Frequently Asked
Questions

Q: I want to reconcile the entries made in the software with government GST portal. But I am unable to match GSTR- and GSTR- details. What should I do to fix this?

If unable to match GST then check: Step 1 : View data entry Step 2 : Match periods Step 3 : GSTIN verification Step 4 : Reconcile

Q: What should I do if the GST return form shown in the software does not match the actual return I need to file as per the GST rules?

First ensure all transaction related to gst return entered in BUSY correctly, After upload return from BUSY to gst portal not make any amendment on portal manually.

Q: I am not satisfied with the support response for my GST return filing issue. Can I speak to a supervisor or someone more senior?

If you are facing any issue related to GST return filling, please feel free to write email at support@busy.in or can contact to your local channel partner.

Q: Can I email the JSON file to my accountant for them to upload, or do I need to provide any other files?

You cannot email the GST return json file directly from BUSY. Further, you can share the file on mail manually after generate GST return json from BUSY.

Q: The GST returns file downloaded from BUSY is different from the format I need. How can I get the exact layout?

From BUSY you can download Gst Return in JSON or in Excel only and json format is supported on Gst portal you can't change format from BUSY.

Q: What is the offline tool that the agent is downloading?How do I update my business details in BUSY for GST compliance?

Offline tool is the utility that is provided by the government for converting the govt template or csv file into json format for uploading on gst portal.

Q: What happens if my tax filing is rejected due to problems with the ID data? Will I have to re-submit?

If you tax filling is rejected due to GST portal ID data have to cerrect your neccesary requirement to ID og GST then re upload the data.

Q: What are the alternate method to generate Gst return if govt. template take too much time to generate return?

If you are using the government template for generating returns is time-consuming, Then consider using alternative methods such as Direct Upload or JSON for a quick response

Q: Why am I getting a blank error window in HSN summary and check document summary too while generating GSTR-?

The blank error window showing in the HSN summary and document summary while generating GSTR-1 could be due to the absence of any errors in those sections.

Q: Could you explain the specific error message I'm getting when trying to file returns? What does it indicate?

To help you better, we need to know the error message that you receive while filing the returns. Please share the error message or code with us.

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I want to reconcile the entries made in the software with government GST portal. But I am unable to match GSTR- and GSTR- details. What should I do to fix this?

If unable to match GST then check:
 Step 1 : View data entry
 Step 2 : Match periods
 Step 3 : GSTIN verification
 Step 4 : Reconcile

What should I do if the GST return form shown in the software does not match the actual return I need to file as per the GST rules?

First ensure all transaction related to gst return entered in BUSY correctly, After upload return from BUSY to gst portal not make any amendment on portal manually.

I am not satisfied with the support response for my GST return filing issue. Can I speak to a supervisor or someone more senior?

If you are facing any issue related to GST return filling, please feel free to write email at support@busy.in or can contact to your local channel partner.

Can I email the JSON file to my accountant for them to upload, or do I need to provide any other files?

You cannot email the GST return json file directly from BUSY. Further, you can share the file on mail manually after generate GST return json from BUSY.

The GST returns file downloaded from BUSY is different from the format I need. How can I get the exact layout?

From BUSY you can download Gst Return in JSON or in Excel only and json format is supported on Gst portal you can't change format from BUSY.

What is the offline tool that the agent is downloading?How do I update my business details in BUSY for GST compliance?

Offline tool is the utility that is provided by the government for converting the govt template or csv file into json format for uploading on gst portal.

What happens if my tax filing is rejected due to problems with the ID data? Will I have to re-submit?

If you tax filling is rejected due to GST portal ID data have to cerrect your neccesary requirement to ID og GST then re upload the data.

What are the alternate method to generate Gst return if govt. template take too much time to generate return?

If you are using the government template for generating returns is time-consuming, Then consider using alternative methods such as Direct Upload or JSON for a quick response

Why am I getting a blank error window in HSN summary and check document summary too while generating GSTR-?

The blank error window showing in the HSN summary and document summary while generating GSTR-1 could be due to the absence of any errors in those sections.

Could you explain the specific error message I'm getting when trying to file returns? What does it indicate?

To help you better, we need to know the error message that you receive while filing the returns. Please share the error message or code with us.

Frequently AskedQuestions