Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
What is the process of filing my GST returns after downloading the templates?
You have to follow the below steps in order to know the process of filing your GST returns after downloading the templates from Govt portal:
Step 1: Open your company in BUSY, then go to Display and click on option GST reports.
Step 2: Under GST reports, Click on Gst Returns, there you will get the option GSTR e returns options.
Step 3: After selecting one of the return option, click on As per Govt Template and make Yes to generate report.
Step 4: Then Select the return period and then mark options accordingly.
Step 5: Then it will ask for e return Template File Path and E return File Path.
Step 6: Then select the e return Template folder in e return Template path and a blank folder in E return file path.
Step 7: Then press OK and check the transaction errors and then click on Proceed.
Note : Generating GSTR 1 e return as per Govt template takes time to generate. So kindly wait till it will prompt for successfull generation
My GST returns are showing values for the last months. Other months seem fine. What could be causing this issue?
If the GST return report appear zero value, check the possible reasons:
1. If skip in gst reports option is enabled in sales or purchase type master then gst amount not shown in report.
2. If skip in gst reports option is enabled in item master then gst amount also not shown in report
3. Vouchers should be properly tagged in the monthly ITC tagging report if checked GSTR 3B or GST summary with pick relevant ITC from monthly ITC tagging. If monthly ITC tagging features are not used then it should be N while checking GST summary or GSTR 3B report.
4. Ensure the registered entry being posted in BUSY data.
5. If all the data has been entered correctly still the details not appear in GST report then you can check by update voucher GST summary by follow these steps:
Step 1: Take the latest backup of your data
Step 2: Go to housekeeping section then click on update voucher GST summary
Step 3: Select partial option then specify the date range and press on Ok tab to proceed.
The software is showing errors during import of data from Excel/CSV files. How can I resolve data import issues?
To resolve data import issues from Excel/CSV files in BUSY, you can try the following steps:
Step 1 : Check the file format: Ensure that the Excel/CSV file is in the correct format and matches the required template or structure specified by BUSY .
Step 2 : Verify data integrity: Double-check the data in the Excel/CSV file for any errors, missing values, or incorrect formatting. Make sure all the required fields are filled correctly.
Step 3 : Check data mapping: Ensure that the data in the Excel/CSV file is properly mapped to the corresponding fields in BUSY. Verify that the columns in the file match the fields in the software.
Step 4 : Validate data: Use the validation feature in BUSY to check for any errors or inconsistencies in the imported data. This will help identify and resolve any issues before importing.
Step 5 : Update software version: Make sure you are using the latest version of BUSY. Updating to the latest version can often resolve compatibility issues and improve data import functionality.
My GST returns are getting rejected. How to resolve issues with filed returns?
To resolve issues with rejected GST returns, you can follow these steps:
1. Identify the reason for rejection: Check the error message or notification provided by the GST portal to understand the specific issue with your filed returns.
2. Rectify the errors: Once you have identified the reason for rejection, correct the errors in your returns. This may involve updating incorrect values, providing missing information, or addressing any other issues mentioned in the error message.
3. Re-upload the corrected returns: After making the necessary corrections, generate a new file or form with the corrected information and upload it again on the GST portal.
4. Verify the changes: Double-check all the details in the corrected returns to ensure accuracy and compliance with GST regulations.
5. Resubmit the returns: Once you are confident that the errors have been resolved and the returns are accurate, resubmit them on the GST portal for processing.
By following these steps, you should be able to resolve issues with your rejected GST returns.
How do I resolve errors in the attachment section of my GSTR return?
To resolve errors in the attachment section of GST Return follow the steps
Sometimes while upload or attach json file to portal for filling GST return some errors showing to
solve the error follow the steps
1 if showing template not matching then install latest release of BUSY and generate json file again
and upload to portal
2 If not showing error details after attaching json data then download the error deatils
download offline tool and install in your system and check the error json through offline tool
the error will display in the report
if showing Invalid HSN as per AATO then open the voucher from sale list and modify the specific
items hsn code with 6 digit and validate then resave the vaoucher
If showing GSIN error of party then open the particular voucher and selcet party then open it in
modify mode and validate gstin if showing inactive then make party as unregister and save the voucher
How is e-way bill generated in BUSY and integrated with GST returns?
Make sure to do the following configuration properly in BUSY for generating the E way bill. We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.
