Frequently Asked Questions

To link invoices uploaded directly to the return filing follow these steps 
1: Go to dispaly menu
2: Gst reports and then select Gst return
3: Select Gst e-return and then select Direct upload ption
4: Select month/enter the date of filling and other relevant details.
5: Check all possible error tabs and clear all errors if you found and then proceed to return filling directly.

If your voucher number got cut off when uploading the invoice, you should check if the voucher number is over 16 characters. The BUSY portal only accepts voucher numbers that are 16 characters or less. If your voucher number exceeds this limit, you will need to change it to be 16 characters or less in order to successfully upload the invoice.

To read and understand the JSON file exported from BUSY for GST, you can use a JSON viewer or editor tool. These tools will help you parse and display the JSON data in a more readable format. You can also refer to the GST portal's guidelines or documentation to understand the structure and fields of the JSON file for GST returns.

To select a custom date range for the json file data you need to follow the steps 
1 Go to administration menu and click on configuration 
2 Then click on feature option and select GST VAT option 
3 Select return filling frequency as default and save it 
Then at the time of return filling you can choose the custom date range

If the GSTR-3B contains negative figures, you will not be able to generate the GSTR-3B JSON file. A popup indicating invalid entries will appear. To upload GSTR-3B with negative figures, you can upload the remaining data without negative entries and manually mention the negative entry on the portal. Alternatively, you can seek assistance from your concerned chartered accountant for the same

If the GSTR-3B contains negative figures, you will not be able to generate the GSTR-3B JSON file. A popup indicating invalid entries will appear. To upload GSTR-3B with negative figures, you can upload the remaining data without negative entries and manually mention the negative entry on the portal. Alternatively, you can seek assistance from your concerned chartered accountant for the same

To find the correct GSTIN number of your vendor, you can ask your vendor directly for their GSTIN number. Alternatively, you can check the invoices or bills provided by your vendor, as the GSTIN number is usually mentioned on these documents.
 Note: Further you can validate GSTIN from Transaction menu then in gst misc. utilities and validate GSTIN online option.

The offline template generation tool for BUSY can be found on the gst.gov.in website. steps to download the govt. template or offline tool.
 Step 1: Open your browser and search for gst.gov.in.
 Step 2: Go to download section and select offline tools option.
 Step 3: Then click on return offline tool and now you can see the offline tools version.

To resolve the issue of data uploadation on cloud sync server follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Go to housekeeping menu and select reindex database option.
Step 3: If still same problem then run check imcomplete voucher and check junk character.
Step 4: If still same problem you can try with updating BUSY to the latest release.

If purchase return not reflecting under section 9B, check:
 Step 1 : Should put all details for purchase return in credit note or debit note voucher
 Step 2 : In GSTR-3B adjust the ITC for purchase return 
 Step 3 : GSTR1 report is for Sales. SO, purchase return should not report in GSTR1 under section 9B, they adjusted in GSTR-3B