Frequently Asked Questions

To record & report transactions that are nil rated for GST, you need to do the following steps in BUSY:
 Step 1: When creating invoices, select the sale type as I/GST-Nil Rated or L/GST-Nil Rated, depending on whether it is inter-state or intra-state.
 Step 2: In the item master, select the tax category as Nil Rated for the items that are exempt from GST.
 Step 3: When generating the GSTR1 return, choose Y for the option Show Exempt/NR/ZR Entries in Taxable Invoice separately?. This will show you the nil rated transactions in the report.

Yes, It is possible to directly upload the file of GSTR-1 on the GST portal. You can direct upload GSTR 1 ereturn and create JSON file from BUSY.
 Follow the below steps to File GSTR-1 ereturnStep 1 Go to the Display menu and click on GST Report 
 Step 2 GST Return GSTR 1 EReturn 
 Step 3 Click on Direct Upload 
 Step 4 Select the Date Range and Check possible error 
 Step 5 After removing All errors proceed to direct upload
 Step 6 Login to GST Portal & File Return

If the reports is not matching with the GST reports of sales and purchase.
 Pls follow the below steps.
 Step 1: Check the GST audit report of reconcile account and GST. This report should come blank if your data is correct and properly matched but if some entries are showing then you need to correct it after data backup.
 Step 2: If still same issue then you need to check in the short range, you will get a particular date after that correct th voucher from which mismatch is coming in the report.

If your GST returns generated from BUSY are not getting uploaded to the GST portal, you can try these troubleshooting steps:
 Step 1: Check the error report before generating or uploading GSTR1 from BUSY.
 Step 2: If you are uploading GSTR3B then check if there is no negative values exists in it.
 Step 3: Make sure you are using the latest version of BUSY to get the latest GST return template.
 Step 4: You need to check GSTIN of parties if you are uploading GSTR1.
 These are some common issue with troubleshootin steps.

If your GST return is showing an incorrect tax liability amount then please follow the
 given steps
 Step 1: Review your sales invoices to ensure that the tax rates and amounts are
 entered and reflecting correctly.
 Step 2: Make sure you have posted consolidate voucher of the rcm entery to reflect
 correctly in the return.
 Step 3: Make sure that all relevant transactions are reflecting in the return.
 Step 4: Make sure you have entered correct start date and end date or correct month 
 and enable correct desired option before filing.

If your cedit note is not reflecting in your GSTR 1 then please follow the given step.
 Step 1: Ensure credit note or debit note must be related to sale. 
 Step 2: For verifiy this you will open the particular note and will check the field of the GST nature.
 Step 3: Check it is against sale or purchase if it is against sale then it will reflect.
 If Still having any issue then you can contact us on our centralized help line number i.e 8282828282 or mail
 at support@busy.in

having trouble understanding where GST tax amounts are going in BUSY then follow some reports 
1. go to the GST reports under display menu
2. open GST reports there you can find multiple GST reports for your GST tax amount references.
3. GST summaries, GST returns, GST registers and other reports 
4. you can open any report and mentioned date period or month period and check your GST tax amount bifurcation 
5. you can also check duties and taxes group under balance sheet there you can also check GST breakup in CGST, SGST and IGST.

If you generate the excel of GSTR1 but in that not showing the HSN Summary, B2B or B2C details, then you can check below steps:
 Step 1: Make sure you have not selected Yes on Skip HSN Summary option when generating the GSTR1 excel.
 Step 2: Make sure you have selected the correct period for generating the GSTR1 excel.
 Step 3: Make sure you have categorized your parties correctly by their type of dealer, either registered or unregistered, as this will determine whether the data will appear in the B2B or B2C section.

Yes, we can guide you how to generate and download GSTR eReturns from BUSY. To do this you need to follow these steps:
 Step 1: Open the Display menu and select GST Reports.
 Step 2: Choose GST Return and then the return type you want to generate, such as GSTR-1 eReturn, GSTR-3B eReturn, etc.
 Step 3: Choose the report format you want to generate, such as JSON, CSV File, As per Govt. Template, or Plain Excel.
 Step 4: Now enter the period and can generate the selected return as per the selected format.

To take the reports from BUSY once file is uploaded to GST portal : 
 1. Go to Display 
 2. Then click on GST Report 
 3. Select GST return which you have uploaded on portal.
 4. Now you can select Date range of return 
 5. Here you can see your report accordinly.
 Important Note : Once you have filled return,it cannot be changed.
 If still having same issue then you can contact us on our centerlized 24*7helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in