Frequently Asked Questions

Here are simplified steps for adding B2B party details in a government template for GST returns:
Step 1: Open the Display menu and select GST Reports.
Step 2: Choose GST Return and then the return type you want to generate, such as GSTR-1 eReturn, GSTR-3B eReturn, etc.
Step 3: Choose the report format you want to generate, such as CSV File, As per Govt. Template, or Plain Excel.
Step 4: For Govt template you need to download then template from the portal and specify the template path while generate return.
Step 5: For GSTR-1 CSV you need to export CSV and then import in GST offline utility and generate return.

If your GSTR3B is showing the incorrect tax liability, you need to check these steps to rectify it:
 Step 1: Go to Display menu and click on GST Reports.
 Step 2: Select GST Summaries and then GST Summary.
 Step 3: Enter the period and open the report. This report will show you input and output based on the transaction you have entered.
 Step 4: You need to adjust the input output by pressing F4 then check the tax liability is showing correct or not.
 Step 5: Alternatively, you can also check the GSTR3B in short range and find the date when it is showing wrong.

To enable your API access GST portal to direct upload GSTR1 from BUSY, you need to follow these steps:
 Step 1: Visit the GST portal at gst.gov.in and click on Login. 
 Step 2: Enter your credentials to login to your account. 
 Step 3: On the top right, click on My Profile. 
 Step 4: Under the quick-links panel, select Manage API Access. 
 Step 5: Select Enable API as Yes and choose the desired duration from the dropdown. You can select a minimum of 6 hours or a maximum of 30 days. 
 Step 6: Click on ‘Confirm’ to activate the API session.

If you are facing issues with generating JSON file you can check below things:
 Step 1:You need to check that the release of BUSY is the latest one.
 Step 2:You need to check for errors in transactions, HSN summary, and document summary. Make sure there are no errors in those sections, If there are any errors, you should correct them.
 Step 3:if still same,Check the default path, it should typically go to C:/BUSYwin. If there is any issue with this path, create a new folder on your desktop location, provide the path for that location, and generate the JSON file,make sure JSON will generate successfully.

To maintain and track invoices, you can add vouchers from transaction and see list of all invoices. To see list you can go to transaction then select desired voucher and click on list you can also check in display option for different report options.
 Purchase order does not reflect in any GST return , to see purchase order report go to display and selcet order processing then see report. 
 If your business type is regular then you have to file GSTR 1, GSTR 3B and GSTR 9 and if composition dealer then GSTR 4 . 
 For futher clarification please contact your CA .

Yes there are common errors or issues while uploading GSTR 1 from BUSY
 1. Wrong GSTIN error.
 2. GSTIN structure error if wrong type of dealer tagged in party master.
 3. Voucher number duplication and voucher number structure error.
 4. Blank HSN item found and some of the 
 Further if you need any documentation or guide for filing GST returns then please
 follow the given steps
 Step 1: Go to Help menu then select user's manual. then it will take 
 you to download and download it.
 Step 2: In this user manual you can see the guidance regarding gst return.

If you are unable to generate GSTR1 and facing error of HSN code then follow the given steps :
 step 1: Click on error line and you will get a list of transaction detail 
 Step 2: Then click on partiuclar invoice and press ALT+M in the item field 
 Step 3: Then open item master in modify mode and go to the HSN/SAC code field 
 Step 4: Modify or change with the correct one then click on Validate button 
 Step 5: After successful validation, click on OK button 
 Step 6: Then save the item master by click on save button

If the credit note value is not getting subtracted from the total invoice value in the GST Portal but shows correctly in BUSY, follow these steps:
 1.You can check by downloading the JSON file again and uploading it to the Portal.
 2.If an error shows, generate and download an error report, and check the errors in GST offline tools.
 3.You can also check by creating JSON from GST offline tools. For this, download CSV files from BUSY.
 4.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

To generate GSTR1 from BUSY for yoy B2B and B2C invoice , fllow the steps mentioned below:
Step 1: Go to Administration and select Configuration. 
Step 2: Choose Features / Options and then GST / VAT. Enter your GST portal username in the GST Portal User Name field and save it. 
Step 3: Next, open the Display menu and select GST Reports. 
Step 4: Choose GST Returns then GSTR-1 eReturn and select the Direct Upload option. 
Step 5: Enter the date range and press OK. Correct all the errors before proceeding. 
Note: Please ensure the API access is enabled on GST portal before upload return.

To generate GST returns for a custom period in BUSY, you can follow these steps:
 1. Go in Display then go in gst Report
 2. Then Go in Gst eReturn 
 2. Select the relevant return type 
 3. Choose the desired custom period for which you want to generate the returns.
 4. Generate the returns in the required format (e.g., JSON file).
 5. Save the generated file to your desktop or desired location.
 6. You can then upload the generated file to the GST portal for filing the returns.
 Note- Return Format type may vary Depending on the model of BUSY.