Frequently Asked Questions

The e way bill generation option is not appearing even enable for the voucher due to these reasons:
1. Input transport details option is disabled in voucher series configuration.
2. E way bill required option is disabled in the transport details window during voucher entry.
3. You have set the amount limit in the e way bill configuration and the invoice amount not match that criteria.
4. You don't have rights to generate or print e way bills.

To know the Pinnacle GSP Id password in BUSY, you need to follow these steps:
Step 1: Open your company then go to Administration.
Step 2: Click on Configuration then select Features / Options.
Step 3: Click on GST / VAT tab here you will see GSP Configuration tab.
Step 4: Just click on that and can see pinnacle user id and password.
Further, If there are not showing then you need check from the e way bill portal.

For update vehicle number details for E-way bill in BUSY please follow below mention steps:-
 Step 1:- Transaction Tab
 Step 2:- Sales Invoice
 Step 3:- Modify, select invoice no.
 Step 4:- After open invoice save on transportation window update vehicle no. of invoice and then create Eway bill.
 Note:- If Eway bill alreaady created with another vehicle no. recommend you to cancel bill and eway bill and genrated new bill with correct vehicle no.

If you're unable to print E-Invoices in BUSY and want to troubleshoot, follow these steps:
 Reason 1 - Printing Issues:
 Check if your printer driver is installed. If not, install it.
 Ensure you have the correct PDF document reader installed.
 Reason 2 - Time Limit:
 Don't try to print E-Invoices generated more than 2 days ago.
 By following these steps, you should be able to resolve the issue and print your E-Invoices in BUSY.

If you want to Generate an E-way bill in Bulk, follow these steps: 
Step 1: Go to the Transaction tab and select GST Miscellaneous Utility. 
Step 2: Then select E-way Bill & E-Invoice Management and choose Generate/Print E-way Bill. 
Step 3: Select the voucher series and date, click on Load List then select the invoices and Generate the E-way Bill. The E-way bill in Bulk will be generated and can be printed from there.

There are no any log or error code in BUSY for E-way bill to identify why billin fails for some party only
E-way generation errors depend on your data feeding how you enter the data if you enter the incorrect field or let the fields blank then you will get the error 
so if you are facing any error please specify that error, then it will be easy to provide the correct solution to you

If there is an error in the details entered for generating an e-way bill, the system will display an error message specifying the nature of the error. The error could be related to incorrect vehicle number format, missing or incorrect party details, invalid HSN code, or any other relevant information. To resolve the error, you will need to review the entered details, make the necessary corrections, and then try generating the e-way bill again.

Here are the steps to be followed for cancel incorrect e-way bill in BUSY :
Step 1: Go to Transaction menu 
Step 2: Click on voucher and then click on List option 
Step 3: Then open voucher in modify mode and press CNTRL+X for cancel e-way bill and invoice
Step 4: Then specify reason fro cancellation of e-way bill then cancelled it 
Note : In BUSY, we have provision to cancel both Invoice and e-way bill

for generate Einvoice from BUSY Bill See the Step 
 Step 1: Go to Transaction Sale Bill Click on add 
 Step 2: Enter the party details item details and GST 
 Step 3: Click on Save 
 Step 4: after click on save appring Transport details Windown Enable option 
 Step 5: Enable the option Requried Einvoice 
 Step 7: Verify and Check for any errors 
 Step 8: click on Generate Einvoice

To generate GSP id for E-waybill follow these steps:
Step 1: Login to the E-waybill portal
Step 2: After login to the E-waybill portal Then click on registration option
Step 3: Then click on for gsp option
Step 4: Then after proceeding it will ask you for the otp authentication so verify it
Step 5: Then proceed for a gsp id creation by clicking on add new option and create gsp for webtel and pinnacle both one by one