Way Bill / E-invoice portal. 
b. Go to GSP registration and complete the registration process. 
c. After following the ID and password reset steps, use GSP webtel and the pinnacle for BUSY GSP.

For generating E-way bill in bulk please refer to the steps below :
1. Go to Transaction menu 
2. Click on GST Miscl. Utilities
3. Eway Bill management
4. Click on Generate and print Eway bill tab
5. Select the option Automatic or Josn
6. Select voucher type date range and load the list 
7. Enable the option exclude vouchers already having eway bill number to filter only those vouchrs on which require to generate eway bill
8. Select the Invoices and click on the generate Eway bill tab

To change the E-way bill voucher type or date when generating the e-way bill for an invoice in BUSY, you can modify the voucher details before generating the e-way bill. 
Here are the steps for this process in general: 
Step 1: Access the E-way bill portal or system used in your country. 
Step 2: Look for the option to 'Cancel E-way bill' or 'Generate E-way bill' 
Step 3: Then Cancel Ewaybill from the Portal 
Step 4: Generate a new E-waybill from a BUSY

To enable E-way billing only for certain invoice series, you need to follow the below steps:
 Step 1: You need to configure it by going to Administration, then Configuration.
 Step 2: Voucher Series Configuration After that, select the sales voucher, in which case you need to select the series.
 Step 3: After selecting series, click on the voucher configuration option.
 Step 4: And then you will find the option of Generate E-way Bill After Saving as Y for certain invoice series in BUSY.

Yes, HSN code is mandatory to be entered in Item master for E way generation purpose.
To update the HSN code in item master, follow these steps:
Step 1: Go to Administration then click on master menu
Step 2: Choose item option then select modify tab
Step 3: After access the relevant item in modify mode, Update the correct hsn code and save the configuration.
Note- You can open the Item master in modify mode during voucher entry by pressing the ALT+M shortcut key at the item grid.