Pls Follow the Below Steps in BUSY:
Step 1: Click on Administration
Step 2: Then Configuration
Step 3: Then Features and Options
Step 4: Then GST VAT option
Step 5: Enable the E Way Bill and Mention the GSP Credentials.
Step 6: Mention the Eway Bill Configuration details of your Company.
Step 7: Enable the transport details for Local and save it
Step 8: Voucher Series Configuration
Step 9: Select required Voucher Type & Series.
Step 10: Enable the transport details for Central
Step 11: Enable the generate eway bill after saving the voucher.
Step 12: After saving the voucher, Window will popup for e way bill generation.
Note : In Account and Item master,Mention the required details for Eway Bill Generation.
Item Master : HSN Code, Correct Tax Category
Account Master : Station, Pincode, Distance
How do I generate GSTR-/GSTR-B JSON file in BUSY?
To generate GSTR 1 and GSTR-3B json file returns in BUSY you can follow these steps:
Step 1:Open the BUSY Accounitng Software on your system.
Step 2:Open the selected company.
Step 3:Go to Display menu,
Step 4:Select GST Reports,
Step 5:Select GST Returns,
Step 5:On clicking Gst Returns,You will find both the GSTR-1 and GSTR-3B returns,The return provided above is for viewing purposes, and you can open it to check your data section-wise.
Step 6:The report displayed in the section below is for generating returns,there is a returns to generate both GSTR1-e-RETURN and GSTR3B-e-RETURN.
Step 7:You can generate file through JSON,As per government template,CSV and plain excel but only the Gstr1 return can also upload as direct from BUSY.
Step 8:Open the return for whatever report you want to generate now,Select a date range,Check errors in transactions, and if there is any error,correct it,and then proceed with JSON,The JSON file is by default saved in the C\BUSYwin directory. If you want to change the location, you can do so then proceed.
I want to link my bank account with BUSY. What is the process?I am having trouble uploading GST returns on my laptop. Can you help me with this?
Steps 1 : In BUSY you cannot link your bank account can only pass bank account related journal entries
Steps 2 : Further you can ask for any Add on from your channel partner
Steps 3 : And for Gst return uploading issue follow the below mentioned steps
Steps 4 : First check the return period of your filing return as it can only filed monthly or quaterly in case of regular taxpayer
Steps 5 :Make sure to generate return from BUSY updated version
Steps 6 : while generating return must check possible errors option and only generate report after rectify all the errors
Steps 7 : further you can generate and download error report from gst portal
Steps 8 : And download gst offline tool from portal and open that error report and rectify that error
Steps 9 :You can also try direct upload option while uploading return as its automatically generate error report or it will upload easily if no error found in your return
Is there a customer support team or helpline I can contact for assistance with this issue?How to file GSTR- returns for the first time on BUSY?
Yes, BUSY customer support team available for your queries. You can reach out to us anytime on our helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in.
From BUSY you can direct upload GSTR1 return on portal or generate GSTR1 return JSON file and can upload to portal. To do this follow these steps:
Step 1: Go to the Administration menu and select Configuration.
Step 2: Choose Features / Options and then GST / VAT.
Step 3: Enter your GST portal username in the GST Portal User Name field and save it.
Step 4: Next, open the Display menu and select GST Reports.
Step 5: Choose GST Returns then GSTR-1 eReturn and select the Direct Upload option.
Step 6: Enter the date range and press OK. You can also check for errors before proceeding.
Step 7: You can also generate the JSON file and upload it to portal.
Note: Please ensure the API access is enabled on GST portal before upload return.
How can I create separate customer groups for each branch in BUSY?How do I rectify errors in GST returns uploaded on the portal?
If you want to create seperate accounts for each branch, then you can use Master Series Group feature. To configure that can follow these steps:
Step 1: Go to Administration and click on configuration.
Step 2: Select Features / Options and click on Enterprises Features.
Step 3: Set Y on Enable Master Series Groups and click on Configuration and tick on Account and save.
Step 4: Now, when you create Account Master there will be a window apprear for Tag Master Series Group.
Step 4: Press F3 to create a new Group and save that master.
Step 6: Open your Branch Configuration from the Enterprises Features.
Step 7: Set Y on Tag Master Series Group and choose that group which you have created and save that configuration.
Step 8: In user also you have to tag that group.
To rectify errors in GST returns uploaded on the portal, you need correct the errors in BUSY and then generate the return again and upload it to portal.
