Frequently Asked Questions

To generate govt. template in BUSY need to follow below given steps.
 Step 1: Go to display menu and select Gst Reports option.
 Step 2: In Gst Reports option select Gst Returns from it.
 Step 3: Then select Gst Returns and after that select the GSTR1 eReturn or GSTR3B eReturn.
 Step 4: After that reports to be generated option will open then select as per govt. template from it.
 Step 5: In next window select the relevant period and give the path of govt. template and return to be generate path.

If you had make changes in credit debit noted but the GSTR 1 still shows old data is because that the vouchers might not processed properly in backend and also this may happens due to incomplete voucher in your company or corruption.
 To correct this you have to go to House keeping tab and run Update Voucher GST summary utility so this may refresh your database and update current data.
 Note: Before running any such process which may lead changes in data, take backup of your company data for security purpose.

To troubleshoot and resolve the issue of the HSN summary not showing up in the uploaded GSTR1 return, you can try the following steps:
 Step 1: Check when you generate or upload GSTR1 from BUSY the option of Skip HSN Summary should be No.
 Step 2: Make sure you have entered minimum HSN codes digits as per the turnover.
 Step 3: Ensure that you are using latest version of BUSY to get latest template of GSTR1.
 Step 4: Validate all the HSN codes and correct if found any invalid HSN code.

To check possible errors while generating gstr1 e-return then follow the given steps :
 Step 1: Go to Display menu 
 Step 2: Click on Gst reports 
 Step 3: Then click on gst return 
 Step 4: Then click on gstr1 e-return option 
 Step 5: Select method to generate return 
 Step 6: Then specify date range and click on OK button 
 Step 7: Then you will get a window of errors in transaction summary, Hsn summary, document summary
 Step 8: Then you can generate gstr1 return

To configure direct upload of GST returns from BUSY to the GST portal follow these steps 
1. go to the configuration under administartion 
2. open features and options then click on GST/VAT tab
3. mentioned GST portal user name and save it. 
4. then login with your GST portal 
5. go to the profile option 
6. then click on mange API access
7. mentioned API access for 30 days and submit 
8. then you can upload GST return directly form BUSY. 
9 .in first time you received OTP in your register mobile no.

If you are unable to generate JSON file from BUSY then please check the below Steps :
 Step 1: Verify that the accurate HSN code is specified in the item master.
 Step 2: Ensure that transactions are accurately specified in the voucher.
 Step 3: Verify that the document number is mentioned in the voucher.
 Step 4: Correct all the errors before generating a return 
 Note : IF you are still facing a problem while generating JSON file then you can contact us on our 24*7 Helpline No. 8282828282

You can generate the JSON file for filling GST returns in BUSY by following below steps:
 Step 1: Open your company in BUSY.
 Step 2: Then go in display option.
 Step 3: Click on GST reports.
 Step 4: Select GST returns option.
 Step 5: Then click on GSTR E Return.
 Step 6: Select report generation basis as JSON.
 Step 7: Then define the date and check relevant configuration and define the file path where you want to save your file after generation.
 Make sure your BUSY is updated with latest release.

To check the error report while uploading gstr 1 you need to follow below steps:
 Step 1: If you are uploading GSTR 1 through direct upload automatically error description visible to you with error while doing upload process
 Step 2: If you are uploading through json you need to download error file from government portal and you have to open it in governemnt offline tool then you can check
 Step 3: If you are uploading GSTR 1 through governemt template or csv you need to check error in government tool

To check about the mismatch between the sales and gst summary you need to check below reports
 Step 1: Go to display menu and select Gst Reports option.
 Step 2: In Gst Reports select Gst audit reports option and then select reconcile accounts with gst.
 Step 3: In the next window of reconcile gst and account select sales option.
 Step 4: Now in next window of it will show the bills due to which mismatch is showing.
 Step 5: By entering on the voucher you can check for mismatch.

If you want to make adjustments to values in generated GSTR 1 reports then please follow the given steps
 Step 1: This report is generated automatically based on the transactions you enter.
 Step 2: If you need to make any adjustments, you should modify the specific voucher.
 Step 3: After making adjustments, you willll be able to observe the impact in the report.
 If you encounter any issues, please don't hesitate to contact us at our centralized helpline number
 which is 8282828282, or send an email to support@busy.in