Frequently Asked Questions

To see consolidated report for your zero rated/tax free transactions you can follow these steps:
Step 1: Go to display menu
Step 2: Then click on gst reports 
Step 3: Then click on gst registers
Step 4: Then open the supply outward or inward register as required
Step 5: While opening the report make sure show exempt/nr/zr entries in taxable invoice separately option should be selected as Y 
Step 6: Afterwards open the report and you can easily access and view your data 

To check the HSN-wise report in BUSY and match it with your GST return, follow these steps: 
 Step 1: Go to Display. 
 Step 2: Select GST Reports. 
 Step 3: Choose GST Returns. 
 Step 4: Pick GSTR-1, then select the date range and press F2 and OK 
 Step 5: click on HSN wise summray and check the taxable amount. 
 Step 6: Check the HSN-wise report to verify and match the details with your BUSY records.

If the tax amount is not getting summarized in the GST reports then check the below steps.
 Step 1: Make sure you have applied the summarize on the correct field. 
 Step 2: If you applied the auto filter previously then remove and apply the summarize option.As at a time either filter or summarize will work.
 Step 3: Make sure not to press esc while opening the report. Let the report get open itself as sometimes summarize option not shows.

you can follow these steps to resolve the issue:
 Step 1: Carefully review the ITC entries in BUSY.
 Step 2: Reconcile your ITC entries in BUSY with the GST portal.
 Step 3: Review the GSTR-3B JSON file generated by the BUSY.
 Step 4: Check for any mismatches, missing entries, or duplications.
 Step 5 : Ensure that the GST rate and classification for each transaction are correct.
 Step 6 : Log in to the GST portal and cross-verify your ITC data

To check sales and GST mismatch report follow these steps:
 Step 1: Go to Display and click on GST reports menu
 Step 2: Click on Gst audit report tab and select the Reconcile Accounts & Gst
 Step 3: Now, a window will appear to select account for which you want to reconcile. , select Sales account and mention the date range 
 Step 4: Press on OK tab , the report will display only those entries in which mismatches exist.

If Unable to see the option for recalculating GST summary, then you can follow these troubleshooting steps:
 Step 1: Run Update Voucher GST Summary from the Housekeeping menu.
 Step 2: Apply tax again in the invoices and resave them.
 Step 3: Make sure the tax type in the CGST, SGST or IGST account is correctly mentioned.
 These are some common steps that may help you to resolve the issue. However, there may be other steps depending on your specific scenario.

If you are not able to see the HSN code details in the sales register in BUSY, Customizing the report in BUSY, Here's a general approach to customize the report : 
 Step 1: Navigate to the report from Display menu. 
 Step 2: Add custom column fields formula basis in the report . 
 Step 3: set custom column fields as your requirement . 
 Step 4: Save the configuration 
 Step 5 : reload the same report .

To check bill-wise details accurately in the purchase register in BUSY, follow these steps:
 Step 1:Go to the GST report section.
 Step 2:Choose GST Registers.
 Step 3:Select Purchase Register.
 Step 4:Opt for a combined register.
 Step 5:Choose Bill-wise.
 Step 6:Select both B2B and B2C.
 Step 7:Select additional parameters like account range and date range.
 Step 8:Your bill-wise details report will be generated.
 Note : Make sure that you are entering the bill-wise details correctly while creating purchase vouchers in BUSY.

If you've taken a backup, but it appears to be empty with no entries,Here are common factors to consider and solutions:
 Step 1: Check that you've selected the correct location or directory to save your backup. Step 2: Ensure that the backup process was completed without any errors. Step 3: you should check the cause of data corruption and attempt data recovery or repair.
 Step 4: system crashes, power outages, or hardware issues. These factors could disrupt the backup operation.

If you are unable to export the Eway bill Audit report then refer the steps below:
1. Firstly need to identify that is there any voucher on which eway bill has been enabled but not generated as the report will show only those vouchers details.
2. Check that you have choosed the relevant date range or not.
3. Check that any Error message is appearing or not.
4. Select the Export tab or use Alt+E to print and choose excel or PDF to export