Frequently Asked Questions

To resolve errors while uploading GST returns on BUSY?The rate column is not populating while filing GSTR-1 
 1. Sales Voucher Number cannot be start with zero 
 2. Sales Voucher Number cannot be more than 16 characters 
 3. HSN code should be Numeric and as per Aggregate Anual Turnover. 
 4. If the HSN code belongs to service then in item master you need to select tag category as service gst rate. 
 5. GST number should be Active and correct 
 6. mention correct state in account masters. 
 7. Check bill sundries accounts taggings. 
 8. Even you can generate e-return through JSON,CSV OR GOVERNMENT TEMPLATE. 
 9. Need to mention Tax rate in Item master 
 10. Select correct sale \ purchase type in vouchers. 
 If still having same issue then you can contact us on our centerlized 24*7helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

If you are unable to upload the JSON file on the portal, you can try the following troubleshooting steps:
 1.There maybe mistakes or errors in transactions entred in BUSY 
 2.Check the release version of BUSY before generating json as it must include latest stat release
 3.If all of above steps followed and still unable to upload on gst portal try uploading by different methods as given in BUSY
 4.In BUSY we can generate gst e return through given menthods
 Method 1 Direct upload in case of GSTR1
 Method 2 JSON
 Method 3 CSV file and it can used if unable to generate through JSON
 Method 4 As per government template
 Method 5 Plain excel
 And if it fails to upload json on portal generate through csv file and for that latest gst offline tool must be installed in system and import csv file in gst offline tool and then uplaod on gst portal and errors can be checked

The frequency of filing GST returns can be either monthly or quarterly. The choice depends on the business's turnover and preferences. 
 Pros of monthly filing:
 1. Timely compliance with GST regulations.
 2. Regular tracking of input tax credit.
 3. Avoidance of penalties for late filing.
 Cons of monthly filing:
 1. Increased administrative burden.
 2. More frequent reconciliation of data.
 3. Potential for errors due to frequent filing.
 Pros of quarterly filing:
 1. Reduced administrative burden.
 2. More time for accurate data reconciliation.
 3. Consolidation of data for multiple months.
 Cons of quarterly filing:
 1. Longer intervals between filing and tracking input tax credit.
 2. Potential for penalties if there are errors in consolidated data.
 3. Delayed availability of data for decision-making.
 Ultimately, the choice between monthly and quarterly filing depends on the business's specific needs and capabilities. It is advisable to consult with a tax professional to determine the most suitable filing frequency.

BUSY provides training resources to help users learn how to effectively use the software. These resources include user guides, manuals, and tutorials. Users can access these resources to understand the features and functionalities of the software and troubleshoot common issues. 
 To troubleshoot issues with generating OTP in BUSY, users can try the following steps:
 Step 1:Go to administration menu and select configuration option.
 Step 2:In configuration option select feature and option and click on GST/VAT.
 Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
 Step 4:After that login your GST portal and Go to your Return dashboard.
 Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
 Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
 Step 7:Then Click on confirm button to save.

To upload GSTR1 directly from BUSY, then follow below steps:
Step 1: Ensure that you have granted API access through your GST portal
Step 2: After that go to administration menu and then configuration submenu
Step 2: Then select feature and options and after that click on gst and vat tab
Step 3: Now mention your gst portal username in the respective field and select save option to save the changes
Step 4: Then go to display menu and then click on gst reports
Step 5: After that click on gst return option and select gstr1 e-return option 
Step 6: Now select direct upload option and specify starting date and ending date and then press Ok
Step 7: After that check the possible errors in transactions, hsn summary and ducument summary, If you do not find any error then click on proceed with direct upload option
Step 8: Then provide the otp you get on your registered number or mail and then press ok to upload gstr1.

