Frequently Asked
Questions

Q: How can I take care of missing invoice issues that the software is detecting during reconciliation?

To take care of missing invoice issues during reconciliation in the software, you can follow these steps: 1. Make sure voucher number and voucher date is correctly entered in the voucher for reconciliation. 2. Make sure invoice value and taxable value is mentioned correctly.

Q: What is the process of reconciling data from GST Portal VS BUSY entered data.

If You want to reconcile data from GST Portal VS BUSY entered data you may follow given steps: Step: 1 Go to the Gst mis utility. Step: 2 Download GSTR Json data. Step: 3 Then go to reconcile GSTR data and then check data for gstr1,gstr2a, gstr2b, gstr3b.

Q: The government has auto-populated GST returns but some of my purchase returns/credit notes are missing. Why did this happen and how can I get them added?

There could be several reasons for missing purchase returns in auto-populated GST returns, such as incorrect data entry, mismatched GSTIN numbers, or delayed filing of returns by suppliers. It is important to ensure accurate and timely data entry to avoid discrepancies in auto-populated returns.

Q: For Reconcile GST for a quarter should I select voucher wise or party wise ? whats is the difference ?

To reconcile GSTR data quarter wise you must have select your return filling frequency as quarter wise in GST VAT option and also needed the downloaded data in quarter wise The reconcilation process of monthly and quarterly based upon your filling frequency method

Q: Why am I unable to see some months' data on the portal? How can I troubleshoot data issues on the portal?

For not seeing some months data on portal might be due to the not filling of return or wrong selection of period Check the period properly or if the file still not showing then it might be nill return during the period

Q: I am unable to reconcile GST returns due to voucher number mismatches in BUSY. What could be the reason?

The reason for voucher number mismatches in BUSY that are causing difficulties in reconciling GST returns could be incorrect or missing voucher entries in the software. It is important to ensure that all voucher numbers are accurately entered in BUSY to avoid reconciliation issues.

Q: I enabled the "Show only mismatch parties" feature but it's still showing parties without mismatches. Why is that happening?

Here are some common possibilities and troubleshooting steps: Step 1: Check if there are any updates or patches available for your BUSY software Step 2: Double check the any extra filters apply in the report Step 3: Check there is any incomplete entry in the data

Q: Why is the OTP not generating while downloading JSON data?

If OTP is not getting generating then make sure GST portal user name entered in BUSY is correct.If issue persist then login GST portal and enable Manage API access from your profile on GST Portal and relogin company in BUSY and then generate OTP.

Q: What audit and reconcile accounts options available in BUSY Softwar?

BUSY has an option for audit trail which shows you user wise activity across the data. Further also have GST audit report option which match your accounts with GST. For reconciliation BUSY have GST reconciliation, Bank Reconciliation and Ledger Reconciliation options are available.

Q: I am getting invalid GSTIN error in BUSY when trying to reconcile GST invoices from portal. How do I revalidate my GSTIN in the software?

To revalidate the invalid GSTIN error in BUSY when reconciling GST invoices from the portal, you need to check the GST number on the portal and confirm it with the party. Then, update the GST number in BUSY and reconcile the invoices again.

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How can I take care of missing invoice issues that the software is detecting during reconciliation?

To take care of missing invoice issues during reconciliation in the software, you can follow these steps:
 1. Make sure voucher number and voucher date is correctly entered in the voucher for reconciliation.
 2. Make sure invoice value and taxable value is mentioned correctly.

What is the process of reconciling data from GST Portal VS BUSY entered data.

If You want to reconcile data from GST Portal VS BUSY entered data you may follow given steps:
Step: 1 Go to the Gst mis utility.
Step: 2 Download GSTR Json data.
Step: 3 Then go to reconcile GSTR data and then check data for gstr1,gstr2a, gstr2b, gstr3b.

The government has auto-populated GST returns but some of my purchase returns/credit notes are missing. Why did this happen and how can I get them added?

There could be several reasons for missing purchase returns in auto-populated GST returns, such as incorrect data entry, mismatched GSTIN numbers, or delayed filing of returns by suppliers. It is important to ensure accurate and timely data entry to avoid discrepancies in auto-populated returns.

For Reconcile GST for a quarter should I select voucher wise or party wise ? whats is the difference ?

To reconcile GSTR data quarter wise you must have select your return filling frequency as
 quarter wise in GST VAT option and also needed the downloaded data in quarter wise 
 The reconcilation process of monthly and quarterly based upon your filling frequency method

Why am I unable to see some months' data on the portal? How can I troubleshoot data issues on the portal?

For not seeing some months data on portal might be due to the not filling of return or 
 wrong selection of period Check the period properly or if the file still not showing then it might 
 be nill return during the period

I am unable to reconcile GST returns due to voucher number mismatches in BUSY. What could be the reason?

The reason for voucher number mismatches in BUSY that are causing difficulties in reconciling GST returns could be incorrect or missing voucher entries in the software. It is important to ensure that all voucher numbers are accurately entered in BUSY to avoid reconciliation issues.

I enabled the "Show only mismatch parties" feature but it's still showing parties without mismatches. Why is that happening?

Here are some common possibilities and troubleshooting steps:
Step 1: Check if there are any updates or patches available for your BUSY software
Step 2: Double check the any extra filters apply in the report 
Step 3: Check there is any incomplete entry in the data

Why is the OTP not generating while downloading JSON data?

If OTP is not getting generating then make sure GST portal user name entered in BUSY is correct.If issue persist then login GST portal and enable Manage API access from your profile on GST Portal and relogin company in BUSY and then generate OTP.

What audit and reconcile accounts options available in BUSY Softwar?

BUSY has an option for audit trail which shows you user wise activity across the data. Further also have GST audit report option which match your accounts with GST.
 For reconciliation BUSY have GST reconciliation, Bank Reconciliation and Ledger Reconciliation options are available.

I am getting invalid GSTIN error in BUSY when trying to reconcile GST invoices from portal. How do I revalidate my GSTIN in the software?

To revalidate the invalid GSTIN error in BUSY when reconciling GST invoices from the portal, you need to check the GST number on the portal and confirm it with the party. Then, update the GST number in BUSY and reconcile the invoices again.

Frequently AskedQuestions