Frequently Asked
Questions

Q: I am trying to record a quarterly transaction but it is not showing up under the correct quarter. How can I ensure transactions are recorded in the right quarter in the software?

If you record a quarterly transaction but it is not showing up under the correct quarter, then you need to check that your transaction should be entered under the correct quarter date and month.

Q: My GST returns were working fine in the older version of BUSY but are now having issues after updating to the latest version. What precautions should I take before updating the software?

Before updating BUSY Latest Release take full data backup. If you are getting issue after updating Latest Release, you need to uninstall all old release, setup and download full setup of latest release install.

Q: I am trying to reconcile GSTR-A data but unable to see details about any amendments made by my suppliers. How can I know if a particular invoice has been amended in GSTR-A?

Reconcile GSTR2A but unable to see details about suppliers due to: Step 1 : Access GSTR 2A Step 2 : View GSTR 2A Step 3 : Search for invoice Step 4 : Compare records

Q: I am unable to find the JSON file after uploading it to the GST portal. How can I locate the JSON file in BUSY after upload?

To locate the json file after upload, you can check: Step 1 : Check the export or save location Step 2 : use the browser download location Step 3 : Search in your pc

Q: I have entered the opening balance in a ledger but it is not reflecting in the GST summary. What should I do to fix this?

If you mention credit balance in tax ledger account then it will show in ledger balance detail only not show in opening balance. You can enter only input balances in the opening balance.

Q: What can I do to handle the mismatch between invoices uploaded by my suppliers and the entries made in the software for the same invoices?

For mismatch invoice between supplier and software: Step 1 : Check invoice Step 2 : Contact with supplier Step 3 : Request corrected invoice Step 4 : Reconcile accounts Step 5 : Adjust enteries

Q: I need to find out how much payment is due to the government towards GST as on st March Where can I see this information?

To ascertain the GST payable amount at the end of the year, you can review the GST summary report within the GST reports section. This report displays the payable value of the tax amount.

Q: I need to pass adjustment entries every month but they do not seem to be fixing my account balance. What am I doing wrong?

To adjust entries monthly without fixing account balances in BUSY, you can use the auto-adjust references feature or reconcile each entry. To identify mistakes, you can check for mismatches in reports and reconcile them.

Q: I am getting KB file size in my DFT reports in some companies but not others. What could be the reason for this difference?

If the specific report or item DFT reports is not available in BUSY, it may be due to the fact that this particular report or code is not a standard feature within the software.

Q: I want to enter the ITC amount manually in my GST return instead of the software auto-calculating it. What should I do?

If you want to enter the Input Tax Credit (ITC) amount manually in your GST return instead of relying on the software's auto-calculation, you may need to go specific on the GST filing platform.

Find Solutions to Common Issues Related to taxation - gst reports

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Dealer Complaint/Issues

I am trying to record a quarterly transaction but it is not showing up under the correct quarter. How can I ensure transactions are recorded in the right quarter in the software?

If you record a quarterly transaction but it is not showing up under the correct quarter, then you need to check that your transaction should be entered under the correct quarter date and month.

My GST returns were working fine in the older version of BUSY but are now having issues after updating to the latest version. What precautions should I take before updating the software?

Before updating BUSY Latest Release take full data backup.
 If you are getting issue after updating Latest Release, you need to uninstall all old release, setup and download full setup of latest release install.

I am trying to reconcile GSTR-A data but unable to see details about any amendments made by my suppliers. How can I know if a particular invoice has been amended in GSTR-A?

Reconcile GSTR2A but unable to see details about suppliers due to:
 Step 1 : Access GSTR 2A
 Step 2 : View GSTR 2A
 Step 3 : Search for invoice
 Step 4 : Compare records

I am unable to find the JSON file after uploading it to the GST portal. How can I locate the JSON file in BUSY after upload?

To locate the json file after upload, you can check:
 Step 1 : Check the export or save location
 Step 2 : use the browser download location
 Step 3 : Search in your pc

I have entered the opening balance in a ledger but it is not reflecting in the GST summary. What should I do to fix this?

If you mention credit balance in tax ledger account then it will show in ledger balance detail only not show in opening balance. 
 You can enter only input balances in the opening balance.

What can I do to handle the mismatch between invoices uploaded by my suppliers and the entries made in the software for the same invoices?

For mismatch invoice between supplier and software:
 Step 1 : Check invoice
 Step 2 : Contact with supplier
 Step 3 : Request corrected invoice
 Step 4 : Reconcile accounts
 Step 5 : Adjust enteries

I need to find out how much payment is due to the government towards GST as on st March Where can I see this information?

To ascertain the GST payable amount at the end of the year, you can review the GST summary report within the GST reports section. This report displays the payable value of the tax amount.

I need to pass adjustment entries every month but they do not seem to be fixing my account balance. What am I doing wrong?

To adjust entries monthly without fixing account balances in BUSY, you can use the auto-adjust references feature or reconcile each entry. To identify mistakes, you can check for mismatches in reports and reconcile them.

I am getting KB file size in my DFT reports in some companies but not others. What could be the reason for this difference?

If the specific report or item DFT reports is not available in BUSY, it may be due to the fact that this particular report or code is not a standard feature within the software.

I want to enter the ITC amount manually in my GST return instead of the software auto-calculating it. What should I do?

If you want to enter the Input Tax Credit (ITC) amount manually in your GST return instead of relying on the software's auto-calculation, you may need to go specific on the GST filing platform.

Frequently AskedQuestions