Frequently Asked Questions

To resolve error related to missing HSN/SAC while generate GSTR1 return , you need to follow the below steps:
 Step 1: Go to Display then click on GST report tab and select GST Return option from it
 Step 2: After select GSTR1 eReturn, select the JSON option and mention the date range
 Step 3: Now press on ok tab then click on error in HSN summary
 Step 4: If there are missing HSN codes, an error stating HSC/SAC cannot be blank will appear. Click on the error to display the voucher in which the HSN is missing.
 Step 5: Now, open the voucher and access the item master in modify mode by pressing the ALT+M shortcut key.
 Step 6: Next , Mention the HSN/SAC in HSN code field and validate the same.
 Step 7:After successfully updating the HSN/SAC, save the item master. Your GSTR-1 is now free from the Missing HSN error.

Yes, we can guide you step-by-step process of uploading the HSN summary correctly on portal. You need to upload GSTR1 on portal because HSN Summary is part of GSTR1.
 To direct upload GSTR1 to portal from BUSY, you need to follow these steps:
 Step 1: Go to the Administration menu and select Configuration.
 Step 2: Choose Features / Options and then GST / VAT. 
 Step 3: Enter your GST portal username in the GST Portal User Name field and save it.
 Step 4: Next, open the Display menu and select GST Reports.
 Step 5: Choose GST Returns then GSTR-1 eReturn and select the Direct Upload option.
 Step 6: Enter the date range and press OK. You can also check for errors before proceeding.
 Step 7: You can also generate the JSON file and upload it to portal.
 Note: Please ensure the API access is enabled on GST portal before upload return.

Steps to follow to reconcile the GSTR data with the BUSY data.
 Step 1: Go to administration menu and select configuration option.
 Step 2: In configuration option select feature and option and click on GST/VAT.
 Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
 Step 4:After that login your GST portal and Go to your Return dashboard.
 Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
 Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
 Step 7:Then Click on confirm button to save.
 Step 8:After enabling API access from portal, Go to transaction menu and select gst misc. utilities option.
 Step 9:Then select first download GSTR json data and after that select reconcile GSTR data to reconcile entries.

Steps to follow to reconcile the GSTR data with the BUSY data.
 Step 1: Go to administration menu and select configuration option.
 Step 2: In configuration option select feature and option and click on GST/VAT.
 Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
 Step 4:After that login your GST portal and Go to your Return dashboard.
 Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
 Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
 Step 7:Then Click on confirm button to save.
 Step 8:After enabling API access from portal, Go to transaction menu and select gst misc. utilities option.
 Step 9:Then select first download GSTR json data and after that select reconcile GSTR data to reconcile entries.

If You Are unable to generate GSTR-1/GSTR-3B in BUSY Follow below steps: 
 1.Update Your BUSY to the latest version. 
 2.Check all the options of configuration. 
 3.Commanly Errors Occur Like error in transaction summary,HSN summary, document summary. 
 4.Dont remove the special character which is pre defined. 
 5.If you face An error of HSN summary Check The HSN length According To your AATO(Anual Turnover). 
 6.In Transaction Summary error Check The transactions Tax category. 
 7.Ensure the Service Item Cannot Enter Under Goods Tax Category. 
 8.Check The Folder Path in Which You Download the File. 
 9.Always Define fresh folder path for File generation. 
 10.Try To Check with Other internet connection. 
 11.Exclude BUSY in your anti virus. 
 12.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Steps to follow to reconcile the GSTR data with the BUSY data
 Step 1:Go to administration menu and select configuration option.
 Step 2:In configuration option select feature and option and click on GST/VAT.
 Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
 Step 4:After that login your GST portal and Go to your Return dashboard.
 Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
 Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
 Step 7:Then Click on confirm button to save.
 Step 8:After enabling API access from portal, Go to transaction menu and select gst misc. utilities option.
 Step 9:Then select first download GSTR json data and after that select reconcile GSTR data to reconcile entries.

If you want to resolved specific voucher level errors in the GSTR 1 file 
 then please follow the given steps
 Step 1: Go to display menu then GST reports then GST returns then 
 GSTR 1 ereturn.
 Step 2: Proceed to generate json then set date range and check other option then 
 ok. then check possible error window will appear.
 Step 3: Select first option of check error in transaction if found any voucher 
 in error. 
 Step 4: Read error message carefully then open the voucher in modify mode and do 
 correction in the respective field wherein you found mistake and resave
 then again check error in trasaction. 
 Step 5: If no voucher is shown in the error report, then the error has been rectified. 
 Continue with the same steps for another error report and correct it by 
 modifying the voucher

Steps to follow to download the filled returns in BUSY.
 Step 1: Go to administration menu and select configuration option.
 Step 2: In configuration option select feature and option and click on GST/VAT.
 Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
 Step 4:After that login your GST portal and Go to your Return dashboard.
 Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
 Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
 Step 7:Then Click on confirm button to save.
 Step 8:After enabling API access from portal, Go to transaction menu and select gst misc. utilities option.
 Step 9:Then select download GSTR json data and then select the relevant return which you want to download.

To avoid minor mismatches between the accounting system and GST portal for invoices, you can follow these steps:
 Step 1. Ensure accurate data entry: Double-check all invoice details, such as invoice numbers, dates, and amounts, before entering them into the accounting system.
 Step 2. Regularly reconcile data: Reconcile the invoices recorded in the accounting system with the invoices uploaded to the GST portal on a regular basis to identify any discrepancies.
 Step 3. Verify GSTIN numbers: Ensure that the GSTIN numbers of your suppliers and customers are correctly entered in the accounting system to avoid any mismatches.
 Step 4. Keep track of changes: Monitor any changes made to invoices, such as modifications in dates or amounts, and update the accounting system accordingly.
 Step 5. Stay updated with GST rules: Stay informed about the latest GST rules and regulations to ensure compliance and accurate recording of invoices in the accounting system.s.

Here are few steps you can follow to fix it, if there are differences between the GST return and my books of accounts totals:
 Step 1: Go to House Keeping and click on Update Voucher GST summary and run this process after backup.
 Step 2: Go to Display then click on GST reports and then click on GST Audit Reports.
 Step 3: Click on Reconcile Account and GST report and select it for Sales and it will show the mismatch entries between the books of account sales and gst sales.
 Step 4: Then look for mismatch in the taxable amounts, discounts, or freight related amount.
 Step 5: Further if still does not match with above process then you have to check the sales register in short date range and compare it with the GST returns.
 Step 6: After checking in short range you have to check and rectify entries.