Frequently Asked
Questions

Q: What should I do if the GST return form shown in the software does not match the actual return I need to file as per the GST rules?

First ensure all transaction related to gst return entered in BUSY correctly, After upload return from BUSY to gst portal not make any amendment on portal manually.

Q: I am not satisfied with the support response for my GST return filing issue. Can I speak to a supervisor or someone more senior?

If you are facing any issue related to GST return filling, please feel free to write email at support@busy.in or can contact to your local channel partner.

Q: Can I email the JSON file to my accountant for them to upload, or do I need to provide any other files?

You cannot email the GST return json file directly from BUSY. Further, you can share the file on mail manually after generate GST return json from BUSY.

Q: The GST returns file downloaded from BUSY is different from the format I need. How can I get the exact layout?

From BUSY you can download Gst Return in JSON or in Excel only and json format is supported on Gst portal you can't change format from BUSY.

Q: What is the offline tool that the agent is downloading?How do I update my business details in BUSY for GST compliance?

Offline tool is the utility that is provided by the government for converting the govt template or csv file into json format for uploading on gst portal.

Q: What happens if my tax filing is rejected due to problems with the ID data? Will I have to re-submit?

If you tax filling is rejected due to GST portal ID data have to cerrect your neccesary requirement to ID og GST then re upload the data.

Q: The JSON file exported from BUSY is not opening properly. What should I do?

Json file exported from BUSY does not open, you need to upload it on GST Portal directly and then you can view you data on GST Portal.

Q: I am getting errors while filing my GST returns. Can you help troubleshoot?

For resolving the error in gst filing you need to consult to CA or accountant as we can help you in GST return uploadation on gst portal.

Q: How to avoid path issues while extracting the GST offline tool in BUSY?

To prevent path issues when extracting the GST offline tool, you can create a new folder on your desktop and then extract the file into this location.

Q: How frequently can I file GST returns using BUSY monthly, quarterly etc?

You can upload GST returns using BUSY either monthly or quarterly but for filing the return and final process you have to go to the GST portal

Find Solutions to Common Issues Related to taxation - gst e returns

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What should I do if the GST return form shown in the software does not match the actual return I need to file as per the GST rules?

First ensure all transaction related to gst return entered in BUSY correctly, After upload return from BUSY to gst portal not make any amendment on portal manually.

I am not satisfied with the support response for my GST return filing issue. Can I speak to a supervisor or someone more senior?

If you are facing any issue related to GST return filling, please feel free to write email at support@busy.in or can contact to your local channel partner.

Can I email the JSON file to my accountant for them to upload, or do I need to provide any other files?

You cannot email the GST return json file directly from BUSY. Further, you can share the file on mail manually after generate GST return json from BUSY.

The GST returns file downloaded from BUSY is different from the format I need. How can I get the exact layout?

From BUSY you can download Gst Return in JSON or in Excel only and json format is supported on Gst portal you can't change format from BUSY.

What is the offline tool that the agent is downloading?How do I update my business details in BUSY for GST compliance?

Offline tool is the utility that is provided by the government for converting the govt template or csv file into json format for uploading on gst portal.

What happens if my tax filing is rejected due to problems with the ID data? Will I have to re-submit?

If you tax filling is rejected due to GST portal ID data have to cerrect your neccesary requirement to ID og GST then re upload the data.

The JSON file exported from BUSY is not opening properly. What should I do?

Json file exported from BUSY does not open, you need to upload it on GST Portal directly and then you can view you data on GST Portal.

I am getting errors while filing my GST returns. Can you help troubleshoot?

For resolving the error in gst filing you need to consult to CA or accountant as we can help you in GST return uploadation on gst portal.

How to avoid path issues while extracting the GST offline tool in BUSY?

To prevent path issues when extracting the GST offline tool, you can create a new folder on your desktop and then extract the file into this location.

How frequently can I file GST returns using BUSY monthly, quarterly etc?

You can upload GST returns using BUSY either monthly or quarterly but for filing the return and final process you have to go to the GST portal

Frequently AskedQuestions