Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gsp gov portal
What browser should I use for smooth functioning of the e-invoicing portal?
Google Chrome is the best browser for smooth functioning of the e-invoice portal.
What browser series in BUSY should I use for generating e-invoices?
Google Chrome is the best browser for smooth functioning of the e-invoice portal.
The automatic invoice generation in BUSY is not updated for the new two-factor authentication. How can I update this?
Currently there is no option available in BUSY for two factor authentication
I modified a voucher but the portal still shows the old voucher number. How can I fix this?
Once the GST return has been filled then it cannot be modified.
Do I need to create a webtel ID for the webtel server? How do I do this?
Yes, you need to create a WebTel ID for the WebTel server.
Export an invoice from BUSY to the government e-Invoice portal.
BUSY cannot generate or export invoices directly to the government portal.
How do I resolve my suspended GST registration status?
You have to contact from GST Customer Support Number regarding this.
The portal is asking for an OTP which I don't have. What should I do?
Please contact on portal helpdesk for assistance regarding OTP concern.
I am unable to find the E-Way Bill login ID in BUSY. Where can I find it to login?
Kindly contact to e way bill portal for this.
I am unable to receive the OTP for GST registration. How can I resolve this?
Kindly contact to gst portal for this.