Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
I am getting an error while uploading JSON file in BUSY. How to resolve this?
If you are facing error while uloading GST return JSON, then check the below reason:
1. If the HSN/SAC code is invalid then you need to mention validated HSN/SAC Code in the item master.
2. If the GSTIN of party master is invalid or cancelled then you need to mention Correct GSTIN in party master after concern with the client.
3. HSN/SAC code digit should be mentioned according to the turnover as specifed by AATO.
4. If the same HSN/SAC Code mentioned in another item with different Unit then you are required to update HSN description. For update HSN description , you can follow the steps:
Step 1: Go to Administration and click on Miscellaneous Data Entry.
Step 2: Select Update HSN/SAC Description and choose the specific HSN code where the error occurred.
Step 3: Specify the correct description for the HSN code and save the configuration
5. Tax should be levied as per the party's location. If the counterparty belongs to the local state, CGST and SGST should be levied. If the party belongs to a different state , IGST should be levied.
How do I download the latest GST return filing templates in BUSY?
You cannot download the GST return template from BUSY because it is a government template so You can only download it from the GST portal,To download the GSTR return template from the GST portal, you can follow these steps:
To download the GSTR return template from the GST portal,you can follow these steps:
1.Visit the official GST portal: https://www.gst.gov.in/
2.Log in with your GSTIN and password.
3.After logging in,go to the Services tab and select Returns.
4.In the Returns section,click on Returns Dashboard.
Select the Financial Year and Return Filing Period for which you want to download the GSTR-return template. Then, click on Search.
Under the Monthly Return or Quarterly Returns section, you will find the GSTR-1 or other return. Click on it.
In the GSTR-1 return dashboard, you will see an option to Prepare Online and Prepare Offline.Click on Prepare Offline to download the GSTR-1 template in an Excel format.A zip file containing the GSTR-1 Excel template will be downloaded to your computer.
Extract the zip file to access the Excel template for GSTR return.
Can you guide me through the JSON file upload process step-by-step?
we can guide you how to generate JSON file or Gst e-retruns file through BUSY but for upload process you have to concern to your CA
or
you can proceed with Direct uplaod process if the user filling GSTR1 and have standard/enterprise model) for direct upload please follow the below steps:
Step 1: Go to administration menu and then click on configuration
Step 2: Features/option then click on gst/vat
Setp 3: Enter then gstportal user name in same field and then save
Step 4: Open gst portal click on view profile & then select manage API access enable for 30 days and confirm
Step 5: Go to dispaly menu
Step 6: Gst reports and then select Gst return
Step 7: Select Gst e-return and then select Direct upload
Step 8: Select month/enter the date of filling
Step 9: Check all possible error tabs and clear all errors if you found and then proceed
Step 10: Enter OTP and proceed and after some min. you can check your return data on gst portal
Why do discrepancies occur between BUSY desktop and the portal when filing returns?
In BUSY we have the option of Reconcile GSTR data for addressing the differences in BUSY data and the GST portal data. So for reconcile you can follow below given steps.
Step 1: Go to administration menu and select configuration option.
Step 2: In configuration option select feature and option from it.
Step 3: Then click on GST/VAT option and make sure GSTIN and Gst portal username correctly mentioned.
Step 4: After that login your GST portal and Go to your Return dashboard.
Step 5: Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 6: And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 7: Then Click on confirm button to save.
Step 8: After enabling API access from portal, Go to transaction menu and select gst misc. utilities option.
Step 9: Then select first download GSTR json data and after that select reconcile GSTR data to reconcile entries.
What is the process of filing my GST returns after downloading the templates?
You have to follow the below steps in order to know the process of filing your GST returns after downloading the templates from Govt portal:
Step 1: Open your company in BUSY, then go to Display and click on option GST reports.
Step 2: Under GST reports, Click on Gst Returns, there you will get the option GSTR e returns options.
Step 3: After selecting one of the return option, click on As per Govt Template and make Yes to generate report.
Step 4: Then Select the return period and then mark options accordingly.
Step 5: Then it will ask for e return Template File Path and E return File Path.
Step 6: Then select the e return Template folder in e return Template path and a blank folder in E return file path.
Step 7: Then press OK and check the transaction errors and then click on Proceed.
