Frequently Asked Questions

If there is an error in the details entered for generating an e-way bill, the system will display an error message specifying the nature of the error. The error could be related to incorrect vehicle number format, missing or incorrect party details, invalid HSN code, or any other relevant information. To resolve the error, you will need to review the entered details, make the necessary corrections, and then try generating the e-way bill again.

To switch between the Webtel and Pinnacle servers in BUSY for e-way bill generation, you need to follow the below steps:
Step 1: Go to Administration, then select Configuration, then select Features and Options, and click on GST or VAT.
Step 2: Here you will see an option for the E-Way Bill/E-Invoice Required option,
Step 3: here you also find the GSP configuration in the GSP configuration, you can change the print priority from Pinnacle to Webtel.

Before generating E-Way bills for your invoices, you need to have the following details ready:
1. GSTIN (Goods and Services Tax Identification Number) of the supplier and recipient.
2. Invoice number and date.
3. HSN (Harmonized System of Nomenclature) code of the goods.
4. Quantity and value of the goods.
5. Place of supply.
6. Transporter details, including the transporter's ID and vehicle number.
Having these details prepared will help ensure a smooth process when generating E-Way bills for your invoices.

To switch between the Webtel and Pinnacle servers in BUSY for e-way bill generation, you need to follow the below steps:
Step 1: Go to Administration, then select Configuration, then select Features and Options, and click on GST or VAT.
Step 2: Here you will see an option for the E-Way Bill/E-Invoice Required option,
Step 3: here you also find the GSP configuration in the GSP configuration, you can change the print priority from Pinnacle to Webtel.

The e way bill generation option is not appearing even enable for the voucher due to these reasons:
1. Input transport details option is disabled in voucher series configuration.
2. E way bill required option is disabled in the transport details window during voucher entry.
3. You have set the amount limit in the e way bill configuration and the invoice amount not match that criteria.
4. You don't have rights to generate or print e way bills.

To know the Pinnacle GSP Id password in BUSY, you need to follow these steps:
Step 1: Open your company then go to Administration.
Step 2: Click on Configuration then select Features / Options.
Step 3: Click on GST / VAT tab here you will see GSP Configuration tab.
Step 4: Just click on that and can see pinnacle user id and password.
Further, If there are not showing then you need check from the e way bill portal.

For update vehicle number details for E-way bill in BUSY please follow below mention steps:-
 Step 1:- Transaction Tab
 Step 2:- Sales Invoice
 Step 3:- Modify, select invoice no.
 Step 4:- After open invoice save on transportation window update vehicle no. of invoice and then create Eway bill.
 Note:- If Eway bill alreaady created with another vehicle no. recommend you to cancel bill and eway bill and genrated new bill with correct vehicle no.

Here are the steps to be followed for cancel incorrect e-way bill in BUSY :
Step 1: Go to Transaction menu 
Step 2: Click on voucher and then click on List option 
Step 3: Then open voucher in modify mode and press CNTRL+X for cancel e-way bill and invoice
Step 4: Then specify reason fro cancellation of e-way bill then cancelled it 
Note : In BUSY, we have provision to cancel both Invoice and e-way bill

for generate Einvoice from BUSY Bill See the Step 
 Step 1: Go to Transaction Sale Bill Click on add 
 Step 2: Enter the party details item details and GST 
 Step 3: Click on Save 
 Step 4: after click on save appring Transport details Windown Enable option 
 Step 5: Enable the option Requried Einvoice 
 Step 7: Verify and Check for any errors 
 Step 8: click on Generate Einvoice

To generate GSP id for E-waybill follow these steps:
Step 1: Login to the E-waybill portal
Step 2: After login to the E-waybill portal Then click on registration option
Step 3: Then click on for gsp option
Step 4: Then after proceeding it will ask you for the otp authentication so verify it
Step 5: Then proceed for a gsp id creation by clicking on add new option and create gsp for webtel and pinnacle both one by one