Frequently Asked Questions

To file your quarterly GSTR-1 returns, you can follow these steps:
 Step 1 : CLick on display
 Step 2 : GST reportz
 Step 3 : GST returns
 Step 4 : Go to the GSTR-1 filing section.
 Step 5 : Select the quarterly filing option.
 Step 6 : Fill in the required details for the respective quarter.
 Step 7 : Generate the GSTR-1 report.
 Step 8 : Check for any errors or discrepancies in the report.
 Step 9 : Save the report as a JSON file.
 Step 10 : Go to the GST portal and log in.
 Step 11 : Upload the JSON file of your GSTR-1 return.
 Step 12 : Verify the OTP (one-time password) for authentication.
 Step 13 : Submit the return.

To check if your credit/debit note data is interstate or intrastate, you can follow below steps:
 Step 1: Go to Display and click on GST reports.
 Step 2: Under GST reports click on GST returns.
 Step 3: Open relevant gst return such as GSTR 1 or GSTR 2 return data.
 Step 4: Then open the relevant section for debit credit notes section. So, you will the the field of place of supply.
 Step 6:If the place of supply of the party is different from your state, then the supply is interstate and IGST tax will be shown. If the state of the party is same as your state, then the supply is intrastate and CGST and SGST will be tax will be shown.

Currently, BUSY has only option to direct upload GSTR-1 return to portal. 
 To upload your GSTR-1 return directly to the GST portal from BUSY, you need to follow these steps:
 Step 1: Open the Administration menu and select Configuration.
 Step 2: Choose Features / Options and then GST / VAT. Enter your GST portal username in the GST Portal User Name field and save it.
 Step 3: Next, open the Display menu and select GST Reports.
 Step 4: Choose GST Returns then GSTR-1 eReturn and select the Direct Upload option.
 Step 5: Enter the date range and press OK. You can also check for errors before proceeding.
 Note: Please ensure the API access is enabled on GST portal before upload return.

Currently, BUSY has only option to direct upload GSTR-1 return to portal. 
 To upload your GSTR-1 return directly to the GST portal from BUSY, you need to follow these steps:
 Step 1: Open the Administration menu and select Configuration.
 Step 2: Choose Features / Options and then GST / VAT. Enter your GST portal username in the GST Portal User Name field and save it.
 Step 3: Next, open the Display menu and select GST Reports.
 Step 4: Choose GST Returns then GSTR-1 eReturn and select the Direct Upload option.
 Step 5: Enter the date range and press OK. You can also check for errors before proceeding.
 Note: Please ensure the API access is enabled on GST portal before upload return.

To resolve the error while generating GSTR 1 Return , You can follow the given steps : 
 1. Sales Voucher Number cannot be start with zero 
 2. Sales Voucher Number cannot be more than 16 characters 
 3. HSN code should be Numeric and as per Aggregate Anual Turnover.
 4. If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
 5. GST number should be Active and correct 
 6. mention correct state in account masters.
 7. Check bill sundries accounts taggings.
 If still having same issue then you can contact us on our centerlized 24*7helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

To resolve the error message while filing returns in BUSY, You can follow the below steps : 
 1. Sales Voucher Number cannot be start with zero 
 2. Sales Voucher Number cannot be more than 16 characters 
 3. HSN code should be Numeric and as per Aggregate Anual Turnover.
 4. If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
 5. GST number should be Active and correct 
 6. mention correct state in account masters.
 7. Check bill sundries accounts taggings.
 If still having same issue then you can contact us on our centerlized 24*7helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

There are the common errors in generating GSTR 1 JSON : 
 1. Sales Voucher Number cannot be start with zero 
 2. Sales Voucher Number cannot be more than 16 characters 
 3. HSN code should be Numeric and as per Aggregate Anual Turnover. 
 4. If the HSN code belongs to service then in item master you need to select tag category as service gst rate. 
 5. GST number should be Active and correct 
 6. mention correct state in account masters. 
 7. Check bill sundries accounts taggings. 
 If still having same issue then you can contact us on our centerlized 24*7helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

For file Gstr 1 please follow these steps:
1. Go in Display then Go in Gst Reports 
2. Then Go in GST Returns then go in gstr 1 eReturn
3. Then choose Report to be generated option like Direct Upload,JSON,CSV File and govt. Template
4. Then choose date range and check possible errors and generate or file gstr 1 
For Gstr 2 you have no need to file gst return because it is a auto-populated report.
For file Gstr 3B please follow thsese steps:
1. Go in Display then Go in Gst report
2. Then Go in Gst Return then Gstr 3b eReturn and select return format like json and govt. template
3. Then select date range and check possible error and generate return and upload on gst portal

To generate the GSTR-1 from BUSY follow the below given steps:
Step 1: Go to display menu and select Gst reports from it.
Step 2: Then you will find Gst returns option and then select GSTR-1 eReturn.
Step 3: After that select the format in which you want to generate the report according to your BUSY model.
Step 4: Then you will find GSTR-1 eReturn option and you need to select your date range and path for generating return.
Step 5: After selecting date range click on ok button and select check possible error in the coming window.
Step 6: Make sure no error should be left and then click on proceed with json or your relevant format in which you want to upload report on gst portal.

There are the solutions of E-return file are not getting uploaded from BUSY to GST portal : 
 1. Sales Voucher Number cannot be start with zero 
 2. Sales Voucher Number cannot be more than 16 characters 
 3. HSN code should be Numeric and as per Aggregate Anual Turnover.
 4. If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
 5. GST number should be Active and correct 
 6. mention correct state in account masters.
 7. Check bill sundries accounts taggings.
 If still having same issue then you can contact us on our centerlized 24*7helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in