Frequently Asked Questions

Solutions to common issues related to Taxation — Gst Reports.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I am unable to generate a tax report that shows total tax amounts grouped by tax rate (% and %). The current report shows taxes item-wise. How can I get a consolidated tax report grouped by tax rate? 

To see tax rate wise sale report, follow these steps:
 Step 1 : Click on display
 Step 2 : GST reports
 Step 3 : GST summaries
 Step 4 : Sale type summary

I want to understand how to read the mismatch report properly. What should I look for?How can I connect my accounting software to my bank for seamless transactions? 

Key point to check while read mismatch report:
 Step 1 : Invoice data
 Step 2 : GSTIN
 Step 3 : Taxable value and tax amount
 Step 4: HSN code
 Step 5: Reconcile

I am unable to print invoices from the GST utility. It does not open the print prompt or go to the browser. How can I resolve this? 

If the printer is properly configured in the hardware configuration from configuration option under administration menu then it will print it. Also make sure you have proper rights to print the reports.

When I try to update the software version, I get an error. What could be causing the update to fail and how can I troubleshoot it? 

while update the software version, get an error because of internet connectivity or BUSY server issue so you can direct download latest setup from our official website www.busy.in and installed the setup.

How can I customize purchase reports to show taxes grouped by tax rate rather than item-wise? The standard reports don't seem to have this view available. 

To see tax rate wise sale report, follow these steps:
 Step 1 : Click on display
 Step 2 : GST reports
 Step 3 : GST summaries
 Step 4 : Sale type summary

How can I reconcile the differences in taxable value totals between the GSTR and GSTR B for past return months, despite making changes in subsequent returns? 

TO reconcile difference in taxable value in GSTR1 and GSTR3B:
 Step 1 : Identify difference
 Step 2 : Review monthly return
 Step 3 : Cross check invoices
 Step 4 : Reconcile statement

I need help to configure and set up the software as per my business needs and processes. Is there any documentation or help available? 

To understand what is happening during processing inside the software . BUSYprovides a user manual and extensive documentation, and Training webinars to help users understand the reports and options within the software.

My ITR filing is showing a difference compared to the GST input credit and balance sheet. What could be the reasons for this discrepancy? 

The discrepancy is showing between the ITR filing, GST input credit and in the balance sheet due to some incorrect entry, missing entries, any bill sundry and account tagging in the voucher.

The support agent is unable to understand the GST report I need. How can I better explain the requirement to get the correct report? 

To understand what is happening during processing inside the software . BUSYprovides a user manual and extensive documentation, and Training webinars to help users understand the reports and options within the software.

I cannot find the option to save GST A file in BUSY. Where is this option located? 

To download GSTR 2A file in BUSY, you need to follow:
 Step 1 : CLick on transactions
 Step 2 : GST misc utillities
 Step 3 : Download and save GSTR 2A files
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