Frequently Asked
Questions

Q: My invoice amount and ITC amount are not matching between the invoice and credit claim section. What is causing this difference and how can I reconcile it?

If there is mismatch in invoice amount and the ITC amount then follow the below steps. Step 1: Make sure that in the voucher you have properly applied the GST and ITC eligibility. Step 2: The tax category should be entered in all the items. Step 3: If still mismatch is coming then check in short date range both the report GST summary and purchase, you will get a particular date from which the mismatch is coming then correct it.

Q: I want to generate monthly GST reports in BUSY but it only shows a summarized annual report. How can I change the settings to show monthly reports?

To generate monthly GST reports in BUSYinstead of an annual summary report, you need to adjust the reporting settings. Here's how you can do it: Step 1: Navigate to the Display section within the software. Step 2: Choose the specific GST report you want to generate, such as GSTR-1 for monthly sales data. Step 3: In the report settings or configuration, set the date range to Monthly. Step 4: Click on the Generate button to generate the monthly GST report.

Q: I want to update the GST in vouchers but am unable to do so. What steps should I follow to update GST in vouchers in BUSY?

For update GST in voucher then follow these steps step 1: add new sales or purchase from transaction menu step 2: select series , date and relevant sales or purchase type for GST updation in invoice step 3:then select party, Material center and item deatils with qty and price then apply tax, also you need to ensure that which item you selected in voucher in that master tax category should be selected for calculating GST in voucher .

Q: I want to view the ledger of a specific bill sundry. How can I find the ledger details for a particular bill in BUSY?

To view the laser of a specific bill sundry. in BUSY, please follow steps : Step 1: Press ALT+L to open account ledger and specify the account name of which you want to check the balance. Step 2: Then, you need to enter the Date Range for which you want to see the report and click on OK or press F2. Step 3: The report will show you the Closing Balance of the selected account for the given period.

Q: I am unable to locate the tax amounts in the purchase invoices. Where can I find the tax details for purchases in the software?

You can view the purchase quantity in details, need to follow th below mentioned steps : Step 1: Go to Display then select GST Reports. Step 2: Click on GST Registers and then select supply inward register. Step 3: Select party accordingly like wise one or all parties. Step 4: Enable the quantity details and enable disable other optios as per your requirement. Step 5: Now you can check the purchase report with tax amount.

Q: Why am I unable to see some sections like Section , Obeho etc under ITC eligibility in BUSY? What are these sections for?

Section 17(5) of CGST Act refers to a specific provision under GST covering blocked credits or ineligible ITC. The taxpayer cannot claim ITC while paying output tax when they make purchases listed in this provision. This provision provides a list of 11 clauses on which ITC is not available for claims. Section 17 (5) of CGST Act overrides provisions of Section 16(1) “Availability of ITC in general when used for business” and Section 18(1) “ITC availability in special cases”.

Q: I want to view my sales quantity figures categorized by HSN code. What report or feature in BUSY allows me to do this?

You can view the sale quantity figure with HSN, ned to follow th below mentioned steps : Step 1: Go to Display then select GST Reports. Step 2: Click on GST Registers and then select supply outward register. Step 3: Select party accordingly like wise one or all parties. Step 4: Enable the quantity details and enable disable other optios as per your requirement. Step 5: Now you can check the sale voucher details with quantity categarized by the HSN.

Q: I took a backup but there are no entries in it. Why are my backups empty?

If you've taken a backup, but it appears to be empty with no entries,Here are common factors to consider and solutions: Step 1: Check that you've selected the correct location or directory to save your backup. Step 2: Ensure that the backup process was completed without any errors. Step 3: you should check the cause of data corruption and attempt data recovery or repair. Step 4: system crashes, power outages, or hardware issues. These factors could disrupt the backup operation.

Q: I am unable to export the Eway bill Audit report , what can be the reason?

If you are unable to export the Eway bill Audit report then refer the steps below: 1. Firstly need to identify that is there any voucher on which eway bill has been enabled but not generated as the report will show only those vouchers details. 2. Check that you have choosed the relevant date range or not. 3. Check that any Error message is appearing or not. 4. Select the Export tab or use Alt+E to print and choose excel or PDF to export

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

My invoice amount and ITC amount are not matching between the invoice and credit claim section. What is causing this difference and how can I reconcile it?

