Frequently Asked
Questions

Q: I need to pass adjustment entries every month but they do not seem to be fixing my account balance. What am I doing wrong?

To adjust entries monthly without fixing account balances in BUSY, you can use the auto-adjust references feature or reconcile each entry. To identify mistakes, you can check for mismatches in reports and reconcile them.

Q: I am getting KB file size in my DFT reports in some companies but not others. What could be the reason for this difference?

If the specific report or item DFT reports is not available in BUSY, it may be due to the fact that this particular report or code is not a standard feature within the software.

Q: I want to enter the ITC amount manually in my GST return instead of the software auto-calculating it. What should I do?

If you want to enter the Input Tax Credit (ITC) amount manually in your GST return instead of relying on the software's auto-calculation, you may need to go specific on the GST filing platform.

Q: I am registered in one state but my customer is from another state. How do I charge GST correctly in this case?

When you are registered in one state in India, and your customer is located in another state, you will need to charge and collect the Integrated Goods and Services Tax (IGST) for the transaction.

Q: Some of my invoices are showing incorrect customer billing and shipping details. What can cause this and how can I fix it?

If you encounter an invoice displaying incorrect billing information, it may be a result of the billing and shipping addresses being inadvertently swapped. To rectify this issue, please proceed to swap the addresses accordingly.

Q: I made a credit note against an invoice to an unregistered dealer. Should this not reflect in table B instead of BC?

It depends on the value of the credit note. If the value is above 2.5 lakhs, it will reflect in table 9B. If the value is below 2.5 lakhs, it will reflect in B2C.

Q: I made a sale and purchase but my GST credit and debit accounts are not balancing. What could be the reason?

There may be a mismatch in the GST of the voucher, sale, or purchase, causing the accounts to not balance. Updating the voucher GST summary or reconciling the GST may help resolve the issue.

Q: I am unable to find the key or link to download a particular GST report. Can you help?

Please provide more details as which GST report you are looking for in BUSY? Further you can access various GST reports under the Display menu such as GST Summaries, GST Returns, GST Registers, etc.

Q: I am trying to record a quarterly transaction but it is not showing up under the correct quarter. How can I ensure transactions are recorded in the right quarter in the software?

If you record a quarterly transaction but it is not showing up under the correct quarter, then you need to check that your transaction should be entered under the correct quarter date and month.

Q: My GST returns were working fine in the older version of BUSY but are now having issues after updating to the latest version. What precautions should I take before updating the software?

Before updating BUSY Latest Release take full data backup. If you are getting issue after updating Latest Release, you need to uninstall all old release, setup and download full setup of latest release install.

Find Solutions to Common Issues Related to taxation - gst reports

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Dealer Complaint/Issues

I need to pass adjustment entries every month but they do not seem to be fixing my account balance. What am I doing wrong?

To adjust entries monthly without fixing account balances in BUSY, you can use the auto-adjust references feature or reconcile each entry. To identify mistakes, you can check for mismatches in reports and reconcile them.

I am getting KB file size in my DFT reports in some companies but not others. What could be the reason for this difference?

If the specific report or item DFT reports is not available in BUSY, it may be due to the fact that this particular report or code is not a standard feature within the software.

I want to enter the ITC amount manually in my GST return instead of the software auto-calculating it. What should I do?

If you want to enter the Input Tax Credit (ITC) amount manually in your GST return instead of relying on the software's auto-calculation, you may need to go specific on the GST filing platform.

I am registered in one state but my customer is from another state. How do I charge GST correctly in this case?

When you are registered in one state in India, and your customer is located in another state, you will need to charge and collect the Integrated Goods and Services Tax (IGST) for the transaction.

Some of my invoices are showing incorrect customer billing and shipping details. What can cause this and how can I fix it?

If you encounter an invoice displaying incorrect billing information, it may be a result of the billing and shipping addresses being inadvertently swapped. To rectify this issue, please proceed to swap the addresses accordingly.

I made a credit note against an invoice to an unregistered dealer. Should this not reflect in table B instead of BC?

It depends on the value of the credit note. If the value is above 2.5 lakhs, it will reflect in table 9B. If the value is below 2.5 lakhs, it will reflect in B2C.

I made a sale and purchase but my GST credit and debit accounts are not balancing. What could be the reason?

There may be a mismatch in the GST of the voucher, sale, or purchase, causing the accounts to not balance. Updating the voucher GST summary or reconciling the GST may help resolve the issue.

I am unable to find the key or link to download a particular GST report. Can you help?

Please provide more details as which GST report you are looking for in BUSY?
 Further you can access various GST reports under the Display menu such as GST Summaries, GST Returns, GST Registers, etc.

I am trying to record a quarterly transaction but it is not showing up under the correct quarter. How can I ensure transactions are recorded in the right quarter in the software?

If you record a quarterly transaction but it is not showing up under the correct quarter, then you need to check that your transaction should be entered under the correct quarter date and month.

My GST returns were working fine in the older version of BUSY but are now having issues after updating to the latest version. What precautions should I take before updating the software?

Before updating BUSY Latest Release take full data backup.
 If you are getting issue after updating Latest Release, you need to uninstall all old release, setup and download full setup of latest release install.

Frequently AskedQuestions