Frequently Asked
Questions

Q: I am unable to see some credit notes in my GST R report. The notes seem to be in a different voucher series. How can I get them to show up in my report?

If you unable to see some credit notes of different voucher series in the GSTR1 of BUSY, then you need to try these steps: Step 1: Open the GSTR1 report with All voucher series group or that group in which that series tagged. Step 2: Check the credit notes, If credit note made to unregistered dealer and below 2.5 lack then it will be shown in the B2C section of GSTR1.

Q: The JSON file seems to have been created but I cannot see the upload option. Why is this happening and how can I upload the file?

After creating json file you have to upload file on gst portal , follow the steps to upload json on portal : Step 1: Login to gst portal then go to return dashboard Step 2: Select quater and month to upload return file Step 3: Select GST return option and click on prepare offline Step 4: Click on select file and chhose the jason file then upload

Q: What should I do if I am getting an error that the file folder does not exist while filing GST B return in BUSY?

If you are getting an error that the folder does not exist while filing gst 3b return then please follow the given steps Step 1: Ensure you have selected the righ folder in the path. Step 2: Make sure you are using latest template Step 3: Make sure you have template file in the selected folder. Step 4: Make sure file name is same as it was downloaded.

Q: Why am I unable to view or file my regular GST returns in the accounting software? It is showing some incorrect return.

There could be various reasons for this issue.It is Recommend to use latest Release of BUSY. It is recommended to check for any errors or discrepancies in the data entered, ensure that the correct GSTIN is being used, and verify that the return is being filed within the due date. It is also advisable to seek assistance from a GST expert or consult the GST portal for further guidance.

Q: I am getting errors in my GSTR- filing on BUSY. How do I fix errors in GSTR- filing?

1: Kindly tell us the error which you received while filling gstr1 so that we can guide you accordingly 2: or you can also proceed with direct upload (If party/customer have standard / enterprise edition) because through direct upload we can found the actual error so that we can fix that 3: Check your hsn code length. make sure that your all hsn code lengh entered according to your turnover

Q: Some of the file names are showing as BCS, BCL etc. What do these abbreviations stand for?

1. B2CS stands for Business to Customer Small, For B2CS transactions, consolidated details of intra-state sales for each tax rate, and inter-state sales with invoice value up to Rs. 2,50,000/- for each rate of tax needs to be uploaded in GSTR-1 Return. 2. B2CL stands for Business to Customer Large.For B2CL transactions, invoice wise details of inter-state supplies with invoice value exceeding Rs 2,50,000 needs to be uploaded into GSTR-1 Return

Q: I am not able to view my filed GSTR-C report on BUSY. syHow can I access it?

If you are not able to view my filed GSTR-9C report in BUSY you can check specific report provided by BUSY: Step 1: Go to Display then click on GST reports. Step 2: Then click on GST Other Reports and there you can check reports like Tax Rate wise Output Tax, Bill wise ITC reversal and HSN wise Summary. Note: BUSY do not provide any default report for only GSTR 9C.

Q: Why am I unable to generate the GST returns in the format needed by my auditor?

You may be unable to generate the GST returns in the format needed by your auditor because the software you are using may not have the specific option to generate the required format. In BUSY basic (Blue) model you can generate return CSV or in Government Tempalte form. In Standard (Saffron) and Enterprise (Emerald) you can generate return in json ,Direct upload for Gstr 1, Csv,and in govt template.

Q: Why am I unable to see the upload and submit options after generating the JSTOR file?

After creating json file you have to upload file on gst portal , follow the steps to upload json on portal : Step 1: Login to gst portal then go to return dashboard Step 2: Select quater and month to upload return file Step 3: Select GST return option and click on prepare offline Step 4: Click on select file and chhose the jason file then upload

Q: What is the procedure to change GST return filing frequency from quarterly to monthly in BUSY?

To change the filing frequency from quaterly to monthly in BUSY, You need to follow these steps: Step 1: Open the Administration menu and select Configuration. Step 2: Choose Features / Options and then GST / VAT. Step 3: Here, you can choose the Return Filling Freq. from the dropdown list such as Default / Monthly / Quarterly. Note: Please take latest backup of your data before making any changes.