If there is mismatch in invoice amount and the ITC amount then follow the below steps.
 Step 1: Make sure that in the voucher you have properly applied the GST and ITC eligibility.
 Step 2: The tax category should be entered in all the items.
 Step 3: If still mismatch is coming then check in short date range both the report GST summary and purchase, you will get a particular date from which the mismatch is coming then correct it.

I want to generate monthly GST reports in BUSY but it only shows a summarized annual report. How can I change the settings to show monthly reports?

To generate monthly GST reports in BUSYinstead of an annual summary report, you need to adjust the reporting settings. Here's how you can do it:
 Step 1: Navigate to the Display section within the software.
 Step 2: Choose the specific GST report you want to generate, such as GSTR-1 for monthly sales data.
 Step 3: In the report settings or configuration, set the date range to Monthly.
 Step 4: Click on the Generate button to generate the monthly GST report.

I want to update the GST in vouchers but am unable to do so. What steps should I follow to update GST in vouchers in BUSY?

For update GST in voucher then follow these steps 
 step 1: add new sales or purchase from transaction menu
 step 2: select series , date and relevant sales or purchase type for GST updation in invoice 
 step 3:then select party, Material center and item deatils with qty and price then apply tax, also you need to ensure that which item you selected in voucher in that master tax category should be selected for calculating GST in voucher .

I am unable to see the composition scheme option for GST filing in the software. What should I do to file composition scheme returns?

to see the composition scheme option for GST filing in the software and return filling under composition scheme please follow these steps 
 step 1: go to the configurations under administration menu 
 step 2: open features and option then click on GST/VAT tab 
 step 3: set type of dealer as a composition and save configuration 
 step 4: then go to the GST reports there you can see GSTR4 e-return (quarterly and annual) for composition GST return filling.

I want to view the ledger of a specific bill sundry. How can I find the ledger details for a particular bill in BUSY?

To view the laser of a specific bill sundry. in BUSY, please follow steps : 
 Step 1: Press ALT+L to open account ledger and specify the account name of which you want to check the balance.
 Step 2: Then, you need to enter the Date Range for which you want to see the report and click on OK or press F2.
 Step 3: The report will show you the Closing Balance of the selected account for the given period.

I am unable to locate the tax amounts in the purchase invoices. Where can I find the tax details for purchases in the software?

You can view the purchase quantity in details, need to follow th below mentioned steps : 
 Step 1: Go to Display then select GST Reports. 
 Step 2: Click on GST Registers and then select supply inward register. 
 Step 3: Select party accordingly like wise one or all parties. 
 Step 4: Enable the quantity details and enable disable other optios as per your requirement. 
 Step 5: Now you can check the purchase report with tax amount.

Why am I unable to see some sections like Section , Obeho etc under ITC eligibility in BUSY? What are these sections for?

Section 17(5) of CGST Act refers to a specific provision under GST covering blocked credits or ineligible ITC. The taxpayer cannot claim ITC while paying output tax when they make purchases listed in this provision. 
 This provision provides a list of 11 clauses on which ITC is not available for claims. Section 17 (5) of CGST Act overrides provisions of Section 16(1) “Availability of ITC in general when used for business” and Section 18(1) “ITC availability in special cases”.

I want to view my sales quantity figures categorized by HSN code. What report or feature in BUSY allows me to do this?

You can view the sale quantity figure with HSN, ned to follow th below mentioned steps :
 Step 1: Go to Display then select GST Reports.
 Step 2: Click on GST Registers and then select supply outward register.
 Step 3: Select party accordingly like wise one or all parties.
 Step 4: Enable the quantity details and enable disable other optios as per your requirement.
 Step 5: Now you can check the sale voucher details with quantity categarized by the HSN.

I took a backup but there are no entries in it. Why are my backups empty?

If you've taken a backup, but it appears to be empty with no entries,Here are common factors to consider and solutions:
 Step 1: Check that you've selected the correct location or directory to save your backup. Step 2: Ensure that the backup process was completed without any errors. Step 3: you should check the cause of data corruption and attempt data recovery or repair.
 Step 4: system crashes, power outages, or hardware issues. These factors could disrupt the backup operation.

I am unable to export the Eway bill Audit report , what can be the reason?

If you are unable to export the Eway bill Audit report then refer the steps below:
1. Firstly need to identify that is there any voucher on which eway bill has been enabled but not generated as the report will show only those vouchers details.
2. Check that you have choosed the relevant date range or not.
3. Check that any Error message is appearing or not.
4. Select the Export tab or use Alt+E to print and choose excel or PDF to export

Frequently AskedQuestions