Frequently Asked Questions

You do not need to enter your GST portal login password in BUSY to directly upload GSTR-1 to the portal
 From BUSY you can direct upload GSTR1 return on portal or generate GSTR1 return JSON file and can upload to portal. To do this follow these steps:
 Step 1: Go to the Administration menu and select Configuration.
 Step 2: Choose Features / Options and then GST / VAT. 
 Step 3: Enter your GST portal username in the GST Portal User Name field and save it.
 Step 4: Next, open the Display menu and select GST Reports.
 Step 5: Choose GST Returns then GSTR-1 eReturn and select the Direct Upload option.
 Step 6: Enter the date range and press OK. You can also check for errors before proceeding.
 Step 7: You can also generate the JSON file and upload it to portal.
 Note: Please ensure the API access is enabled on GST portal before upload return.

If the party transaction is displayed as local instead of interstate, you should verify the state specified in the party master and the sale/purchase type selected during voucher entry, you can follow the steps:
 1. To check the state mention in account master
 Step 1: Go to administration then click on master tab and then select account option
 Step 2: Now Click on Modify tab and select the account master to open in modify mode
 Step 2: Check the state mentioned in master if required then correct and save the account master.
 2: To check the sales/pur type mentioned in Sales invoice
 Step 1: Go to transaction then click on sale voucher type and select on modify tab
 Step 2: Now mention the voucher series , number and date to display voucher in modify mode
 Step 3: Verify the Sales/pur type selected in invoice , correct the same if required 
 Step 4: Save the invoice

Find out the steps to do monthly ITC Tagging in BUSY 
 Step 1: Go to administration menu and select configuration option
 Step 2: In configuration option select feature and option.
 Step 3: Then select GST/VAT option and make sure to mention Y in the enable ITC tagging after that click on save button.
 Step 4: After that go to transcation option and select GST misc. utilities option.
 Step 5: Then select monthly itc tagging as per 2A or 2B.
 Step 6: In next window of monthly ITC tagging to be shown as select party wise or date wise as per your requirement.
 Step 7: After that select the period for which you want use tagging.
 Step 8: Now press F4 key to change status from pending to claimed and mention period in which select return period.
 Step 9: Then can check Gtsr3b report with enabling the option of pick relevant ITC from monthly ITC tagging

If You Are Facing a GST mismatch errors in filed returns in BUSY Follow below steps: 
 1.Update Your BUSY to the latest version. 
 2.Check all the options of configuration. 
 3.Commanly Errors Occur Like error in transaction summary,HSN summary, document summary. 
 4.Dont remove the special character which is pre defined. 
 5.If you face An error of HSN summary Check The HSN length According To your AATO(Anual Turnover). 
 6.In Transaction Summary error Check The transactions Tax category. 
 7.Ensure the Service Item Cannot Enter Under Goods Tax Category. 
 8.Check The Folder Path in Which You Download the File. 
 9.Always Define fresh folder path for File generation. 
 10.Try To Check with Other internet connection. 
 11.Exclude BUSY in your anti virus. 
 12.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

To add or update invoice and bill details in the BUSY software, you can follow these steps:
 1. Open the BUSY software and go to the 'Transaction' section 
 2. Select the voucher type and then the option to create a new invoice or bill.
 3. Fill in the required details such as customer information, product or service details, quantities, prices, and any applicable taxes.
 4. If you need to update an existing invoice or bill, locate the specific invoice or bill in the software and select the option to edit or modify it.
 5. Make the necessary changes to the invoice or bill details and save the updated information.
 Please note that the exact steps may vary slightly depending on the version of the BUSY software you are using. It is recommended to refer to the software's user manual or contact BUSY customer support for detailed instructions specific to your version.

Steps to follow to resolve the error of api under maintenance while direct upload GSTR1.
 Step 1: Go to administration menu and select configuration option.
 Step 2: In configuration option select feature and option and after selecting feature and option click on GST/VAT.
 Step 3: In GST/VAT window make sure to mention GSTIN and Gst portal username.
 Step 4: After that login your GST portal and Go to your Return dashboard.
 Step 5: Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
 Step 6: And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
 Step 7: Then Click on confirm button to save and after that check again by uploading return.
 Step 8: If still error is showing on portal you can try after some time or upload return with JSON format.

If the HSN code details are not getting reflected after uploading JSON data from BUSY for GST return filing then follow the given points 
 Step 1 Go to display and then gst reports 
 Step 2 Select gstr 1 under gst retrun option and select the return period 
 Step 3 In gstr1 report select the section which shows hsn wise summary of transactions and enter on it 
 Step 4 Now under hsn wise summary check hsn code column and make sure transaction should not have any blank hsn code item 
 Step 5 Then under gst returns go to gst e returns, select gstr 1 e reutrn 
 Step 6 Make sure before generate gstr1 skip hsn summary option should be disabled 
 Step 7 Check possible errors in hsn wise summary 
 Step 7 Also make sure to generate gstr1 with latest product and stat release and then proceed

To post entries so that they are reflected properly in GST return filing like GSTR-3B, you need to ensure the following:
 Step 1: Your voucher should be entered with correct sale/purhase type and tax rates.
 Step 2: Ensure that Skip in GST reports option will be disabled in your sale purchase type so that voucher will reflect into your GSTR 3B report.
 Step 3: Make sure to include all eligible input tax credits (ITC) in your purchase and registered expense entries.
 Step 4: Also verify that entries such GST adjustment entries , Consolidated RCM payable vouchers are posted correctly.
 Step 5: You can also verify the Customer GSTIN that it should be active.
 Step 6: Before filing GSTR 3b check the audit reports provided by BUSY to rectify any kind of mismatch related to account posting or amount misatch.
 It is a advisable to consult a tax professional for further checking and clarification.

If you have made any changes to the invoices in BUSY after uploading the JSON file on portal, so those changes wont be reflected on your portal,you need to follow these steps:
 First, you need to reset the uploaded data for GSTR-1 on the GST portal,to reset your data you can Log in to the GST portal (https://www.gst.gov.in/).
 1.Go to the Services tab and select Returns from the drop-down menu.
 2.Click on Returns Dashboard.
 3.Select the Financial Year and Return Filing Period monthly or quarterly,
 4.Choose the GSTR-1 form.
 5.You will see a list of sections for your GSTR-1 return. Click on the respective section that you want to reset.
 6.You should find an option to Reset the data for that section. Click on it to reset the data.After that,make changes to the invoices in your BUSY Accounitng software,and then create the JSON file again,Afterward,please re-upload the JSON file to the portal.

Steps to follow to reconcile the GSTR data with the BUSY data.
 Step 1: Go to administration menu and select configuration option.
 Step 2: In configuration option select feature and option and click on GST/VAT.
 Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
 Step 4:After that login your GST portal and Go to your Return dashboard.
 Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
 Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
 Step 7:Then Click on confirm button to save.
 Step 8:After enabling API access from portal, Go to transaction menu and select gst misc. utilities option.
 Step 9:Then select first download GSTR json data and after that select reconcile GSTR data to reconcile entries.