Frequently Asked Questions

If while generating JSON you are getting error in GSTIN then you can recheck you GSTIN from GST/VAT configuration. For finding the GST/VAT option you can follow below given steps.
 Step 1: Go to administration menu and select configuration from it.
 Step 2: From configuration select feature and option.
 Step 3: Then click on GST/VAT option and navigate to left hand side to find GSTIN field.
 Step 4: Make sure no extra spaces are their.
 Step 5: After correcting GSTIN click on save button to save the changes.

To generate GSTR 1 in plain excel in BUSY, you can follow these steps:
 Step 1: Go to Display and then click on GST report option
 Step 2: Select the GST return tab and click on GSTR1 e Return
 Step 3: Select format as per plain excel and then mention date range, return file path and press on OK tab.
 Step 4: Afterward, a window will appear for check possible erros for HSN summary , document summary and transaction .
 Step 5: At last , proceed to generate GSTR1.

If the GST amount shown in the invoices is different from the amount reported in GSTR-1 or GSTR-3B, then you can follow these troubleshooting steps:
 Step 1: Run Update Voucher GST Summary from the Housekeeping menu.
 Step 2: Apply tax again in the invoices and resave them.
 Step 3: Make sure the tax type in the CGST, SGST or IGST account is correctly mentioned.
 These are some common steps that may help you to resolve the issue. However, there may be other steps depending on your specific scenario.

To manually upload an old JSON file from 2 years back for reconciliation, you can follow these steps:
Step 1: Go to the Administration menu and select Configuration.
Step 2: Choose Features / Options and then GST / VAT. 
Step 3: Enter your GST portal username and make sure gst no also mentioned
Step 4: Then go the Display menu and select GST Reports.
Step 5: Then go to GST Returns 
Step 6 :Then go to GSTR-1 eReturn and select Direct Upload option
Step 7 : Enter the date range and upload return

Yes, I can help you with adding or updating details in the invoices before
 filing GSTR1. In BUSY you can edit the invoices by going
 to the sales invoice section you can open it from sales list under transaction menu and you can also directly open it from display then gst reports and after that you need to click on gst registers then click on sales register and you can modify the voucher
 Then, you can make the necessary changes to the details and save the invoice.

If the option to upload invoices in the GSTR-1 filing form is not visible, you can try the following steps:
 Step 1. Check if you are using the latest version of the software or platform for filing GSTR-1.
 Step 2. Ensure that you have selected the correct return period and financial year.
 Step 3. Verify if you have completed all the necessary fields and information required for the invoice upload.
 Step 4. Double-check if you have followed the correct procedure for uploading invoices as per the guidelines provided.

To manually upload an old JSON file from 2 years back for reconciliation, you can follow these steps:
Step 1: Go to the Administration menu and select Configuration.
Step 2: Choose Features / Options and then GST / VAT. 
Step 3: Enter your GST portal username and make sure gst no also mentioned
Step 4: Then go the Display menu and select GST Reports.
Step 5: Then go to GST Returns 
Step 6 :Then go to GSTR-1 eReturn and select Direct Upload option
Step 7 : Enter the date range and upload return

To reflect the HSN Summary when you generate or upload GSTR1 on the portal from BUSY, you need to follow some requirements or restrictions. These are:
 Step 1: When you generate or upload GSTR1 from BUSY, make sure the option of Skip HSN Summary is set to No.
 Step 2: Enter the minimum number of HSN code digits as per your turnover.
 Step 3: Use the latest version of BUSY to get the updated template of GSTR1.
 Step 4: All the HSN codes entered in BUSY are valid.

If You are not receiving an OTP for GSTR1 filling Then you should follow the steps 
 1 Make sure you are using the same mobile number which is register in gst portal 
 2 Clear your browsing cache 
 3 disable your antivirus if any or allow BUSY from antivirus 
 4 Go to gst portal and click on my profile then click to manage api access and disable api access 
 then enable it again and set period and confirm then resend OTP from BUSY again

Find out the steps to succesfully Direct upload gstr from BUSY
 Step 1: Go to the Administration menu and select Configuration.
 Step 2: Choose Features / Options and then GST / VAT. 
 Step 3: Enter your GST portal username and make sure gst no also mentioned
 Step 4: Then go the Display menu and select GST Reports.
 Step 5: Then go to GST Returns 
 Step 6 :Then go to GSTR-1 eReturn and select Direct Upload option
 Step 7 : Enter the date range and upload return