To generate error free GSTR1 Json file from BUSY , you need to follow the below steps:
 Step 1: Go to display then click on Gst reports menu
 Step 2: Now Click on GST retuns then select the GSTR1 eReturn
 Step 3: Next, Select JSON format for generate GSTR 1 return
 Step 4: Afterward, select the date range and verify the other details as per requirement and press Ok tab
 Step 5: Check the possible errors related to Transaction , hsn summary and document summary.
 Step 6: After rectify all the errors, Proceed With JSON option.
 Points to noted
 1. Make sure the Gstin of Parties must be active.
 2. Hsn code mentioned in item master must be valid
 3: If any hsn mentioned for 2 different unit then it is mandatory to update hsn desciption for such units.
 4. According to AATO , HSN codes must be entered in the item master according to turnover.

Kindly share the specific error message to assist you accordingly.
 Further, If you are unable to upload return and OTP not recieved then please follow the given steps :
 Step 1: Go to Administration Menu 
 Step 2: Click on Configuration option 
 Step 3: Then click on Feature and option 
 Step 4: Click on GST/VAT Feature 
 Step 5: Then make sure correct GST number mentioned in left side of the window
 Step 6: Then Make sure Correct Gst Portal username is mentioned in Right side of the window
 Step 7: Then open your web browser then type gst.gov.in
 Step 8: Login Gst Portal with Username and password 
 Step 9: Then click on My profile 
 Step 10: Then click on Manage API access
 Step 11: Enable API as Y then specify 30 days then click on Confirm button and save the configuration
 Step 12: Afterward, You can proceed to generate return

Solution 1 :Specific format and guidelines to follow while entering data for GST files in BUSY are given below: 
 1: Update BUSY with latest release. 
 2: Account tagging should be correct. 
 3: While enter voucher,check your invoice numbering/invoice amount and relevant sale/purchase type. 
 4: Validate party GSTIN. 
 5: Hsn code of item should be valid. 
 6: Tax category in item master belongs to relevant type .e.g. Goods/service. 
 7: Check all possible error before generate GST file. 
 Solution 2: You can correct erros in HSN codes in BUSY while filling GST return. 
 1: Update BUSY with latest release. 
 2: Go in transaction, and select Gst misc. utlites ,under it click on validate HSN online. 
 3: Update HSN/SAC code description, if there is any duplicacy in HSN code. 
 4: Define correct HSN code category as Goods/service. 
 5: Mention HSN code as per your turnover.e.g 4/6/8 digit.

"If you want to upload the GST return from the software in one go you can upload through various methods such as direct upload,government template,JSON,CSV and plain excel 
 To upload your gst return from BUSY follow these steps:
 Step 1: Go to display menu 
 Step 2: Then click on gst reports 
 Step 3: Then click on GST returns
 Step 4: Afterwards you can select specific return such as gstr 1 e-return,gstr 3b e-return etc then you can proceed for the upload process of GST return
 Step 5: In case of direct upload you need to specify the gst portal username in GST/VAT configuration and also you need to enable api access from gst portal
 Note: As you want to upload your gst return in one go so we recommend you to do upload through direct upload buton as it is the faster way to upload the gstr data to government portal
 "

In BUSY, we can upload sales, sales return, and credit/debit note data directly to the portal through the GSTR-1 Direct Upload option.
 Please follow the below steps to upload GSTR 1 directly from BUSY to portal.
 Step 1: Go to administration then configuration
 Step 2: Then click on Features and option 
 Step 3: Select GST/VAT tab
 Step 4: Mention GSTIN and GST portal username and then save the configuration
 Step 5: Login GST portal
 Step 6: Now Go to my profile section 
 Step 7: Click on Manage API access
 Step 8: Click on YES and mention duration for same.
 Step 9: Go to Display and select GST report 
 Step 10: Click on GST return 
 Step 11: Select GSTR-1 e return
 Step 12: Proceed for Direct upload
 Step 13: Mention date and check possible error
 Step 14: Mention the OTP received on you registered mail id and mobile number.
 Step 15: Upload the GSTR1