Frequently Asked Questions

If you are getting validation errors while uploading GST return then please follow
 the given steps
 Step 1: Please check the error report before filing. If you find any errors please 
 correct them. 
 Step 2: Ensure that there are no entries in the B2B section related to any party 
 whose GSTIN is suspended or cancelled. 
 Step 3: Verify that the specified HSN in the item master adheres to the AATO rule. 
 Step 4: Confirm that you have enabled API access on the GST portal. 
 Step 5: Make sure you have entered your GST portal username in the GST VAT
 option.

To automate GST filing from BUSY , you need to enable API access on the GST portal. This will allow BUSY to connect and upload the GST returns automatically. you need to follow these steps:
 Step 1: Go to Administration mneu
 Step 2: Configuration and then click on Features/option
 Step 3: Click on GST/VAT then enter your GST portal user Name in GST portal username Field and save
 Step 4: Log in to GST portal
 Step 5: Then click on View Profile option
 Step 6: Click on Manage API Access, and then you have enable it for 30 days and save then click on confirm tab.

To upload your gst return to government portal you can follow below steps:
Step 1: Open your company in BUSY.
Step 2: Go to gst reports.
Step 3: Then click on Gst return 
Step 4: Then click on Gst E-return
Step 5: Then You can export Csv,json or excel files or government template to export the return from BUSY and then you can file your gst return from portal
Step 6: If you want to upload directly you can do direct upload as well but make sure gst number and gst portal username should be mentioned in Gst/vat configuration
Note: direct upload of gst e-return will only work in case of gstr1

For filing GSTR3B, you need to maintain books of accounts or entries in BUSY then you can file gst return and here are the steps :
 Step 1: Go to Display menu 
 Step 2: Click on Gst report option 
 Step 3: Then click on Gst return
 Step 4: Then click on GSTR3B e-return option
 Step 5: Then select the approriate method as JSON, Plain excel, or CSV 
 Step 6: Then specify date range and click on OK button 
 Step 7: Then check possible error if any the resolved it 
 Step 8: Then proceed to generate return and uploaded on portal

Here are the steps for direct upload Gst Return from BUSY to gst portal:
Note : Make sure GSTIN no. and GST portal user name is mentioned in GST/VAT feature in BUSY 
Step 1: Go to Display Menu 
Step 2: Click on Gst Reports 
Step 3: Then click on Gst return 
Step 4: Then go to gst e-return section 
Step 5: Click on GSTR1 e-return and select Direct upload method
Step 6: Then specify correct date range and check all the errors if any and resolved it 
Step 7: Then click on Ok button and mention OTP i.e recieved on your registered mobile no. and uploaded the return

If You Want GST returns like GSTR-1, GSTR-3B in BUSY Follow These Steps : 
 1.Go to Display Then click on GST report 
 2.Select GST return option Then Click on GSTR-1 eReturn Or GSTR-3B eReturn. 
 3.You Can Uplod/Download GSTR-1 eReturn in the Following option Direct Upload, JSON , CSV , Government Template,Plain Excel 
 4.Then Select Date Range & Give the folder Path & download. 
 5.You Can Uplod/Download GSTR-3B eReturn in JSON, Government Template,Plain Excel. 
 6.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

There are Options to generate all returns are provided in the BUSY Accounitng Software, you can follow these steps:
 Step 1:Go to Display menu,
 Step 2:Select GST Reports,
 Step 3:select GST Returns,
 Step 4:Here,you will find all the options to generate returns,GSTR1,GSTR2,GSTR3B,GSTR ITC-4,GSTR-6,GSTR-9(ANNUAL RETURN),All these reports are for viewing purposes,you can check your data in this reports.
 Step 5:The report displayed in the section below is for generating returns,there is a returns to generate GSTR1-e-RETURN,GSTR2 e-RETURN,GSTR3B e-RETURN,ITC-04 e-RETURN, GSTR6 e-RETURN,
 Step 6:You can generate file through JSON, As per government template,CSV and plain excel but only the Gstr1 return can also upload as direct from BUSY.

If you want to get section wise split data for GSTR 1 From BUSY then please follow the given steps
 Step 1: Go to Display then GST reports
 Step 2: Then GST returns then GSTR 1 here you can see report section wise. 
 Step 3: Additionally if you wish to export the data splited by section to Excel 
 you will need to select GSTR-1 e-return
 Step 4: Then use CSV for upload. then you will get excel section wise. 
 If Still having any issue then you can contact us on our centralized help line number i.e 8282828282 or mail
 at support@busy.in

To resolve the issue of being unable to add GST to invoices in BUSY, you can follow these steps:
 1. Make sure that you have set up the GST rates correctly in the software.
 2. Check if the tax types are properly configured for GST in BUSY.
 3. Ensure that you have selected the correct tax rate while creating the invoice.
 4. Verify if the GST settings are enabled for your company in BUSY.
 5. Double-check if you have entered the necessary details, such as the GSTIN number, in the invoice.
 6. If the issue persists, contact the BUSY support team for further assistance.

To verify that your returns have been successfully uploaded from BUSY on gst portal, you can follow these steps:
 Step 1: Open your browser and search for gst.gov.in.
 Step 2: Login Gst portal with your credentials and Go to return dashboard option.
 Step 3: Select the Financial Year, Return Filing Period and Return Type from the drop-down list.
 Note: In case of Return Filing Period as Quarterly, select the Quarter from the drop-down list.
 In case of Return Filing Period as Monthly, select the Month from the drop-down list.
 Step 4: After that Click on GSTR1 tab to view data uploaded succesfully or not.