Note : Generating GSTR 1 e return as per Govt template takes time to generate. So kindly wait till it will prompt for successfull generation
My GST returns are showing values for the last months. Other months seem fine. What could be causing this issue?
If the GST return report appear zero value, check the possible reasons:
1. If skip in gst reports option is enabled in sales or purchase type master then gst amount not shown in report.
2. If skip in gst reports option is enabled in item master then gst amount also not shown in report
3. Vouchers should be properly tagged in the monthly ITC tagging report if checked GSTR 3B or GST summary with pick relevant ITC from monthly ITC tagging. If monthly ITC tagging features are not used then it should be N while checking GST summary or GSTR 3B report.
4. Ensure the registered entry being posted in BUSY data.
5. If all the data has been entered correctly still the details not appear in GST report then you can check by update voucher GST summary by follow these steps:
Step 1: Take the latest backup of your data
Step 2: Go to housekeeping section then click on update voucher GST summary
Step 3: Select partial option then specify the date range and press on Ok tab to proceed.
The software is showing errors during import of data from Excel/CSV files. How can I resolve data import issues?
To resolve data import issues from Excel/CSV files in BUSY, you can try the following steps:
Step 1 : Check the file format: Ensure that the Excel/CSV file is in the correct format and matches the required template or structure specified by BUSY .
Step 2 : Verify data integrity: Double-check the data in the Excel/CSV file for any errors, missing values, or incorrect formatting. Make sure all the required fields are filled correctly.
Step 3 : Check data mapping: Ensure that the data in the Excel/CSV file is properly mapped to the corresponding fields in BUSY. Verify that the columns in the file match the fields in the software.
Step 4 : Validate data: Use the validation feature in BUSY to check for any errors or inconsistencies in the imported data. This will help identify and resolve any issues before importing.
Step 5 : Update software version: Make sure you are using the latest version of BUSY. Updating to the latest version can often resolve compatibility issues and improve data import functionality.
My GST returns are getting rejected. How to resolve issues with filed returns?
To resolve issues with rejected GST returns, you can follow these steps:
1. Identify the reason for rejection: Check the error message or notification provided by the GST portal to understand the specific issue with your filed returns.
2. Rectify the errors: Once you have identified the reason for rejection, correct the errors in your returns. This may involve updating incorrect values, providing missing information, or addressing any other issues mentioned in the error message.
3. Re-upload the corrected returns: After making the necessary corrections, generate a new file or form with the corrected information and upload it again on the GST portal.
4. Verify the changes: Double-check all the details in the corrected returns to ensure accuracy and compliance with GST regulations.
5. Resubmit the returns: Once you are confident that the errors have been resolved and the returns are accurate, resubmit them on the GST portal for processing.
By following these steps, you should be able to resolve issues with your rejected GST returns.
How do I resolve errors in the attachment section of my GSTR return?
To resolve errors in the attachment section of GST Return follow the steps
Sometimes while upload or attach json file to portal for filling GST return some errors showing to
solve the error follow the steps
1 if showing template not matching then install latest release of BUSY and generate json file again
and upload to portal
2 If not showing error details after attaching json data then download the error deatils
download offline tool and install in your system and check the error json through offline tool
the error will display in the report
if showing Invalid HSN as per AATO then open the voucher from sale list and modify the specific
items hsn code with 6 digit and validate then resave the vaoucher
If showing GSIN error of party then open the particular voucher and selcet party then open it in
modify mode and validate gstin if showing inactive then make party as unregister and save the voucher
How is e-way bill generated in BUSY and integrated with GST returns?
Make sure to do the following configuration properly in BUSY for generating the E way bill. We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.
Pls Follow the Below Steps in BUSY:
Step 1: Click on Administration
Step 2: Then Configuration
Step 3: Then Features and Options
Step 4: Then GST VAT option
Step 5: Enable the E Way Bill and Mention the GSP Credentials.
Step 6: Mention the Eway Bill Configuration details of your Company.
Step 7: Enable the transport details for Local and save it
Step 8: Voucher Series Configuration
Step 9: Select required Voucher Type & Series.
Step 10: Enable the transport details for Central
Step 11: Enable the generate eway bill after saving the voucher.
Step 12: After saving the voucher, Window will popup for e way bill generation.
Note : In Account and Item master,Mention the required details for Eway Bill Generation.
Item Master : HSN Code, Correct Tax Category
Account Master : Station, Pincode, Distance