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I am unable to see some credit notes in my GST R report. The notes seem to be in a different voucher series. How can I get them to show up in my report?

If you unable to see some credit notes of different voucher series in the GSTR1 of BUSY, then you need to try these steps:
 Step 1: Open the GSTR1 report with All voucher series group or that group in which that series tagged.
 Step 2: Check the credit notes, If credit note made to unregistered dealer and below 2.5 lack then it will be shown in the B2C section of GSTR1.

The JSON file seems to have been created but I cannot see the upload option. Why is this happening and how can I upload the file?

After creating json file you have to upload file on gst portal , follow the steps to upload json on portal :
 Step 1: Login to gst portal then go to return dashboard 
 Step 2: Select quater and month to upload return file 
 Step 3: Select GST return option and click on prepare offline 
 Step 4: Click on select file and chhose the jason file then upload

What should I do if I am getting an error that the file folder does not exist while filing GST B return in BUSY?

If you are getting an error that the folder does not exist while filing gst 3b return 
 then please follow the given steps 
 Step 1: Ensure you have selected the righ folder in the path.
 Step 2: Make sure you are using latest template
 Step 3: Make sure you have template file in the selected folder.
 Step 4: Make sure file name is same as it was downloaded.

Why am I unable to view or file my regular GST returns in the accounting software? It is showing some incorrect return.

There could be various reasons for this issue.It is Recommend to use latest Release of BUSY. 
 It is recommended to check for any errors or discrepancies in the data entered, ensure that the correct GSTIN is being used, and verify that the return is being filed within the due date. 
 It is also advisable to seek assistance from a GST expert or consult the GST portal for further guidance.

I am getting errors in my GSTR- filing on BUSY. How do I fix errors in GSTR- filing?

1: Kindly tell us the error which you received while filling gstr1 so that we can guide you accordingly 
 2: or you can also proceed with direct upload (If party/customer have standard / enterprise edition) because through direct upload we can found the actual error so that we can fix that
 3: Check your hsn code length. make sure that your all hsn code lengh entered according to your turnover

Some of the file names are showing as BCS, BCL etc. What do these abbreviations stand for?

1. B2CS stands for Business to Customer Small, For B2CS transactions, consolidated details of intra-state sales for each tax rate, and inter-state sales with invoice value up to Rs. 2,50,000/- for each rate of tax needs to be uploaded in GSTR-1 Return. 2. B2CL stands for Business to Customer Large.For B2CL transactions, invoice wise details of inter-state supplies with invoice value exceeding Rs 2,50,000 needs to be uploaded into GSTR-1 Return

I am not able to view my filed GSTR-C report on BUSY. syHow can I access it?

If you are not able to view my filed GSTR-9C report in BUSY you can check specific report provided by BUSY:
 Step 1: Go to Display then click on GST reports.
 Step 2: Then click on GST Other Reports and there you can check reports like Tax Rate wise Output Tax, Bill wise ITC reversal and HSN wise Summary.
 Note: BUSY do not provide any default report for only GSTR 9C.

Why am I unable to generate the GST returns in the format needed by my auditor?

You may be unable to generate the GST returns in the format needed by your auditor because the software you are using may not have the specific option to generate the required format. 
 In BUSY basic (Blue) model you can generate return CSV or in Government Tempalte form. 
 In Standard (Saffron) and Enterprise (Emerald) you can generate return in json ,Direct upload for Gstr 1, Csv,and in govt template.

Why am I unable to see the upload and submit options after generating the JSTOR file?

After creating json file you have to upload file on gst portal , follow the steps to upload json on portal :
 Step 1: Login to gst portal then go to return dashboard 
 Step 2: Select quater and month to upload return file 
 Step 3: Select GST return option and click on prepare offline 
 Step 4: Click on select file and chhose the jason file then upload

What is the procedure to change GST return filing frequency from quarterly to monthly in BUSY?

To change the filing frequency from quaterly to monthly in BUSY, You need to follow these steps:
 Step 1: Open the Administration menu and select Configuration.
 Step 2: Choose Features / Options and then GST / VAT. 
 Step 3: Here, you can choose the Return Filling Freq. from the dropdown list such as Default / Monthly / Quarterly.
 Note: Please take latest backup of your data before making any changes.

Frequently AskedQuestions