Frequently Asked
Questions

Q: The invoice shows the same item twice but with different quantities and values. What could be the reason for this and how can I correct it?

To void or delete an incorrect invoice in BUSY, you can open the invoice and select the particular row to void or delete it. Or press the F9 key will hide the details and remove it from the invoice . And to you can modiify the invoice and save the changes.

Q: What options do I have in BUSY to export GST return data in a customized format showing party name? The default export only has GST number.

To export GST data with party names in BUSY, To customize columns in BUSY's GST return data, you can use the custom column feature. Click on custom column, add a new column name, position, and type, and specify the category from where it will pick the details. Then save the changes.

Q: How is the credit balance calculated in the GST summary? Should output tax not be nil at the start of a new financial year?

The credit balance in the GST summary is calculated based on the input tax credit (ITC) and output tax (OT) amounts that you've reported in your GST returns. The calculation of the credit balance is as follows: Credit Balance = Total Input Tax Credit (ITC) - Total Output Tax (OT)

Q: There's a delay in updating GST rates in the software; for instance, the % GST rate doesn't change instantly. What could be the reason?

Here are some possible reasons for the delay: Step 1: New GST rates may not be immediately available in your software. Step 2: Gst rates changes have to update manually . Step 3 : Using Bulk updation process we can update the tax rate changes in the item master .

Q: When creating a local transaction in BUSY, I am getting an error saying "You have entered local transaction for party belonging to other states." Why am I getting this error for a local transaction?

while creating a local transaction in BUSY, getting an error saying You have entered local transaction for party belonging to other states the reason is that your party which is selected in invoice is belongs to another state and you select sales type as local so that's why error showing.

Q: The tax rate report format I'm seeing is different than what I'm used to. Why am I seeing a different format and how can I get the previous version with the correct columns?

A tax rate report and you want to revert to the previous version with the correct columns, here are some steps you can consider: Step 1: Ensure that you are using the most up-to-date version of the software Step 2: Review the software's documentation, user manuals, or help resources.

Q: There seems to be an issue with voucher entries made in a particular month. How can I debug and check entries for a specific date range?

you can follow these steps: Step 1: Open the GST report and GST Returns that you want to export. Step 2: Look for the date option, which is usually located in the toolbar or menu. Step 3: Select the desired date. Step 4: View the report . .

Q: I am unable to find the option to select GST Nature (registered/unregistered) while entering bills in BUSY. How can I record GST details?

If you cannot find GST Nature in your accounting voucher while recording any voucher you need to check GST features.Is that are you enable the GST option or not , you can enable the GST Option from Administration - config - features - Gst features and enable the gst option.

Q: The ITC amount is not getting picked up automatically in the vouchers. What can I do to ensure the ITC amount reflects correctly?

If the itc is not getting picked up automatically in the vouchers then there could be several reasons of it: 1. Make sure you have select itc eligibility properly in voucher 2. Ensure that you raise a GST invoice 3. May be you are using itc tagging in your data

Q: How do I enable the option to show invoice captions as supply outward or inward in BUSY?

To enable the option to show invoice captions as supply outward or inward in BUSY, please follow the below steps: Step 1: Go to administration menu Step 2: Click on configuration Step 3: Click on features/option Step 4: Press enter on gst/vat tab Step 5: Enable/Tick show sale/purchase vouchers as supply outward/inward and save.

Find Solutions to Common Issues Related to taxation - gst reports

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Errors (RTE/Ransome), Feedbacks and Bugs

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License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

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Implementation

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Dealer Complaint/Issues

The invoice shows the same item twice but with different quantities and values. What could be the reason for this and how can I correct it?

To void or delete an incorrect invoice in BUSY, you can open the invoice and select the particular row to void or delete it. Or press the F9 key will hide the details and remove it from the invoice . And to you can modiify the invoice and save the changes.

What options do I have in BUSY to export GST return data in a customized format showing party name? The default export only has GST number.

To export GST data with party names in BUSY, To customize columns in BUSY's GST return data, you can use the custom column feature. Click on custom column, add a new column name, position, and type, and specify the category from where it will pick the details. Then save the changes.

How is the credit balance calculated in the GST summary? Should output tax not be nil at the start of a new financial year?

The credit balance in the GST summary is calculated based on the input tax credit (ITC) and output tax (OT) amounts that you've reported in your GST returns. The calculation of the credit balance is as follows: 
 Credit Balance = Total Input Tax Credit (ITC) - Total Output Tax (OT)

There's a delay in updating GST rates in the software; for instance, the % GST rate doesn't change instantly. What could be the reason?

Here are some possible reasons for the delay:
 Step 1: New GST rates may not be immediately available in your software.
 Step 2: Gst rates changes have to update manually . 
 Step 3 : Using Bulk updation process we can update the tax rate changes in the item master .

When creating a local transaction in BUSY, I am getting an error saying "You have entered local transaction for party belonging to other states." Why am I getting this error for a local transaction?

while creating a local transaction in BUSY, getting an error saying You have entered local transaction for party belonging to other states the reason is that your party which is selected in invoice is belongs to another state and you select sales type as local so that's why error showing.

The tax rate report format I'm seeing is different than what I'm used to. Why am I seeing a different format and how can I get the previous version with the correct columns?

A tax rate report and you want to revert to the previous version with the correct columns, here are some steps you can consider:
 Step 1: Ensure that you are using the most up-to-date version of the software 
 Step 2: Review the software's documentation, user manuals, or help resources.

There seems to be an issue with voucher entries made in a particular month. How can I debug and check entries for a specific date range?

you can follow these steps:
 Step 1: Open the GST report and GST Returns that you want to export.
 Step 2: Look for the date option, which is usually located in the toolbar or menu.
 Step 3: Select the desired date. 
 Step 4: View the report . 
 .

I am unable to find the option to select GST Nature (registered/unregistered) while entering bills in BUSY. How can I record GST details?

If you cannot find GST Nature in your accounting voucher while recording any voucher you need to check GST features.Is that are you enable the GST option or not , you can enable the GST Option from Administration - config - features - Gst features and enable the gst option.

The ITC amount is not getting picked up automatically in the vouchers. What can I do to ensure the ITC amount reflects correctly?

If the itc is not getting picked up automatically in the vouchers then there could be several reasons of it:
 1. Make sure you have select itc eligibility properly in voucher
 2. Ensure that you raise a GST invoice
 3. May be you are using itc tagging in your data

How do I enable the option to show invoice captions as supply outward or inward in BUSY?

To enable the option to show invoice captions as supply outward or inward in BUSY, please follow the below steps:
Step 1: Go to administration menu
Step 2: Click on configuration
Step 3: Click on features/option 
Step 4: Press enter on gst/vat tab
Step 5: Enable/Tick show sale/purchase vouchers as supply outward/inward and save.

Frequently AskedQuestions