Frequently Asked Questions

There could be multiple reasons why you are unable to see the filing status for a vendor on the GST portal. Some possible reasons could be:
 Step 1 : That the vendor has not yet filed their GST returns
 Step 2: There might be a delay in the updates reflecting on the portal
 Step 3 : There could be technical issues with the portal itself. 
 Step 4 : It is recommended to wait for some time and check again later or contact the GST portal support for further assistance.

If you are facing issue after downloading 3B file or not showing properly, it is depending on query but you can Troubleshooting below Steps:
Step 1: Download BUSY Latest Release: Ensure you have the latest release of the BUSY software. Visit the official website for updates.
Step 2: Update the Software: Install the latest release to ensure you have the most recent version of the software.
Step 3: Generate a New 3B Report: After updating, generate the 3B report again.
Step 4: Check for Proper Display: Ensure the 3B file is now displaying correctly

If you want give permission for exporting JSON files from BUSY then please follow the given steps
 Step 1: Do the right click on BUSY icon and then properties.
 Step 2: Then Security and check here all user has full control right.
 Step 3: Above given same step for the BUSYwin folder.
 Step 4: And then set the BUSY as an admin rights.
 If you encounter any issues, please don't hesitate to contact us at our centralized helpline number
 which is 8282828282, or send an email to support@busy.in

To resolve the issue of direct GSTR 1 upload from BUSY then follow the below steps.
 Step 1: Make sure you have correctly mention the GST portal user name in the GST VAT option from features and options under administration menu.
 Step 2: Ensure that you have a stable and reliable internet connection to upload data successfully.
 Step 3: If you have anti virus installed in your system then make sure that the BUSY is excluded to avoid blockage.
 Step 4: You should have rights to generate the GSTR report.

Yes, we can guide you how to generate and download GSTR eReturns from BUSY. To do this you need to follow these steps:
Step 1: Open the Display menu and select GST Reports.
Step 2: Choose GST Return and then the return type you want to generate, such as GSTR-1 eReturn, GSTR-3B eReturn, etc.
Step 3: Choose the report format you want to generate, such as JSON, CSV File, As per Govt. Template, or Plain Excel.
Step 4: Now enter the period and can generate the selected return as per the selected format.

Find out the steps to avoid wrong gst number getting picked while filing gst return through different Branches
 Step 1 : First make sure you have log in with your correct branch user 
 Step 2 : Then go to administration
 Step 3 : Then go to configuration
 Step 4 : Then go to features and option 
 Step 5 : Then go Gst/vat option
 Step 6 : And check your gst no mentioned is of that branch or not if not rectify that first and then generate return

Json stands for Java Script Object Notation is a file format that is used for storing and transporting Data.
 Further, there are the steps for generating JSON in BUSY :
 Step 1: Go to Display Menu 
 Step 2: Click on Gst reports 
 Step 3: Then click on Gst returns 
 Step 4: Then click on GST e-return section and select particular return and then click on Json method to generate e-return
 Step 5: Then specify Date range and path for export JSON file from BUSY

1: While generating GSTR1 JSON or through any other format kindly check all possible erros tabs which BUSY provide you before generating GSTR1 eRetrun so that you can clear your retruns all possbile errors as in possible errors you have covered almost all the errors of GST Return
 2: Check your hsn code length. make sure that your hsn code lengh entered according to your turnover 
 3: Make sure you are using latest release of BUSY as new changes related GST will shown in new release of BUSY

To mark a voucher as exempt in BUSY and exclude it from GSTR1 return, you need to follow these steps:
 Step 1: First you need to create a new Sale Type by going to Administration menu and click on Masters.
 Step 2: Select Sale Type and click on Add.
 Step 3: Enter the necessary details for exempt and set Y on Skip in GST Reports.
 Step 4: Use that sale type when generate the sales voucher.
 The voucher will mark as exempt and will not show in the GSTR1.

To re-download your submitted GSTR-1 data from the portal, you can follow these steps:
 Step 1. Log in to the GST portal using your credentials.
 Step 2. Go to the Returns Dashboard section.
 Step 3. Select the financial year and the return filing period for which you want to re-download the GSTR-1 data.
 Step 4. Click on the Search button.
 Step 5. Locate the filed GSTR-1 return and click on the Download button next to it.
 Step 6. The GSTR-1 data will be downloaded in a JSON file format.