Frequently Asked Questions

Some common issues or mistakes that can cause errors while uploading JSON files for e-returns in BUSY are:
 1. Invalid GSTIN mentioned in the GST/VAT.
 2. Invalid GSTIN of customers mentioned in the account masters.
 3. Invalid HSN CODE mentioned in the item master.
 4. Invalid tax rate or wrong tax rate applied in the voucher and masters.

BUSY updates the GST return forms periodically to ensure compliance with the latest GST laws and regulations. It is recommended to regularly check for software updates to access the most up-to-date forms. If your software is showing outdated forms, it may be necessary to update to the latest version of the software to access the updated GST return forms.

To reconcile discrepancies between HSN-wise summary and B2B/B2C sales in GSTR-1.
 Step 1: Take a latest backup of the data.
 Step 2: Go to housekeeping menu and select update gst summary option.
 Step 3: Then select option full or partial accordint to your need and run the process.
 Step 4: After completing the process check GSTR1 again.

If you want to update bank statement in BUSY automatically then can use the import from excel option in BUSY and if your account is with ICICI bank you can purchase our ICICI bank plugin.
 Note : Import from excel and icici plugin both are chargeable service.
 Please provide additional information regarding the hsn code error.

If GSTR uploading process getting stuck at a certain stage then please follow the 
 given steps
 Step 1: Check your internet connection to ensure it is stable and working properly.
 Step 2: Try using alternative methods available for uploading your GSTR.
 Step 3: Check error reports before proceed to upload.
 Step 4: Re try to upload.

BUSY allows you to Direct upload the GSTR1 on portal or generate the JSON file for GSTR1 return, which you can upload on the GST portal. but the submission of return can be done through portal only. If you encounter any issue while submitting the return on the portal, you may need to consult your accountant or CA.

If the number of invoices in BUSY does not match with the GST portal, then you need to do the following:
 Step 1: Verify your data section-wise and identify & resolve any discrepancies.
 Step 2: Reset your data on the GST portal and upload it again from BUSY.
 Step 3: Check if the number of invoices matches now.

Yes, the error might be related to the HSN length. Here's how to fix it:
1.Determine your Aggregate Annual Turnover (AATO) from the previous financial year.
2.If your AATO is below a certain threshold, use a minimum of 4 digits for the HSN Code.
3.If your AATO is above that threshold, use a minimum of 6 digits for the HSN Code.

You can check and file the composition quarterly return from below steps.
 Step 1: Click on Display
 Step 2: Then GST reports
 Step 3: Then GST returns
 Step 4: Then GSTR 4 ereturn Quarterly
 Here we can check the GSTR 4 report and generate the GSTR 4 ereturn quartelry. Make sure that the BUSY version should be updated.

There are some familiar issues or bugs in BUSY, which may usually appear while GST return filling are given below: 
 : Older release of BUSY. 
 : Error in transaction summary. 
 : Error in HSN summary. 
 : Error in document summary. 
 : Invalid entries. 
 : Wrong selection of report generate basis while return.